Initial Business Response / [redacted] (1000, 5, 2015/05/29) */ Customer had her month service call from the Home Creations Warranty Department, and the Customer signed off and acknowledged that all requested work from that service call had been completed Customer did identify a crack and some minor bowing with the sheet rock in the dining roomThe issue of bowing, however, was not significant enough to fall within the customer's warrantySpecifically, in customer's RWC Warranty, Section 2.5, it says that "Builder will correct if bow or bulge exceeds 1/2" within 32" horizontal or vertical measurement." Home Creations offered to address the specific issue of the crackCustomer refused, saying that if repair of the bowing was not included, customer was not interested in a mere repair of the crack Thank you Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) The builder informed my husband that they would not repair the crack because it was " cosmetic"This was after their warranty manager said the board was warped then changed it to the Sheetrock was not finished properlySo it being a craftsmanship issue it should be covered under warranty after their warranty managers comments about the issueI'm unsure on his qualification on home building so who honestly knows what the real problem isThe bow is significant enough that wall fixtures can't be hung Final Business Response / [redacted] (4000, 13, 2015/07/07) */ Customer acknowledges that month warranty service call occurredCustomer signed a document verifying the work completed at the month service call If customer prefers not to rely on the builder's determination regarding the scope of the warranty or the structural soundness of the home, customer may consult her RWC Year Structural Warranty booklet The booklet will inform customer of process whereby customer can request RWC to send an independent home inspector to review the customer's claims in person Thank you Final Consumer Response / [redacted] (4200, 15, 2015/07/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) I as the home owner never saw the documents that were signedYou fix cracks in the sheet rock as warranty work which is cosmetic but when it comes to spending money on fixing something you no long fix cosmetic issues?
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meFor the record, as of April 10th the gate has not been repairedGiven how I've been treated by Home Creations thus far, please have them contact me with a course of action and I will remove the lock from the gate so the proper repairs can be made Sincerely, [redacted]
For the last time I am not a builderI never worked in construction nor have family who workedI am a nurseI have no knowledge of the building processI did sign the contract yesThat's my fault for not understanding what I signI would never know foundation level meaning no French door or structural changesI was a person just excited to buildHome creations need to employ more capable employeesYou need a sales person who is not eager to sell and also know what stage a house inDo you think if he had explain it better I would be doing this? You need more capable personsI fell I was robbed and I didn't get the benefit of my bargainAs for verbal arrangement next tell your employees not to offer something that you will not honorJust to keep their mouth shut because Its worth nothing and not misguide people's decisionWhere is your business ethics or customer services? You can't just say one thing and changeShe was representing you that dayYou can hide behind the contract and say you sign so boo yahWell if that's how this company operate I am really glad that I didn't build with y'allHome creation had no honor Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]
The fence was reported as having been repaired by February Home Creations staff will review the fence by March and, if additional work is needed, initiate repairs after notice to homeownerThank you
Initial Business Response / [redacted] (1000, 5, 2015/06/16) */ The weather in Oklahoma in recent years has been such that many fences in Oklahoma City of all kinds have experienced damage Customer acknowledges that his purchase contract excludes fence from warranty coverage Contrary to customer's claim, three managers, from the Warranty and Construction departments, all visited the customer's property and reviewed the issue of the fence The managers determined that customer's fence was not defective Thank you Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) Home Creations has once again lied to Revdex.com and the response is unacceptableIf Home Creations is away that the weather in recent years has damaged fences, they should improve their quality of work for the amount they charge for their homes to insure that fences withold the weatherHome Creations does not built quality fences and area held up with minimal material with cheap nails and screwsUpon our final warranty check up, [redacted] looked at it and stated that the fence was in horrible shapeHome Creations has a habit of saying what is expected to be heard but does not follow throughThere has never been anyone that has come out to my home to look at the fence nor has anyone called me asking permission to come out and check the fence so they are lying to Revdex.com just to save face of their rating with Revdex.comNo one has ever looked at the fence or they would have seen the warped boards that aren't aligned to the post and they would have seen boards laying on the ground and parts of wood planks held by cable wiresTo lie to Revdex.com and say the fence was not defective is a blantant lie and Revdex.com should send out someone to verify that Home Creations has indeed lied to cover up their lack of quality constructionThey know their fences are constructed poorly which is why they don't cover it in the warranty cause they know they'd lose money cause they outsource to companies to put up cheap fences paying them cheaplyI can provide any picture documentation to prove my claim as well as Home Creations construction by-laws that the fences must be constructed with metal poles and these fences are not constructed with metal polesHome Creations should be ashamed in lying to their customer and Revdex.comNo managers has seen the fence and there was never a phone call from Home Creations in providing a resolution for the problem Final Business Response / [redacted] (4000, 9, 2015/06/26) */ Customer acknowledges that his fence is not covered under his warrantyUpon taking ownership of the home, customer is deemed to accept those portions of the property which are not covered under warranty in "as-is" condition If the customer, after closing upon his home, asserts that a non-warranty item is defective, the customer's proper recourse is to contact the manufacturer of that non-warranty item directly for redressAs a courtesy, Home Creations has forwarded the customer's complaint to the fence contractor This matter should be resolved between the customer and the fence contractor Thank you Final Consumer Response / [redacted] (2000, 11, 2015/07/02) */ (The consumer indicated he/she ACCEPTED the response from the business.) Fence contractor has contacted me in regards to my fence admitting to poor material and had worked with Lowes to replace fenceFence was replaced on Wednesday July 1st
We received the warranty request on Mar 21, Our warranty manager has been in contact with the homeownerOur procedure as outlined in the Residential Warranty Corp (RWC) structural warranty is to wait for the first rain after the complaint and verify the standing water issueUpon visiting the customer's home, after the rain, our team noticed there was minimal standing water in the Swell areaWe are in the process of consulting with our contractors to address the issueWe will continue to be in contact with the customerThank you,Home Creations
Home Creations has met with the homeowner to discuss this issue The toilet handles used in the customer’s home came pre-assembled from the manufacturer However, we are working with the homeowner to see if there is a means of tightening the handles to meet the customer’s preference without compromising the function of the handles Thank you
Page of the contract clearly states that verbal agreements are not acceptable. Customer specifically initialed this provision of the contract. Customer makes irrelevant claims of disputed verbal statements and promises Exhibit E (reproduced below) of the contract also clearly indicates that exterior doors cannot be chosen or changed after the pad is cut -- which took place even prior to the foundation being poured. The customer acknowledged that she knew the house was at the foundation level, so any assertion that customer was uninformed that the changes for the exterior doors she wanted were prohibited is not valid Thank you
Initial Business Response /* (1000, 5, 2015/10/08) */
As per the terms of consumer's warranty and purchase contract, the carpet is not covered by warranty with Home Creations. Rather, the consumer's warranty is directly from the manufacturer through the supplier, Southwest Flooring. ...
Unfortunately, Southwest Flooring appears to have determined that the consumer's carpet issues are not a manufacturer defect, but they have not even inspected or examined the carpet to make such a determination. We recommend that the consumer diligently focus his attention toward Southwest Flooring and the carpet manufacturer, the proper parties to address the consumer's carpet issues.
Regarding the concrete walkway, Home Creations properly fixed a broken piece of the sidewalk on consumer's front walkway. However, issues of level surfaces are not relevant here, as the placement of the concrete was done in order to ensure proper drainage.
Consumer also reports a heat & air issue with the installation of piping. We are not in a position to evaluate the oral statements of any contractor, but only what is stated in written form. Consumer's piping issue was reported and repaired after the expiration of consumer's one year builder warranty.
For the consumer's concerns regarding the "deteriorating" concrete on back porch, Home Creations does not warranty concrete work on flatwork (i.e. non-foundation elements). Consumer did not report any such concerns during his one year warranty period.
Thank you
Home Creations appreciates the inquiry. The purchase contract provided that the earnest money is not refundable for any reason other than a failure by the buyer to qualify. The customer was aware that the home was already at a foundation/slab stage. The terms of the contract...
were clear, and the customer acknowledges in her complaint that she was informed about the limitation on structural changes. Buyers and sellers have an indispensable responsibility to familiarize themselves with the terms of the agreements they sign. As the contract’s requirements for the return of earnest money have not been satisfied in this case, Home Creations cannot take the action requested in the complaint. Thank you.
We received the warranty request on Mar 21, 2018. Our warranty manager has been in contact with the homeowner. Our procedure as outlined in the Residential Warranty Corp (RWC) structural warranty is to wait for the first rain after the complaint and verify the standing water issue. Upon visiting the...
customer's home, after the rain, our team noticed there was minimal standing water in the Swell area. We are in the process of consulting with our contractors to address the issue. We will continue to be in contact with the customer. Thank you,Home Creations
For the last time I am not a builder. I never worked in construction nor have family who worked. I am a nurse. I have no knowledge of the building process. I did sign the contract yes. That's my fault for not understanding what I sign. I would never know foundation level meaning no French door or structural changes. I was a person just excited to build. Home creations need to employ more capable employees. You need a sales person who is not eager to sell and also know what stage a house in. Do you think if he had explain it better I would be doing this? You need more capable persons. I fell I was robbed and I didn't get the benefit of my bargain. As for verbal arrangement next tell your employees not to offer something that you will not honor. Just to keep their mouth shut because Its worth nothing and not misguide people's decision. Where is your business ethics or customer services? You can't just say one thing and change. She was representing you that day. You can hide behind the contract and say you sign so boo yah. Well if that's how this company operate I am really glad that I didn't build with y'all. Home creation had no honor.
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]
Home Creations has met with the homeowner to discuss this issue. The toilet handles used in the customer’s home came pre-assembled from the manufacturer. However, we are working with the homeowner to see if there is a means of tightening the handles to meet the customer’s preference...
without compromising the function of the handles. Thank you.
Initial Business Response /* (1000, 5, 2015/05/29) */
Customer had her normal 11 month service call from the Home Creations Warranty Department, and the Customer signed off and acknowledged that all requested work from that service call had been completed.
Customer did identify a crack and some...
minor bowing with the sheet rock in the dining room. The issue of bowing, however, was not significant enough to fall within the customer's warranty. Specifically, in customer's RWC Warranty, Section 2.5, it says that "Builder will correct if bow or bulge exceeds 1/2" within 32" horizontal or vertical measurement."
Home Creations offered to address the specific issue of the crack. Customer refused, saying that if repair of the bowing was not included, customer was not interested in a mere repair of the crack.
Thank you.
Initial Consumer Rebuttal /* (3000, 7, 2015/06/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The builder informed my husband that they would not repair the crack because it was " cosmetic". This was after their warranty manager said the board was warped then changed it to the Sheetrock was not finished properly. So it being a craftsmanship issue it should be covered under warranty after their warranty managers comments about the issue. I'm unsure on his qualification on home building so who honestly knows what the real problem is. The bow is significant enough that wall fixtures can't be hung
Final Business Response /* (4000, 13, 2015/07/07) */
Customer acknowledges that 11 month warranty service call occurred. Customer signed a document verifying the work completed at the 11 month service call.
If customer prefers not to rely on the builder's determination regarding the scope of the warranty or the structural soundness of the home, customer may consult her RWC 10 Year Structural Warranty booklet.
The booklet will inform customer of process whereby customer can request RWC to send an independent home inspector to review the customer's claims in person.
Thank you.
Final Consumer Response /* (4200, 15, 2015/07/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I as the home owner never saw the documents that were signed. You fix cracks in the sheet rock as warranty work which is cosmetic but when it comes to spending money on fixing something you no long fix cosmetic issues?
Initial Business Response /* (1000, 5, 2015/10/08) */
As per the terms of consumer's warranty and purchase contract, the carpet is not covered by warranty with Home Creations. Rather, the consumer's warranty is directly from the manufacturer through the supplier, Southwest Flooring. ...
Unfortunately, Southwest Flooring appears to have determined that the consumer's carpet issues are not a manufacturer defect, but they have not even inspected or examined the carpet to make such a determination. We recommend that the consumer diligently focus his attention toward Southwest Flooring and the carpet manufacturer, the proper parties to address the consumer's carpet issues.
Regarding the concrete walkway, Home Creations properly fixed a broken piece of the sidewalk on consumer's front walkway. However, issues of level surfaces are not relevant here, as the placement of the concrete was done in order to ensure proper drainage.
Consumer also reports a heat & air issue with the installation of piping. We are not in a position to evaluate the oral statements of any contractor, but only what is stated in written form. Consumer's piping issue was reported and repaired after the expiration of consumer's one year builder warranty.
For the consumer's concerns regarding the "deteriorating" concrete on back porch, Home Creations does not warranty concrete work on flatwork (i.e. non-foundation elements). Consumer did not report any such concerns during his one year warranty period.
Thank you
Initial Consumer Rebuttal /* (3000, 7, 2015/10/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Home Creations has STILL not contacted me.
Final Business Response /* (4000, 15, 2015/11/03) */
Customer has been contacted and tile issues have been resolved.
Thank you.
The fence was reported as having been repaired by February 1. Home Creations staff will review the fence by March 15 and, if additional work is needed, initiate repairs after notice to homeowner. Thank you.
Revdex.com:
I have reviewed the response made by the business in...
reference to complaint ID [redacted], and find that this resolution is satisfactory to me. For the record, as of April 10th the gate has not been repaired. Given how I've been treated by Home Creations thus far, please have them contact me with a course of action and I will remove the lock from the gate so the proper repairs can be made.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2015/06/16) */
The weather in Oklahoma in recent years has been such that many fences in Oklahoma City of all kinds have experienced damage.
Customer acknowledges that his purchase contract excludes fence from warranty coverage.
Contrary to...
customer's claim, three managers, from the Warranty and Construction departments, all visited the customer's property and reviewed the issue of the fence.
The managers determined that customer's fence was not defective.
Thank you.
Initial Consumer Rebuttal /* (3000, 7, 2015/06/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Home Creations has once again lied to Revdex.com and the response is unacceptable. If Home Creations is away that the weather in recent years has damaged fences, they should improve their quality of work for the amount they charge for their homes to insure that fences withold the weather. Home Creations does not built quality fences and area held up with minimal material with cheap nails and screws. Upon our final warranty check up, [redacted] looked at it and stated that the fence was in horrible shape. Home Creations has a habit of saying what is expected to be heard but does not follow through. There has never been anyone that has come out to my home to look at the fence nor has anyone called me asking permission to come out and check the fence so they are lying to Revdex.com just to save face of their rating with Revdex.com. No one has ever looked at the fence or they would have seen the warped boards that aren't aligned to the post and they would have seen boards laying on the ground and parts of wood planks held by cable wires. To lie to Revdex.com and say the fence was not defective is a blantant lie and Revdex.com should send out someone to verify that Home Creations has indeed lied to cover up their lack of quality construction. They know their fences are constructed poorly which is why they don't cover it in the warranty cause they know they'd lose money cause they outsource to companies to put up cheap fences paying them cheaply. I can provide any picture documentation to prove my claim as well as Home Creations construction by-laws that the fences must be constructed with metal poles and these fences are not constructed with metal poles. Home Creations should be ashamed in lying to their customer and Revdex.com. No managers has seen the fence and there was never a phone call from Home Creations in providing a resolution for the problem.
Final Business Response /* (4000, 9, 2015/06/26) */
Customer acknowledges that his fence is not covered under his warranty. Upon taking ownership of the home, customer is deemed to accept those portions of the property which are not covered under warranty in "as-is" condition.
If the customer, after closing upon his home, asserts that a non-warranty item is defective, the customer's proper recourse is to contact the manufacturer of that non-warranty item directly for redress. As a courtesy, Home Creations has forwarded the customer's complaint to the fence contractor.
This matter should be resolved between the customer and the fence contractor.
Thank you.
Final Consumer Response /* (2000, 11, 2015/07/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Fence contractor has contacted me in regards to my fence admitting to poor material and had worked with Lowes to replace fence. Fence was replaced on Wednesday July 1st.
Home Creations obtained an engineer's certified report for the customer's property to assess any potential foundation issues. The engineer's report indicated that the issues with the customer's property were cosmetic in nature. Nevertheless, as a courtesy to the customer, Home Creations has...
decided to obtain a second engineer's report for the property. We look forward to receiving and reviewing the second engineer's report with the customer in the near future. Thank you.
Initial Business Response / [redacted] (1000, 5, 2015/05/29) */ Customer had her month service call from the Home Creations Warranty Department, and the Customer signed off and acknowledged that all requested work from that service call had been completed Customer did identify a crack and some minor bowing with the sheet rock in the dining roomThe issue of bowing, however, was not significant enough to fall within the customer's warrantySpecifically, in customer's RWC Warranty, Section 2.5, it says that "Builder will correct if bow or bulge exceeds 1/2" within 32" horizontal or vertical measurement." Home Creations offered to address the specific issue of the crackCustomer refused, saying that if repair of the bowing was not included, customer was not interested in a mere repair of the crack Thank you Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) The builder informed my husband that they would not repair the crack because it was " cosmetic"This was after their warranty manager said the board was warped then changed it to the Sheetrock was not finished properlySo it being a craftsmanship issue it should be covered under warranty after their warranty managers comments about the issueI'm unsure on his qualification on home building so who honestly knows what the real problem isThe bow is significant enough that wall fixtures can't be hung Final Business Response / [redacted] (4000, 13, 2015/07/07) */ Customer acknowledges that month warranty service call occurredCustomer signed a document verifying the work completed at the month service call If customer prefers not to rely on the builder's determination regarding the scope of the warranty or the structural soundness of the home, customer may consult her RWC Year Structural Warranty booklet The booklet will inform customer of process whereby customer can request RWC to send an independent home inspector to review the customer's claims in person Thank you Final Consumer Response / [redacted] (4200, 15, 2015/07/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) I as the home owner never saw the documents that were signedYou fix cracks in the sheet rock as warranty work which is cosmetic but when it comes to spending money on fixing something you no long fix cosmetic issues?
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meFor the record, as of April 10th the gate has not been repairedGiven how I've been treated by Home Creations thus far, please have them contact me with a course of action and I will remove the lock from the gate so the proper repairs can be made Sincerely, [redacted]
For the last time I am not a builderI never worked in construction nor have family who workedI am a nurseI have no knowledge of the building processI did sign the contract yesThat's my fault for not understanding what I signI would never know foundation level meaning no French door or structural changesI was a person just excited to buildHome creations need to employ more capable employeesYou need a sales person who is not eager to sell and also know what stage a house inDo you think if he had explain it better I would be doing this? You need more capable personsI fell I was robbed and I didn't get the benefit of my bargainAs for verbal arrangement next tell your employees not to offer something that you will not honorJust to keep their mouth shut because Its worth nothing and not misguide people's decisionWhere is your business ethics or customer services? You can't just say one thing and changeShe was representing you that dayYou can hide behind the contract and say you sign so boo yahWell if that's how this company operate I am really glad that I didn't build with y'allHome creation had no honor Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]
The fence was reported as having been repaired by February Home Creations staff will review the fence by March and, if additional work is needed, initiate repairs after notice to homeownerThank you
Initial Business Response / [redacted] (1000, 5, 2015/06/16) */ The weather in Oklahoma in recent years has been such that many fences in Oklahoma City of all kinds have experienced damage Customer acknowledges that his purchase contract excludes fence from warranty coverage Contrary to customer's claim, three managers, from the Warranty and Construction departments, all visited the customer's property and reviewed the issue of the fence The managers determined that customer's fence was not defective Thank you Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) Home Creations has once again lied to Revdex.com and the response is unacceptableIf Home Creations is away that the weather in recent years has damaged fences, they should improve their quality of work for the amount they charge for their homes to insure that fences withold the weatherHome Creations does not built quality fences and area held up with minimal material with cheap nails and screwsUpon our final warranty check up, [redacted] looked at it and stated that the fence was in horrible shapeHome Creations has a habit of saying what is expected to be heard but does not follow throughThere has never been anyone that has come out to my home to look at the fence nor has anyone called me asking permission to come out and check the fence so they are lying to Revdex.com just to save face of their rating with Revdex.comNo one has ever looked at the fence or they would have seen the warped boards that aren't aligned to the post and they would have seen boards laying on the ground and parts of wood planks held by cable wiresTo lie to Revdex.com and say the fence was not defective is a blantant lie and Revdex.com should send out someone to verify that Home Creations has indeed lied to cover up their lack of quality constructionThey know their fences are constructed poorly which is why they don't cover it in the warranty cause they know they'd lose money cause they outsource to companies to put up cheap fences paying them cheaplyI can provide any picture documentation to prove my claim as well as Home Creations construction by-laws that the fences must be constructed with metal poles and these fences are not constructed with metal polesHome Creations should be ashamed in lying to their customer and Revdex.comNo managers has seen the fence and there was never a phone call from Home Creations in providing a resolution for the problem Final Business Response / [redacted] (4000, 9, 2015/06/26) */ Customer acknowledges that his fence is not covered under his warrantyUpon taking ownership of the home, customer is deemed to accept those portions of the property which are not covered under warranty in "as-is" condition If the customer, after closing upon his home, asserts that a non-warranty item is defective, the customer's proper recourse is to contact the manufacturer of that non-warranty item directly for redressAs a courtesy, Home Creations has forwarded the customer's complaint to the fence contractor This matter should be resolved between the customer and the fence contractor Thank you Final Consumer Response / [redacted] (2000, 11, 2015/07/02) */ (The consumer indicated he/she ACCEPTED the response from the business.) Fence contractor has contacted me in regards to my fence admitting to poor material and had worked with Lowes to replace fenceFence was replaced on Wednesday July 1st
We received the warranty request on Mar 21, Our warranty manager has been in contact with the homeownerOur procedure as outlined in the Residential Warranty Corp (RWC) structural warranty is to wait for the first rain after the complaint and verify the standing water issueUpon visiting the customer's home, after the rain, our team noticed there was minimal standing water in the Swell areaWe are in the process of consulting with our contractors to address the issueWe will continue to be in contact with the customerThank you,Home Creations
Home Creations has met with the homeowner to discuss this issue The toilet handles used in the customer’s home came pre-assembled from the manufacturer However, we are working with the homeowner to see if there is a means of tightening the handles to meet the customer’s preference without compromising the function of the handles Thank you
Page of the contract clearly states that verbal agreements are not acceptable. Customer specifically initialed this provision of the contract. Customer makes irrelevant claims of disputed verbal statements and promises Exhibit E (reproduced below) of the contract also clearly indicates that exterior doors cannot be chosen or changed after the pad is cut -- which took place even prior to the foundation being poured. The customer acknowledged that she knew the house was at the foundation level, so any assertion that customer was uninformed that the changes for the exterior doors she wanted were prohibited is not valid Thank you
Initial Business Response /* (1000, 5, 2015/10/08) */
As per the terms of consumer's warranty and purchase contract, the carpet is not covered by warranty with Home Creations. Rather, the consumer's warranty is directly from the manufacturer through the supplier, Southwest Flooring. ...
Unfortunately, Southwest Flooring appears to have determined that the consumer's carpet issues are not a manufacturer defect, but they have not even inspected or examined the carpet to make such a determination. We recommend that the consumer diligently focus his attention toward Southwest Flooring and the carpet manufacturer, the proper parties to address the consumer's carpet issues.
Regarding the concrete walkway, Home Creations properly fixed a broken piece of the sidewalk on consumer's front walkway. However, issues of level surfaces are not relevant here, as the placement of the concrete was done in order to ensure proper drainage.
Consumer also reports a heat & air issue with the installation of piping. We are not in a position to evaluate the oral statements of any contractor, but only what is stated in written form. Consumer's piping issue was reported and repaired after the expiration of consumer's one year builder warranty.
For the consumer's concerns regarding the "deteriorating" concrete on back porch, Home Creations does not warranty concrete work on flatwork (i.e. non-foundation elements). Consumer did not report any such concerns during his one year warranty period.
Thank you
Home Creations appreciates the inquiry. The purchase contract provided that the earnest money is not refundable for any reason other than a failure by the buyer to qualify. The customer was aware that the home was already at a foundation/slab stage. The terms of the contract...
were clear, and the customer acknowledges in her complaint that she was informed about the limitation on structural changes. Buyers and sellers have an indispensable responsibility to familiarize themselves with the terms of the agreements they sign. As the contract’s requirements for the return of earnest money have not been satisfied in this case, Home Creations cannot take the action requested in the complaint. Thank you.
We received the warranty request on Mar 21, 2018. Our warranty manager has been in contact with the homeowner. Our procedure as outlined in the Residential Warranty Corp (RWC) structural warranty is to wait for the first rain after the complaint and verify the standing water issue. Upon visiting the...
customer's home, after the rain, our team noticed there was minimal standing water in the Swell area. We are in the process of consulting with our contractors to address the issue. We will continue to be in contact with the customer. Thank you,Home Creations
For the last time I am not a builder. I never worked in construction nor have family who worked. I am a nurse. I have no knowledge of the building process. I did sign the contract yes. That's my fault for not understanding what I sign. I would never know foundation level meaning no French door or structural changes. I was a person just excited to build. Home creations need to employ more capable employees. You need a sales person who is not eager to sell and also know what stage a house in. Do you think if he had explain it better I would be doing this? You need more capable persons. I fell I was robbed and I didn't get the benefit of my bargain. As for verbal arrangement next tell your employees not to offer something that you will not honor. Just to keep their mouth shut because Its worth nothing and not misguide people's decision. Where is your business ethics or customer services? You can't just say one thing and change. She was representing you that day. You can hide behind the contract and say you sign so boo yah. Well if that's how this company operate I am really glad that I didn't build with y'all. Home creation had no honor.
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]
Home Creations has met with the homeowner to discuss this issue. The toilet handles used in the customer’s home came pre-assembled from the manufacturer. However, we are working with the homeowner to see if there is a means of tightening the handles to meet the customer’s preference...
without compromising the function of the handles. Thank you.
Initial Business Response /* (1000, 5, 2015/05/29) */
Customer had her normal 11 month service call from the Home Creations Warranty Department, and the Customer signed off and acknowledged that all requested work from that service call had been completed.
Customer did identify a crack and some...
minor bowing with the sheet rock in the dining room. The issue of bowing, however, was not significant enough to fall within the customer's warranty. Specifically, in customer's RWC Warranty, Section 2.5, it says that "Builder will correct if bow or bulge exceeds 1/2" within 32" horizontal or vertical measurement."
Home Creations offered to address the specific issue of the crack. Customer refused, saying that if repair of the bowing was not included, customer was not interested in a mere repair of the crack.
Thank you.
Initial Consumer Rebuttal /* (3000, 7, 2015/06/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The builder informed my husband that they would not repair the crack because it was " cosmetic". This was after their warranty manager said the board was warped then changed it to the Sheetrock was not finished properly. So it being a craftsmanship issue it should be covered under warranty after their warranty managers comments about the issue. I'm unsure on his qualification on home building so who honestly knows what the real problem is. The bow is significant enough that wall fixtures can't be hung
Final Business Response /* (4000, 13, 2015/07/07) */
Customer acknowledges that 11 month warranty service call occurred. Customer signed a document verifying the work completed at the 11 month service call.
If customer prefers not to rely on the builder's determination regarding the scope of the warranty or the structural soundness of the home, customer may consult her RWC 10 Year Structural Warranty booklet.
The booklet will inform customer of process whereby customer can request RWC to send an independent home inspector to review the customer's claims in person.
Thank you.
Final Consumer Response /* (4200, 15, 2015/07/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I as the home owner never saw the documents that were signed. You fix cracks in the sheet rock as warranty work which is cosmetic but when it comes to spending money on fixing something you no long fix cosmetic issues?
Initial Business Response /* (1000, 5, 2015/10/08) */
As per the terms of consumer's warranty and purchase contract, the carpet is not covered by warranty with Home Creations. Rather, the consumer's warranty is directly from the manufacturer through the supplier, Southwest Flooring. ...
Unfortunately, Southwest Flooring appears to have determined that the consumer's carpet issues are not a manufacturer defect, but they have not even inspected or examined the carpet to make such a determination. We recommend that the consumer diligently focus his attention toward Southwest Flooring and the carpet manufacturer, the proper parties to address the consumer's carpet issues.
Regarding the concrete walkway, Home Creations properly fixed a broken piece of the sidewalk on consumer's front walkway. However, issues of level surfaces are not relevant here, as the placement of the concrete was done in order to ensure proper drainage.
Consumer also reports a heat & air issue with the installation of piping. We are not in a position to evaluate the oral statements of any contractor, but only what is stated in written form. Consumer's piping issue was reported and repaired after the expiration of consumer's one year builder warranty.
For the consumer's concerns regarding the "deteriorating" concrete on back porch, Home Creations does not warranty concrete work on flatwork (i.e. non-foundation elements). Consumer did not report any such concerns during his one year warranty period.
Thank you
Initial Consumer Rebuttal /* (3000, 7, 2015/10/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Home Creations has STILL not contacted me.
Final Business Response /* (4000, 15, 2015/11/03) */
Customer has been contacted and tile issues have been resolved.
Thank you.
The fence was reported as having been repaired by February 1. Home Creations staff will review the fence by March 15 and, if additional work is needed, initiate repairs after notice to homeowner. Thank you.
Revdex.com:
I have reviewed the response made by the business in...
reference to complaint ID [redacted], and find that this resolution is satisfactory to me. For the record, as of April 10th the gate has not been repaired. Given how I've been treated by Home Creations thus far, please have them contact me with a course of action and I will remove the lock from the gate so the proper repairs can be made.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2015/06/16) */
The weather in Oklahoma in recent years has been such that many fences in Oklahoma City of all kinds have experienced damage.
Customer acknowledges that his purchase contract excludes fence from warranty coverage.
Contrary to...
customer's claim, three managers, from the Warranty and Construction departments, all visited the customer's property and reviewed the issue of the fence.
The managers determined that customer's fence was not defective.
Thank you.
Initial Consumer Rebuttal /* (3000, 7, 2015/06/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Home Creations has once again lied to Revdex.com and the response is unacceptable. If Home Creations is away that the weather in recent years has damaged fences, they should improve their quality of work for the amount they charge for their homes to insure that fences withold the weather. Home Creations does not built quality fences and area held up with minimal material with cheap nails and screws. Upon our final warranty check up, [redacted] looked at it and stated that the fence was in horrible shape. Home Creations has a habit of saying what is expected to be heard but does not follow through. There has never been anyone that has come out to my home to look at the fence nor has anyone called me asking permission to come out and check the fence so they are lying to Revdex.com just to save face of their rating with Revdex.com. No one has ever looked at the fence or they would have seen the warped boards that aren't aligned to the post and they would have seen boards laying on the ground and parts of wood planks held by cable wires. To lie to Revdex.com and say the fence was not defective is a blantant lie and Revdex.com should send out someone to verify that Home Creations has indeed lied to cover up their lack of quality construction. They know their fences are constructed poorly which is why they don't cover it in the warranty cause they know they'd lose money cause they outsource to companies to put up cheap fences paying them cheaply. I can provide any picture documentation to prove my claim as well as Home Creations construction by-laws that the fences must be constructed with metal poles and these fences are not constructed with metal poles. Home Creations should be ashamed in lying to their customer and Revdex.com. No managers has seen the fence and there was never a phone call from Home Creations in providing a resolution for the problem.
Final Business Response /* (4000, 9, 2015/06/26) */
Customer acknowledges that his fence is not covered under his warranty. Upon taking ownership of the home, customer is deemed to accept those portions of the property which are not covered under warranty in "as-is" condition.
If the customer, after closing upon his home, asserts that a non-warranty item is defective, the customer's proper recourse is to contact the manufacturer of that non-warranty item directly for redress. As a courtesy, Home Creations has forwarded the customer's complaint to the fence contractor.
This matter should be resolved between the customer and the fence contractor.
Thank you.
Final Consumer Response /* (2000, 11, 2015/07/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Fence contractor has contacted me in regards to my fence admitting to poor material and had worked with Lowes to replace fence. Fence was replaced on Wednesday July 1st.
Home Creations obtained an engineer's certified report for the customer's property to assess any potential foundation issues. The engineer's report indicated that the issues with the customer's property were cosmetic in nature. Nevertheless, as a courtesy to the customer, Home Creations has...
decided to obtain a second engineer's report for the property. We look forward to receiving and reviewing the second engineer's report with the customer in the near future. Thank you.