Software 2010 LLC

Tell us why here..Dear Revdex.com.Excuse the delay in this responseI had to leave to resolve a family matter and then schedule a time when I could meet with [redacted] ***.With this complaint, it appears from talking with the technician, there has been crimes committed between [redacted] and a prior employee He said [redacted] was trying to manipulate him into doing side work for cash.The current technician has been with us off and on for a total time exceeding years and has never had this type of complaint He did inform us of a prior employee taking on work that our company is not licensed to do during a prior employee's employment This type of work was always referred out to Superior Pool Plastering as a source for quality work This was done as a side job from what our current technician describedIf so, [redacted] [redacted] would be an accessory to tax evasion and violation of state laws for hiring an unlicensed handyman to perform work beyond his realm and without a license This could also lead to issues with selling the home.From hearing from our technician, and considering the age, style of the current surface and the years of [redacted] owning the house, it might be a wise choice for me to file form [redacted] with the IRS so they can sort out any unlawful activity that may have happened in the past.Side work is not always the cheapest route as homeowners may feel it would beWhen a homeowner proposes side work, the technician knows there will not be much of a chance the homeowner will feel a need for other estimates and he can charge to his hearts content The time at the job is no longer monitored for excessive charging from theactual time spent from our GPS tracking.When I first arrived at the property, [redacted] pointed out moisture from one of the pipes As I stood there for a while, this moisture went away From the time I rang the door bell to the time [redacted] answered the door, there would have been time to take a wet rag and put moisture on these joints that she pointed out I couldn't find any other logical explanation to why this moisture would dry up after to minutes of standing there.From the estimate to what it would cost to do the entire work that she pointed out, it looked like a repair to fix prior work had been done because of the invoiced amount of $I don't know where her other $came from that she attached to the complaint See attachmentsFrom speaking with her, it appears she was hoping this complaint would get the work done underground but in the original estimate, there is no mention of any underground plumbing work The description shows adding a Tee into the system From the pricing, this sounds very close to being correct I could see where a correction would have been done.My resolution would be to file a complaint with the AZ ROC so a state inspector that understands swimming pools can help resolved this matter This would not be something in the realm of the Revdex.com.Kind Regards, Rick

Dear Revdex.com,The best way to handle this case would be for us to submit this through small claims court I am not sure why you are contacting us over this? The approval for the amount was submitted to you in black and white We have found further information for civil court once we are completed in small claims.I will respond with a court case numberGilbert Pool Services, LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Appendix B: The company shows they have an invoice with the crack repair at $and the invoice was written on 03/27/ I never received this email and I would like them to provide proof this invoice was sent Also I have a picture of the pool being filled with water on 03/25/which is two days before they drafted said invoice As stated in previous complaint the technician, [redacted] *, backed me into a corner with a thousand dollar bill and I agreed to much less then that and contacted the company to speak with the owner/manager about why their technician would charge me this amount Also the company failed to show their original quote for the crack repair which was $3,and supports my claim of a full refinish at $ The company and their technician did not inform me of any costs before repairs were done, with the exception of the tile which I was verbally quoted at $To summarize again: I agreed to a complete pool refinish (with crack repair which was the entire reason the company was called) for $ I was then charges an additional $and then $ I contacted the company about my complaint and they are unwilling to work with their original quoteThey have also provided proof that they did not send any invoices until after repairs were doneAttached are pictures and the original invoice Regards, [redacted]

Dear Revdex.com,Do you ever read these complaints? This customer admits to being an accessory toembezzlement IRS form 3949-A has beenfiled against the employee who asked to have a check written to his personalname Not only did she persuade him intowhat she thought was discounted work, she helped him to evade taxation It's people such as this customer that ishelping to put our nation in debt Shecalled a company, the company showed up in a well-marked company truck.The call was regarding an automatic swimming cleaner issue.She is on weekly service to have pool cleaned each weekA service call is $75,but when it involves an issue with the automatic pool cleaner, the work isdiscounted $ We do this to help outstaff that does the weekly visits Ifshe wrote the check properly, she would have had a credit to her account of$ The technicians are not allowed tocharge full price on these types of situations.What I don't understand about the situation, is why shechoose to purchase this device through a pool supply store and pay us toinstall it For automatic pool cleanerparts, our pricing is usually lower and it comes with free installation We recommended this device, the weeklyservice person could have easily installed this device as she has done beforeand there would not have been any chargeAs for the day service agreement, we held up our end ofthis agreement The customer is supposedto provide access to the pool, but this homeowner calls every week to want theexact time in which [redacted] will be showing up to do the pool [redacted] starts her day at 5:AM to avoid theheat Every pool is a differentsituation every week due to weather Wedon't expect our swimming pool cleaners to show up at an exact time nor has anyother customer in my years of working on swimming poolsYesterday, thecustomer finally told us that she has a dog she needs to put away and this iswhy she is calling When the customersigned up for service, they did not notify us of a situation with a dog If she would have told us of this situation,we either would have refused the service or noted the account so the serviceperson would know to call ahead of time prior to their arrivalIn the months of [redacted] 's employment she has not had any complaintsfrom any of her customers She has hadcustomers call and compliment her work, but not complain about it My office feels the cancellation is due tothe fact the homeowner is sexist and does not like the fact of a female doingthe weekly service.At this point, I feel the best way to handle this complaintfrom all that has transpired would be to file a complaint in small claims courtand let a judge decide on this decisionEvery situation has been transpiredhas been a lack of communication on the customer’s partWe will have a courtcase number by the end of next week.Kind Regards,Gilbert Pool Services, LLCID#: [redacted]

To Whom It May Concern:There are a lot of details to this complaint, but the simplest way to explain our defense It to send the actual back and white copies of what was agreed to by *** ***.The technician did not measure the pool correctly adding fault, but that fault was absorbed at our
expenseThere was more internal area than what the technician measuredWhat *** *easured was an internal area of but the actual internal area was I don't know if Don had tried to change the shortage amount of $plus tax verbally, but it was never changed between the estimate and the invoice.With a swimming pool's surface, the surface would need stripped to see any underlying problemsOnce these underlying problems are exposed, it was suggested to cut out the old steel and secure it with new steel for a longer lasting structureIn a situation such as this we point It out and leave it up to the homeowner as to better correct the problem or leave the old rusted out steel and simply cement over it.The question Is simpleDoes a person want it patch underneath so they can have new issues to years down the line or would they like the issue resolved so it will lest or more years*** agreed to resolve the issue while the surface was off not only verbally but also in writing.Attached are the original estimates marked with a letter A and S*** email marked with a letter C approving an even $4,to resurface the pool and replace the rusted out steel and redo the tile in the raised areaThe final Invoice is mark with a letter DThe invoice was generated once *** gave verbal permissionThe written permission came the day after the invoice was generated.AS an outsider reading *** complaint and gathering up all the facts, none of *** numbers make any sense as to what his complaint is about.The only suggestion I have for this matter would be to take all evidence and file in small claims court so a judge can see the same thing I seeI have not called the receptionist or the technicianI've simply looked and the pages of the file.Kind Regards,*** ***Gilbert Pool Services, LLC

Dear Revdex.com,The best way to handle this case would be for us to submit this through small claims court.  I am not sure why you are contacting us over this?  The approval for the amount was submitted to you in black and white.  We have found further information for civil court once we are completed in small claims.I will respond with a court case numberGilbert Pool Services, LLC

Revdex.com:I spoke to [redacted] the owner and we were able to resolve everything.  Please close this complaint.  
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Appendix B:  The company shows they have an invoice with the crack repair at $1070.00 and the invoice was written on 03/27/2015.  I never received this email and I would like them to provide proof this invoice was sent.  Also I have a picture of the pool being filled with water on 03/25/2015 which is two days before they drafted said invoice.  As stated in previous complaint the technician, [redacted], backed me into a corner with a thousand dollar bill and I agreed to much less then that and contacted the company to speak with the owner/manager about why their technician would charge me this amount.  Also the company failed to show their original quote for the crack repair which was $3,200.00 and supports my claim of a full refinish at $4057.00.  The company and their technician did not inform me of any costs before repairs were done, with the exception of the tile which I was verbally quoted at $150.00. To summarize again:  I agreed to a complete pool refinish (with crack repair which was the entire reason the company was called) for $4051.20.  I was then charges an additional $1070.00 and then $648.80.  I contacted the company about my complaint and they are unwilling to work with their original quote. They have also provided proof that they did not send any invoices until after repairs were done. Attached are pictures and the original invoice
Regards,
[redacted]

Tell us why  here..Dear  Revdex.com.Excuse  the delay in this response. I had  to leave to  resolve a family matter and  then schedule a time when I could meet with [redacted].With this  complaint, it appears from talking with the technician, there has been...

 crimes committed between [redacted]  and  a prior employee.  He said  [redacted]  was  trying to manipulate him  into doing side work for cash.The current technician has been  with us off and  on for  a total time exceeding 5 years and  has never had  this  type of complaint.  He did  inform us of a prior employee taking on work that our company is not licensed to do during a prior employee's employment.  This  type of work was  always referred out  to  Superior Pool Plastering as a source for  quality work.  This  was  done  as a side job from what our current technician described. If so,  [redacted]  would be an accessory to  tax  evasion and  violation of state laws  for hiring an unlicensed handyman to perform work beyond his realm and  without a license.  This  could  also  lead  to  issues  with selling the  home.From  hearing from our  technician, and  considering the age,  style of the  current surface and  the  17 years of [redacted] owning the  house, it might be a wise  choice for  me  to  file  form [redacted] with the  IRS so they can sort out  any  unlawful activity that may  have  happened in the  past.Side  work is not  always the cheapest route as homeowners may  feel  it would be. When  a homeowner proposes side work, the  technician knows there will  not be much of a chance the  homeowner will feel  a need  for  other estimates and he can charge to his hearts content.  The time at the  job  is no longer monitored for  excessive charging from theactual time spent from our  GPS tracking.When  I first arrived at the  property, [redacted]  pointed out  moisture from one  of the  pipes.  As I stood there for  a while, this  moisture went away.  From  the  time I rang the  door bell to  the  time [redacted]  answered the  door, there would have been  time to take a wet  rag  and  put  moisture on these joints that she pointed out.  I couldn't find any  other logical explanation to  why  this moisture would dry  up after 15 to 20 minutes of standing there.From  the  estimate to  what it would cost  to  do the  entire work that she pointed out, it looked like a repair to fix prior work had  been  done  because of the invoiced amount of $128.11. I don't know where her  other $240 came  from that she attached to  the  complaint.  See attachments. From  speaking with her, it appears she was  hoping this  complaint would get  the  work done  underground but  in the original estimate, there is no mention of any  underground plumbing work.  The description shows adding a Tee into the  system.  From  the  pricing, this sounds very close to being correct.  I could see where a correction would have been  done.My resolution would be to  file  a complaint with the  AZ ROC so a state inspector that understands swimming pools  can help  resolved this  matter.  This  would not  be something in the  realm of the  Revdex.com.Kind  Regards, Rick

Dear Revdex.com,Do you ever read these complaints?  This customer admits to being an accessory toembezzlement.  IRS form 3949-A has beenfiled against the employee who asked to have a check written to his personalname.  Not only did she persuade him intowhat she thought was discounted work,...

she helped him to evade taxation.  It's people such as this customer that ishelping to put our nation in debt.  Shecalled a company, the company showed up in a well-marked company truck.The call was regarding an automatic swimming cleaner issue.She is on weekly service to have pool cleaned each week. A service call is $75,but when it involves an issue with the automatic pool cleaner, the work isdiscounted $40.  We do this to help outstaff that does the weekly visits.  Ifshe wrote the check properly, she would have had a credit to her account of$15.  The technicians are not allowed tocharge full price on these types of situations.What I don't understand about the situation, is why shechoose to purchase this device through a pool supply store and pay us toinstall it.  For automatic pool cleanerparts, our pricing is usually lower and it comes with free installation.  We recommended this device, the weeklyservice person could have easily installed this device as she has done beforeand there would not have been any charge. As for the 90 day service agreement, we held up our end ofthis agreement.  The customer is supposedto provide access to the pool, but this homeowner calls every week to want theexact time in which [redacted] will be showing up to do the pool.  [redacted] starts her day at 5:00 AM to avoid theheat.  Every pool is a differentsituation every week due to weather.  Wedon't expect our swimming pool cleaners to show up at an exact time nor has anyother customer in my 32 years of working on swimming pools. Yesterday, thecustomer finally told us that she has a dog she needs to put away and this iswhy she is calling.  When the customersigned up for service, they did not notify us of a situation with a dog.  If she would have told us of this situation,we either would have refused the service or noted the account so the serviceperson would know to call ahead of time prior to their arrival. In the 6 months of [redacted]'s employment she has not had any complaintsfrom any of her customers.  She has hadcustomers call and compliment her work, but not complain about it.  My office feels the cancellation is due tothe fact the homeowner is sexist and does not like the fact of a female doingthe weekly service.At this point, I feel the best way to handle this complaintfrom all that has transpired would be to file a complaint in small claims courtand let a judge decide on this decision. Every situation has been transpiredhas been a lack of communication on the customer’s part. We will have a courtcase number by the end of next week.Kind Regards,Gilbert Pool Services, LLCID#: [redacted]