Software 2010 LLC Reviews (10)
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Address: 315 S Coast Hwy 101 # U-15, Encinitas, California, United States, 92024
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www.gilbert-pool-service-repair.com
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Tell us why here..Dear Revdex.com.Excuse the delay in this responseI had to leave to resolve a family matter and then schedule a time when I could meet with [redacted] ***.With this complaint, it appears from talking with the technician, there has been crimes committed between [redacted] and a prior employee He said [redacted] was trying to manipulate him into doing side work for cash.The current technician has been with us off and on for a total time exceeding years and has never had this type of complaint He did inform us of a prior employee taking on work that our company is not licensed to do during a prior employee's employment This type of work was always referred out to Superior Pool Plastering as a source for quality work This was done as a side job from what our current technician describedIf so, [redacted] [redacted] would be an accessory to tax evasion and violation of state laws for hiring an unlicensed handyman to perform work beyond his realm and without a license This could also lead to issues with selling the home.From hearing from our technician, and considering the age, style of the current surface and the years of [redacted] owning the house, it might be a wise choice for me to file form [redacted] with the IRS so they can sort out any unlawful activity that may have happened in the past.Side work is not always the cheapest route as homeowners may feel it would beWhen a homeowner proposes side work, the technician knows there will not be much of a chance the homeowner will feel a need for other estimates and he can charge to his hearts content The time at the job is no longer monitored for excessive charging from theactual time spent from our GPS tracking.When I first arrived at the property, [redacted] pointed out moisture from one of the pipes As I stood there for a while, this moisture went away From the time I rang the door bell to the time [redacted] answered the door, there would have been time to take a wet rag and put moisture on these joints that she pointed out I couldn't find any other logical explanation to why this moisture would dry up after to minutes of standing there.From the estimate to what it would cost to do the entire work that she pointed out, it looked like a repair to fix prior work had been done because of the invoiced amount of $I don't know where her other $came from that she attached to the complaint See attachmentsFrom speaking with her, it appears she was hoping this complaint would get the work done underground but in the original estimate, there is no mention of any underground plumbing work The description shows adding a Tee into the system From the pricing, this sounds very close to being correct I could see where a correction would have been done.My resolution would be to file a complaint with the AZ ROC so a state inspector that understands swimming pools can help resolved this matter This would not be something in the realm of the Revdex.com.Kind Regards, Rick
Dear Revdex.com,The best way to handle this case would be for us to submit this through small claims court I am not sure why you are contacting us over this? The approval for the amount was submitted to you in black and white We have found further information for civil court once we are completed in small claims.I will respond with a court case numberGilbert Pool Services, LLC
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Appendix B: The company shows they have an invoice with the crack repair at $and the invoice was written on 03/27/ I never received this email and I would like them to provide proof this invoice was sent Also I have a picture of the pool being filled with water on 03/25/which is two days before they drafted said invoice As stated in previous complaint the technician, [redacted] *, backed me into a corner with a thousand dollar bill and I agreed to much less then that and contacted the company to speak with the owner/manager about why their technician would charge me this amount Also the company failed to show their original quote for the crack repair which was $3,and supports my claim of a full refinish at $ The company and their technician did not inform me of any costs before repairs were done, with the exception of the tile which I was verbally quoted at $To summarize again: I agreed to a complete pool refinish (with crack repair which was the entire reason the company was called) for $ I was then charges an additional $and then $ I contacted the company about my complaint and they are unwilling to work with their original quoteThey have also provided proof that they did not send any invoices until after repairs were doneAttached are pictures and the original invoice Regards, [redacted]
Dear Revdex.com,Do you ever read these complaints? This customer admits to being an accessory toembezzlement IRS form 3949-A has beenfiled against the employee who asked to have a check written to his personalname Not only did she persuade him intowhat she thought was discounted work, she helped him to evade taxation It's people such as this customer that ishelping to put our nation in debt Shecalled a company, the company showed up in a well-marked company truck.The call was regarding an automatic swimming cleaner issue.She is on weekly service to have pool cleaned each weekA service call is $75,but when it involves an issue with the automatic pool cleaner, the work isdiscounted $ We do this to help outstaff that does the weekly visits Ifshe wrote the check properly, she would have had a credit to her account of$ The technicians are not allowed tocharge full price on these types of situations.What I don't understand about the situation, is why shechoose to purchase this device through a pool supply store and pay us toinstall it For automatic pool cleanerparts, our pricing is usually lower and it comes with free installation We recommended this device, the weeklyservice person could have easily installed this device as she has done beforeand there would not have been any chargeAs for the day service agreement, we held up our end ofthis agreement The customer is supposedto provide access to the pool, but this homeowner calls every week to want theexact time in which [redacted] will be showing up to do the pool [redacted] starts her day at 5:AM to avoid theheat Every pool is a differentsituation every week due to weather Wedon't expect our swimming pool cleaners to show up at an exact time nor has anyother customer in my years of working on swimming poolsYesterday, thecustomer finally told us that she has a dog she needs to put away and this iswhy she is calling When the customersigned up for service, they did not notify us of a situation with a dog If she would have told us of this situation,we either would have refused the service or noted the account so the serviceperson would know to call ahead of time prior to their arrivalIn the months of [redacted] 's employment she has not had any complaintsfrom any of her customers She has hadcustomers call and compliment her work, but not complain about it My office feels the cancellation is due tothe fact the homeowner is sexist and does not like the fact of a female doingthe weekly service.At this point, I feel the best way to handle this complaintfrom all that has transpired would be to file a complaint in small claims courtand let a judge decide on this decisionEvery situation has been transpiredhas been a lack of communication on the customer’s partWe will have a courtcase number by the end of next week.Kind Regards,Gilbert Pool Services, LLCID#: [redacted]
To Whom It May Concern:There are a lot of details to this complaint, but the simplest way to explain our defense It to send the actual back and white copies of what was agreed to by *** ***.The technician did not measure the pool correctly adding fault, but that fault was absorbed at our
expenseThere was more internal area than what the technician measuredWhat *** *easured was an internal area of but the actual internal area was I don't know if Don had tried to change the shortage amount of $plus tax verbally, but it was never changed between the estimate and the invoice.With a swimming pool's surface, the surface would need stripped to see any underlying problemsOnce these underlying problems are exposed, it was suggested to cut out the old steel and secure it with new steel for a longer lasting structureIn a situation such as this we point It out and leave it up to the homeowner as to better correct the problem or leave the old rusted out steel and simply cement over it.The question Is simpleDoes a person want it patch underneath so they can have new issues to years down the line or would they like the issue resolved so it will lest or more years*** agreed to resolve the issue while the surface was off not only verbally but also in writing.Attached are the original estimates marked with a letter A and S*** email marked with a letter C approving an even $4,to resurface the pool and replace the rusted out steel and redo the tile in the raised areaThe final Invoice is mark with a letter DThe invoice was generated once *** gave verbal permissionThe written permission came the day after the invoice was generated.AS an outsider reading *** complaint and gathering up all the facts, none of *** numbers make any sense as to what his complaint is about.The only suggestion I have for this matter would be to take all evidence and file in small claims court so a judge can see the same thing I seeI have not called the receptionist or the technicianI've simply looked and the pages of the file.Kind Regards,*** ***Gilbert Pool Services, LLC
Dear Revdex.com,The best way to handle this case would be for us to submit this through small claims court. I am not sure why you are contacting us over this? The approval for the amount was submitted to you in black and white. We have found further information for civil court once we are completed in small claims.I will respond with a court case numberGilbert Pool Services, LLC
Revdex.com:I spoke to [redacted] the owner and we were able to resolve everything. Please close this complaint.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Appendix B: The company shows they have an invoice with the crack repair at $1070.00 and the invoice was written on 03/27/2015. I never received this email and I would like them to provide proof this invoice was sent. Also I have a picture of the pool being filled with water on 03/25/2015 which is two days before they drafted said invoice. As stated in previous complaint the technician, [redacted], backed me into a corner with a thousand dollar bill and I agreed to much less then that and contacted the company to speak with the owner/manager about why their technician would charge me this amount. Also the company failed to show their original quote for the crack repair which was $3,200.00 and supports my claim of a full refinish at $4057.00. The company and their technician did not inform me of any costs before repairs were done, with the exception of the tile which I was verbally quoted at $150.00. To summarize again: I agreed to a complete pool refinish (with crack repair which was the entire reason the company was called) for $4051.20. I was then charges an additional $1070.00 and then $648.80. I contacted the company about my complaint and they are unwilling to work with their original quote. They have also provided proof that they did not send any invoices until after repairs were done. Attached are pictures and the original invoice
Regards,
[redacted]
Tell us why here..Dear Revdex.com.Excuse the delay in this response. I had to leave to resolve a family matter and then schedule a time when I could meet with [redacted].With this complaint, it appears from talking with the technician, there has been...
crimes committed between [redacted] and a prior employee. He said [redacted] was trying to manipulate him into doing side work for cash.The current technician has been with us off and on for a total time exceeding 5 years and has never had this type of complaint. He did inform us of a prior employee taking on work that our company is not licensed to do during a prior employee's employment. This type of work was always referred out to Superior Pool Plastering as a source for quality work. This was done as a side job from what our current technician described. If so, [redacted] would be an accessory to tax evasion and violation of state laws for hiring an unlicensed handyman to perform work beyond his realm and without a license. This could also lead to issues with selling the home.From hearing from our technician, and considering the age, style of the current surface and the 17 years of [redacted] owning the house, it might be a wise choice for me to file form [redacted] with the IRS so they can sort out any unlawful activity that may have happened in the past.Side work is not always the cheapest route as homeowners may feel it would be. When a homeowner proposes side work, the technician knows there will not be much of a chance the homeowner will feel a need for other estimates and he can charge to his hearts content. The time at the job is no longer monitored for excessive charging from theactual time spent from our GPS tracking.When I first arrived at the property, [redacted] pointed out moisture from one of the pipes. As I stood there for a while, this moisture went away. From the time I rang the door bell to the time [redacted] answered the door, there would have been time to take a wet rag and put moisture on these joints that she pointed out. I couldn't find any other logical explanation to why this moisture would dry up after 15 to 20 minutes of standing there.From the estimate to what it would cost to do the entire work that she pointed out, it looked like a repair to fix prior work had been done because of the invoiced amount of $128.11. I don't know where her other $240 came from that she attached to the complaint. See attachments. From speaking with her, it appears she was hoping this complaint would get the work done underground but in the original estimate, there is no mention of any underground plumbing work. The description shows adding a Tee into the system. From the pricing, this sounds very close to being correct. I could see where a correction would have been done.My resolution would be to file a complaint with the AZ ROC so a state inspector that understands swimming pools can help resolved this matter. This would not be something in the realm of the Revdex.com.Kind Regards, Rick
Dear Revdex.com,Do you ever read these complaints? This customer admits to being an accessory toembezzlement. IRS form 3949-A has beenfiled against the employee who asked to have a check written to his personalname. Not only did she persuade him intowhat she thought was discounted work,...
she helped him to evade taxation. It's people such as this customer that ishelping to put our nation in debt. Shecalled a company, the company showed up in a well-marked company truck.The call was regarding an automatic swimming cleaner issue.She is on weekly service to have pool cleaned each week. A service call is $75,but when it involves an issue with the automatic pool cleaner, the work isdiscounted $40. We do this to help outstaff that does the weekly visits. Ifshe wrote the check properly, she would have had a credit to her account of$15. The technicians are not allowed tocharge full price on these types of situations.What I don't understand about the situation, is why shechoose to purchase this device through a pool supply store and pay us toinstall it. For automatic pool cleanerparts, our pricing is usually lower and it comes with free installation. We recommended this device, the weeklyservice person could have easily installed this device as she has done beforeand there would not have been any charge. As for the 90 day service agreement, we held up our end ofthis agreement. The customer is supposedto provide access to the pool, but this homeowner calls every week to want theexact time in which [redacted] will be showing up to do the pool. [redacted] starts her day at 5:00 AM to avoid theheat. Every pool is a differentsituation every week due to weather. Wedon't expect our swimming pool cleaners to show up at an exact time nor has anyother customer in my 32 years of working on swimming pools. Yesterday, thecustomer finally told us that she has a dog she needs to put away and this iswhy she is calling. When the customersigned up for service, they did not notify us of a situation with a dog. If she would have told us of this situation,we either would have refused the service or noted the account so the serviceperson would know to call ahead of time prior to their arrival. In the 6 months of [redacted]'s employment she has not had any complaintsfrom any of her customers. She has hadcustomers call and compliment her work, but not complain about it. My office feels the cancellation is due tothe fact the homeowner is sexist and does not like the fact of a female doingthe weekly service.At this point, I feel the best way to handle this complaintfrom all that has transpired would be to file a complaint in small claims courtand let a judge decide on this decision. Every situation has been transpiredhas been a lack of communication on the customer’s part. We will have a courtcase number by the end of next week.Kind Regards,Gilbert Pool Services, LLCID#: [redacted]