SoCo Vintage

Mrs*** reached out to our owner via her personal Facebook accountUpon notification from Mrs***, our owner initiated an internal
reviewA short while later, the customer reached out to our owner again and our owner stated a refund was most definitely in orderThe customer was notified on November 1, via a personal Facebook account that a refund would be issuedThe following business day, November 3, a refund was promptly issued for the full amount paid of $A refund was indeed issued November 3, in the amount of $The refund in the amount of $was posted to Mrs. ***'s account on November 6, SoCo Vintage greatly apologizes that Mrs***'s order was not deliveredFurthermore, we apologize for any misunderstanding regarding the time frame in which refunds post once processed on our endOur merchant agreement states refunds will post to the customer's account in to business daysThe refund posted to her account on the 4th business dayAgain, we greatly apologize for the issues surrounding Mrs***'s order

Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and find that this resolution is satisfactory to meThe company contacted me and assured me that something had gone wrong with email communication and gave me a full refund and a complimentary product!!!!!
Regards,
* *

Order was shipped on August 5th via USPS Priority Mail*** ***'s package shows to have been delivered on August 7th to *** *** *** *** ** ***After corresponding with *** *** we learned her order was never receivedWe issued *** *** a full refund

We have resolved this complaint. A full refund has been issued back to the customer. A miscommunication with the customer caused a delay in shipping. We have rectified the situation in favor of the customer.