For your convenience, I have attached Amy and my full email exchange regarding this issueIt appears that she filed this complaint with you on the same day that she addressed her issue with our companyFor the record, as you will see in our exchange below, we addressed all of her issues and did indeed issue a full refund amounting to $1,at her requestLet me know if you require any additional information from me regarding this complaintFri, Jan 9:30pm Type: SuggestionsName: [redacted] Phone: [redacted] Email: [redacted] Business: Southeast SocialDomain:http://southeastsocial.comMessage: I wanted to write to let you know that I am extremely dissatisfied with this "business in a box" opportunityI made a decision to join based on the following: I didn't need to know anything about social mediaI could sell these services for between $149-$per monthThere would be no additional fees (other than my domain name).What I have learned is that: I do need considerable knowledge and experience with Social MediaThe literature you provide licensees states that we are "experts with social media"That is very misleading and deceptiveTo compete with similar services who are experts and have a large following (i.e., Hootsuite & Social Sprout)I can't charge anywhere near what was told to meThey charge between $& $for similar servicesDuring the webinar and video, the "prospecting app" was mentionedWhat you failed to mention is that it comes at an additional price of $per month with a month mincommitmentAgain...very misleading.In the weeks since my website is up and running, I have watched all the tutorial videos twice and read through all of the marketing literatureAdditionally, I have set up social media accounts on Twitter, Facebook & LinkedIn to have a social media presenceI have followed industry experts to expand my knowledgeWhat I have found out is that in addition to competition charging much lower rates, the business opportunity at Social Owl is very limitedHow can I be an expert when I can only service Facebook, Twitter, and LinkedIn? The competition is also servicing Instagram, Google+, Pinterest, Tumblr, Vine, YouTube and VimeoWhy in the world would someone pay me more money for a service that is inferior to my competitor?What I am trying to say here is that you over sold Social Owl and under deliveredYou made promises that are simply unsustainableI have been in contact with my credit card company and am prepared to dispute the chargeI was hoping that we would be able to resolve this dispute by you issuing a full $refund to my cardThis will allow us to part ways amicably.Otherwise, I am prepared to go to the Revdex.com and work with my bank to resolve this issueI do not want to see it come to that and it is my sincere hope that you will do the honorable thing and just issue the refund so as to save us both considerable time and effort to resolve this through mediation and outside parties.I will await your responseThanks! Sun, Jan 11:36am [redacted] Hi ***On behalf of all of us here at SocialOwl, I am very sorry to hear that you are "extremely dissatisfied" with our business in a box opportunityWe take complaints, criticisms, and feedback from our resellers very seriously and appreciate your bringing these concerns to us.In an effort to curb any similar conflicts in the future, we have already discussed the issues you have raised internallyWe will be taking immediate action to ensure that any gray area that exists in our sales process is cleared up so that nobody feels mislead after becoming a reseller with usI would like you to know that we only have the best of intentions with this opportunity and want all of our resellers to not only be successful with us, but to know that we respect themAs such, I hope that you will accept our apologies for having made you feel misleadWe have gone ahead and issued a full refund for your troubles.Thanks again for your detailed feedback.Sincerely, [redacted] Mon, Jan 1:25pm Thank you for the prompt reply and the promise to issue a refundIt is not showing as refunded on my end at this time, I will continue to check and let you know if it doesn't show up within business days.Have a great week.AmyChandlerSent from my iPhone> On Jan 3, 2016, at 11:AM, Support wrote:>> [redacted] Manager,Customer SuccessSocialOwl.com P: [redacted] ** [redacted]
Wow I absolutely love this company! They are very quick to respond to repairs and replacement!! This company is very ethical and professionalThey don't try and upsale you but they do have the BEST PRICES OUT THERE!! This is the only AC and heating company I would use and I highly recommend them!
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
The management team at Social Owl responded promptly to my concerns and my request for a full refund. In fact, the full refund was issued within 3 business days of my hearing back from them via email. I am more than pleased with the way they handled my concerns.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
For your convenience, I have attached Amy and my full email exchange regarding this issue. It appears that she filed this complaint with you on the same day that she addressed her issue with our company. For the...
record, as you will see in our exchange below, we addressed all of her issues and did indeed issue a full refund amounting to $1,500 at her request. Let me know if you require any additional information from me regarding this complaint.
Fri, Jan 1 2016 9:30pm
Type: SuggestionsName: [redacted]Phone:[redacted]Email:[redacted]Business: Southeast SocialDomain:http://southeastsocial.comMessage: I wanted to write to let you know that I am extremely dissatisfied with this "business in a box" opportunity. I made a decision to join based on the following: 1. I didn't need to know anything about social media. 2. I could sell these services for between $149-$300 per month. 3. There would be no additional fees (other than my domain name).What I have learned is that: 1. I do need considerable knowledge and experience with Social Media. The literature you provide licensees states that we are "experts with social media". That is very misleading and deceptive. 2. To compete with similar services who are experts and have a large following (i.e., Hootsuite & Social Sprout)... I can't charge anywhere near what was told to me. They charge between $39 & $99 for similar services. 3. During the webinar and video, the "prospecting app" was mentioned. What you failed to mention is that it comes at an additional price of $59 per month with a 6 month min. commitment. Again...very misleading.In the 6 weeks since my website is up and running, I have watched all the tutorial videos twice and read through all of the marketing literature. Additionally, I have set up social media accounts on Twitter, Facebook & LinkedIn to have a social media presence. I have followed industry experts to expand my knowledge. What I have found out is that in addition to competition charging much lower rates, the business opportunity at Social Owl is very limited. How can I be an expert when I can only service Facebook, Twitter, and LinkedIn? The competition is also servicing Instagram, Google+, Pinterest, Tumblr, Vine, YouTube and Vimeo. Why in the world would someone pay me more money for a service that is inferior to my competitor?What I am trying to say here is that you over sold Social Owl and under delivered. You made promises that are simply unsustainable. I have been in contact with my credit card company and am prepared to dispute the charge. I was hoping that we would be able to resolve this dispute by you issuing a full $1500 refund to my card. This will allow us to part ways amicably.Otherwise, I am prepared to go to the Revdex.com and work with my bank to resolve this issue. I do not want to see it come to that and it is my sincere hope that you will do the honorable thing and just issue the refund so as to save us both considerable time and effort to resolve this through mediation and outside parties.I will await your response. Thanks!
Sun, Jan 3 2016 11:36am[redacted]
Hi [redacted]On behalf of all of us here at SocialOwl, I am very sorry to hear that you are "extremely dissatisfied" with our business in a box opportunity. We take complaints, criticisms, and feedback from our resellers very seriously and appreciate your bringing these concerns to us.In an effort to curb any similar conflicts in the future, we have already discussed the issues you have raised internally. We will be taking immediate action to ensure that any gray area that exists in our sales process is cleared up so that nobody feels mislead after becoming a reseller with us. I would like you to know that we only have the best of intentions with this opportunity and want all of our resellers to not only be successful with us, but to know that we respect them. As such, I hope that you will accept our apologies for having made you feel mislead. We have gone ahead and issued a full refund for your troubles.Thanks again for your detailed feedback.Sincerely,[redacted]
Mon, Jan 4 2016 1:25pm
Thank you for the prompt reply and the promise to issue a refund. It is not showing as refunded on my end at this time, I will continue to check and let you know if it doesn't show up within 3 business days.Have a great week.AmyChandlerSent from my iPhone> On Jan 3, 2016, at 11:36 AM, Support wrote:>>
[redacted]Manager,Customer SuccessSocialOwl.com P: [redacted]
** [redacted]
For your convenience, I have attached Amy and my full email exchange regarding this issueIt appears that she filed this complaint with you on the same day that she addressed her issue with our companyFor the record, as you will see in our exchange below, we addressed all of her issues and did indeed issue a full refund amounting to $1,at her requestLet me know if you require any additional information from me regarding this complaintFri, Jan 9:30pm Type: SuggestionsName: [redacted] Phone: [redacted] Email: [redacted] Business: Southeast SocialDomain:http://southeastsocial.comMessage: I wanted to write to let you know that I am extremely dissatisfied with this "business in a box" opportunityI made a decision to join based on the following: I didn't need to know anything about social mediaI could sell these services for between $149-$per monthThere would be no additional fees (other than my domain name).What I have learned is that: I do need considerable knowledge and experience with Social MediaThe literature you provide licensees states that we are "experts with social media"That is very misleading and deceptiveTo compete with similar services who are experts and have a large following (i.e., Hootsuite & Social Sprout)I can't charge anywhere near what was told to meThey charge between $& $for similar servicesDuring the webinar and video, the "prospecting app" was mentionedWhat you failed to mention is that it comes at an additional price of $per month with a month mincommitmentAgain...very misleading.In the weeks since my website is up and running, I have watched all the tutorial videos twice and read through all of the marketing literatureAdditionally, I have set up social media accounts on Twitter, Facebook & LinkedIn to have a social media presenceI have followed industry experts to expand my knowledgeWhat I have found out is that in addition to competition charging much lower rates, the business opportunity at Social Owl is very limitedHow can I be an expert when I can only service Facebook, Twitter, and LinkedIn? The competition is also servicing Instagram, Google+, Pinterest, Tumblr, Vine, YouTube and VimeoWhy in the world would someone pay me more money for a service that is inferior to my competitor?What I am trying to say here is that you over sold Social Owl and under deliveredYou made promises that are simply unsustainableI have been in contact with my credit card company and am prepared to dispute the chargeI was hoping that we would be able to resolve this dispute by you issuing a full $refund to my cardThis will allow us to part ways amicably.Otherwise, I am prepared to go to the Revdex.com and work with my bank to resolve this issueI do not want to see it come to that and it is my sincere hope that you will do the honorable thing and just issue the refund so as to save us both considerable time and effort to resolve this through mediation and outside parties.I will await your responseThanks! Sun, Jan 11:36am [redacted] Hi ***On behalf of all of us here at SocialOwl, I am very sorry to hear that you are "extremely dissatisfied" with our business in a box opportunityWe take complaints, criticisms, and feedback from our resellers very seriously and appreciate your bringing these concerns to us.In an effort to curb any similar conflicts in the future, we have already discussed the issues you have raised internallyWe will be taking immediate action to ensure that any gray area that exists in our sales process is cleared up so that nobody feels mislead after becoming a reseller with usI would like you to know that we only have the best of intentions with this opportunity and want all of our resellers to not only be successful with us, but to know that we respect themAs such, I hope that you will accept our apologies for having made you feel misleadWe have gone ahead and issued a full refund for your troubles.Thanks again for your detailed feedback.Sincerely, [redacted] Mon, Jan 1:25pm Thank you for the prompt reply and the promise to issue a refundIt is not showing as refunded on my end at this time, I will continue to check and let you know if it doesn't show up within business days.Have a great week.AmyChandlerSent from my iPhone> On Jan 3, 2016, at 11:AM, Support wrote:>> [redacted] Manager,Customer SuccessSocialOwl.com P: [redacted] ** [redacted]
Wow I absolutely love this company! They are very quick to respond to repairs and replacement!! This company is very ethical and professionalThey don't try and upsale you but they do have the BEST PRICES OUT THERE!! This is the only AC and heating company I would use and I highly recommend them!
Excellent service
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
The management team at Social Owl responded promptly to my concerns and my request for a full refund. In fact, the full refund was issued within 3 business days of my hearing back from them via email. I am more than pleased with the way they handled my concerns.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
For your convenience, I have attached Amy and my full email exchange regarding this issue. It appears that she filed this complaint with you on the same day that she addressed her issue with our company. For the...
record, as you will see in our exchange below, we addressed all of her issues and did indeed issue a full refund amounting to $1,500 at her request. Let me know if you require any additional information from me regarding this complaint.
Fri, Jan 1 2016 9:30pm
Type: SuggestionsName: [redacted]Phone:[redacted]Email:[redacted]Business: Southeast SocialDomain:http://southeastsocial.comMessage: I wanted to write to let you know that I am extremely dissatisfied with this "business in a box" opportunity. I made a decision to join based on the following: 1. I didn't need to know anything about social media. 2. I could sell these services for between $149-$300 per month. 3. There would be no additional fees (other than my domain name).What I have learned is that: 1. I do need considerable knowledge and experience with Social Media. The literature you provide licensees states that we are "experts with social media". That is very misleading and deceptive. 2. To compete with similar services who are experts and have a large following (i.e., Hootsuite & Social Sprout)... I can't charge anywhere near what was told to me. They charge between $39 & $99 for similar services. 3. During the webinar and video, the "prospecting app" was mentioned. What you failed to mention is that it comes at an additional price of $59 per month with a 6 month min. commitment. Again...very misleading.In the 6 weeks since my website is up and running, I have watched all the tutorial videos twice and read through all of the marketing literature. Additionally, I have set up social media accounts on Twitter, Facebook & LinkedIn to have a social media presence. I have followed industry experts to expand my knowledge. What I have found out is that in addition to competition charging much lower rates, the business opportunity at Social Owl is very limited. How can I be an expert when I can only service Facebook, Twitter, and LinkedIn? The competition is also servicing Instagram, Google+, Pinterest, Tumblr, Vine, YouTube and Vimeo. Why in the world would someone pay me more money for a service that is inferior to my competitor?What I am trying to say here is that you over sold Social Owl and under delivered. You made promises that are simply unsustainable. I have been in contact with my credit card company and am prepared to dispute the charge. I was hoping that we would be able to resolve this dispute by you issuing a full $1500 refund to my card. This will allow us to part ways amicably.Otherwise, I am prepared to go to the Revdex.com and work with my bank to resolve this issue. I do not want to see it come to that and it is my sincere hope that you will do the honorable thing and just issue the refund so as to save us both considerable time and effort to resolve this through mediation and outside parties.I will await your response. Thanks!
Sun, Jan 3 2016 11:36am[redacted]
Hi [redacted]On behalf of all of us here at SocialOwl, I am very sorry to hear that you are "extremely dissatisfied" with our business in a box opportunity. We take complaints, criticisms, and feedback from our resellers very seriously and appreciate your bringing these concerns to us.In an effort to curb any similar conflicts in the future, we have already discussed the issues you have raised internally. We will be taking immediate action to ensure that any gray area that exists in our sales process is cleared up so that nobody feels mislead after becoming a reseller with us. I would like you to know that we only have the best of intentions with this opportunity and want all of our resellers to not only be successful with us, but to know that we respect them. As such, I hope that you will accept our apologies for having made you feel mislead. We have gone ahead and issued a full refund for your troubles.Thanks again for your detailed feedback.Sincerely,[redacted]
Mon, Jan 4 2016 1:25pm
Thank you for the prompt reply and the promise to issue a refund. It is not showing as refunded on my end at this time, I will continue to check and let you know if it doesn't show up within 3 business days.Have a great week.AmyChandlerSent from my iPhone> On Jan 3, 2016, at 11:36 AM, Support wrote:>>
[redacted]Manager,Customer SuccessSocialOwl.com P: [redacted]
** [redacted]