Soccer Wearhouse

Initial Business Response /* (1000, 10, 2016/07/05) */
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As discussed I have attached a picture of our store receiptIt states that all returns or exchanges MUST have original tags intactNow, under the circumstances, had I been there I'm sure an exception could have been madePlease
assure the customer that my employees were simply acting under my general directions and don't have the authority to make those decisions without my approvalHowever, as for the customer's request for a refund, I will not be able to honor that, but I will exchange the item for any item he would like in storeThis is again referring to our return/exchange policy, as sale items are eligible for exchange onlyPlease let me know if there is anything else that we can do to resolve this issueThank you
Sincerely,
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