Soaring Eagle Native Arts

Spoken to Mr.Mrs *** the past week and a halfA Bear was delivered unfortunately it has the wrong set up/bear typeLooking into getting the bear they have purchased to them asap and will continue to have contact with them until their purchase has been sent to them in pristine condition.They
have all of our contact info including Facebook, email, phone as well as I have theirs

Complaint: ***
I don't entirely reject this response, I have visited with a representative on the phone and guaranteed him that I would remove the complaint once I received the deliveryI will say that both parties are working toward a resolution at this time I tried to make it clear to both parties that communication is necessary and is the key to resolution From my understanding if I had accepted the response the Revdex.com would think this is resolved, as of now it is not, but we are working toward a resolution.Sincerely,*** ***

I know exactly which item this is and I apologize for the wait, please understand as our prior conversation our delivery truck has had issues delaying some deliveriesAlso, our time differences are about 4-hours apart, I will email you personally to make sure this gets taken care of and i
apologize for the inconvenience and will make sure this personally gets taken care of

As per our phone conversation, we have agreed on a plan to convert an earring along with a matching pair, and a number of steps that we will be handling different this time. An updated email has also been sent to the customer. Thank you so much!
Customer Service