Soapy Joe's

From: [redacted]
sans-serif;"> <[redacted]>Date: Fri, Sep 12, 2014 at 4:50 PMSubject: Complaint ID: [redacted]To: [email protected]
Hello, in reference to my complaint [redacted] against Soapy Joe’s. The business has resolved my complaint and paid for my lost clothing. Please close my complaint that it was positively resolved by the owner.
Please let me know if you need further information.
 
[redacted]
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Review: I have been trying for over a month to get the company to find missing dry cleaning and to refund dry cleaning funds not used.Desired Settlement: Cost of the missing dry clean ($100) plus refund of remaining dry cleaning balance (approximately $100)

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

They lost my dry cleaning, never responded to me, and I found out yesterday they went out of business on Monday without warning their customers, and they were bought by another company.

Review: I sent items to Soapy Joes for dry cleaning on a recommendation by my apartment complex [redacted], a part of [redacted] properties. After 6 days of not receiving my clothes back, I called Soapy Joes. I spoke to Mary she stated they had a computer issue where they lost all data from new customers. She asked for a description of items sent and said she would call me back that afternoon. 2 days later, I called after not hearing back. I spoke to Mary again who asked for more information on my items lost Apparently they were removed from the bags. I gave her more descriptions and again, told I would be contacted. Again - nothing from this company. I have about $800 of clothing items that disappeared and zero contact from Soapy Joes.Desired Settlement: I do not want a soapy joe's credit as I won't do business with them. I want a financial replacement for my lost items.

Consumer

Response:

From: [redacted] <[redacted]>

Date: Fri, Sep 12, 2014 at 4:50 PM

Subject: Complaint ID: [redacted]

To: [email protected]

Hello, in reference to my complaint [redacted] against Soapy Joe’s. The business has resolved my complaint and paid for my lost clothing. Please close my complaint that it was positively resolved by the owner.

Please let me know if you need further information.

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