Soapy Joe's Oceanside Inc

To whom it may concern, Regarding the complain submitted by *** *** ***Our Site Manager Adam Smith has attempted to reach the customer directly several occasions last week and again this morning, he has not received a call back and has left several voice mailsThe next step in any
kind of incidents at our sites would be for the manager to look at video footage to see how and where the damage occurred and to speak directly with the customer to come to the best resolutionOur manager will continue to get in contact with the customer, however, the customer may call him at the site *** to set up a meeting to he can take a look at the damage. Kindest regards, *** *** Soapy Joe's Inc.Customer Service Support Manager*** ***

Hello, thank you for the responseAdam at Oceanside will ensure your vehicle is taken care of as soon as possibleWe are looking forward to you removing your complaint from the Revdex.com. Regards, *** ***Customer Service Support Manager

The customer's claim has been denied after further investigationThe customer may reach out to our District Manager, *** ***, to review camera footage and Soapy Joe's Liabliity Poster

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
This is entirely falseThere was no previous crackThe blowers blew off the mirror AND cracked the housingThey never said this to meI pointed it out to the employee who took the incident report.Their response to me was that their policy didn't cover mirrors and even if it did, they don't cover anything on cars over years oldThey said it was posted at the entrance to the car wash but, at that point, there are many cars behind you waiting to get in and the attendant is asking you dozens of questions so even if it really is posted, there's no time to read it and you can't get out of line without going through the wash anyway.Customers don't expect their machinery to damage their car or they wouldn't go to the car wash in the first place
Regards,
*** *** ***

Soapy Joes was very helpful and resolved the situation quickly once they realized the administrative errorThey refunded the difference and was apologeticI am glad they were so helpful and able to resolve thisThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I spoke with the manager today and we have worked out that I will get the part number from Honda by Friday and he will coordinate ordering the partHe was very helpful and kind which I appreciateI only received one call/voicemail by the way.I will close this complaint as accepted once the work is complete.Regards,
*** ***

The customer *** *** visted our Oceanside location on 8/19/at about 450PMWhen going through the tunnel, they blowers blew the side view mirror offAfter further investigation the claim was denied due to prior damage on the mirror (pre-existing crack on passanger side view mirror)
prior to the Ms*** entering the tunnel and the age of the vehicle (Volkswagon Beetle)Per our liability poster, our car wash is not responsible for loose equipment, trim, molding, emblems, wheel covers, center caps, or mirrors that come off upon contact with the equipment nor any vehicles older than yearsSoapy Joe's has a liability poster posted at every Soapy Joe's locations for customers to view prior to entering the tunnelI have attached the customers incident report and image of the vehicle prior to entering the tunnel which shows previous damage that did not occur in our car wash tunnel. *** ***Customer Service Support Manager Soapy Joe’s, Inc. *** *** xoffice*** *** faxa***@soapyjoescw.comsoapyjoescarwash.com

Revdex.com, I have attached the correspondence with the customer *** ***He was refunded the full amount of $for the charges for one account that was not cancelled, the customer requested a cancellation fro 2/memberships