Snoep Group LLC

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I will accept the offer of refunds for both of the trees which we paid $each.? The total to be refunded is $ However, I have the following comments on Harvest Nursery's response: ? Beyond July of the saplings failed to develop Considering the high yield of the orchard, where the trees were planted, the drought was of little consequence.? We irrigate and take very good care of our fruit trees Harvest Nursery's allegation that we were rude is without merit At the time of purchase, Harvest Nursery was advertising 30" trees for $30.? Consequently, we asked for 30" replacement trees thinking that they may do better Harvest Nursery insisted that we wait until the trees were dormant before returning.? So we waited until the winter of to contact the business again to make arrangements to return the trees.? During our telephone conversation, the business refused to honor their promise of issuing a refund for the trees.? Consequently, we filed a complaint with the Revdex.com? In the event that the business does not issue a refund, we will file another complaint.Sincerely, [redacted]

Mr [redacted] called the nursery in July of to tell us that his persimmon tree was not growing as well as his neighbors and he wanted his 12" tree replaced with a 30" treeAccording to him, his neighbor's tree was flourishing while his was not growing as well.? Persimmons take the longest to break dormancy, sometimes remaining dormant well into late July, so our employee recommended he wait a while longer to see if it would break dormancyMr [redacted] did not want to wait and was quite rude to our employeeHe insisted that he wanted to dig up the tree in the middle of a drought and get a much larger and more expensive replacementDigging it up in the middle of a drought would have guaranteed that the tree would be killedWe requested a picture of the tree and when we finally received it, the tree was clearly not dead This was not a bareroot plant, it was a potted plant that was dormantIt was a healthy plant when he bought it, despite being dormant? While we do have a limited return policy on our bareroot plants because occasionally one will not survive the bareroot/transplant process, our policy on potted plants (dormant or otherwise) is that all sales are finalWhen those plants leave the nursery, they are healthy and alivePlants are living things and we do not guarantee the customer's success of keeping the tree alive or having the tree bear fruit as there are too many variables beyond our control to be able to do soWe cannot and will not accept any responsibility for the many growing and climatic conditions (soil preparation, planting, fertilization, weed and pest control adequate irrigation and/or drainage, etc.) that must be met to ensure the success of the treeThis was explained to Mr [redacted] , however, he still insisted that it was customary to replace or refund As we explained to the customer, plants are living things and must be cared for, they do not come with a money back guarantee like a computer and any experienced gardener knows whether a plant is alive or dead (even when dormant) and would not buy a dead plantWhile there are some nurseries that do offer such a guarantee, those nurseries would have sold the customer the same plant for $and would have a profit margin large enough to be able to provide that money back guaranteeThere is no nursery that I know of that will replace a 12" tree with a 30" tree, no matter what the circumstances As far as the neighbor's tree, this is the first that we have heard that his tree was not happy and healthy, he has not contacted usAt this point, we would be willing to give Mr [redacted] and his neighbor a refund, as long as they both bring back the "dead" trees in questionAs a condition of the refund, we would request that neither of them shops at Harvest Nursery again

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I will accept the offer of refunds for both of the trees which we paid $each. The total to be refunded is $
However, I have the following comments on Harvest Nursery's response:
Beyond July of the saplings failed to develop
Considering the high yield of the orchard, where the trees were planted, the drought was of little consequence. We irrigate and take very good care of our fruit trees
Harvest Nursery's allegation that we were rude is without merit
At the time of purchase, Harvest Nursery was advertising 30" trees for $30. Consequently, we asked for 30" replacement trees thinking that they may do better
Harvest Nursery insisted that we wait until the trees were dormant before returning. So we waited until the winter of to contact the business again to make arrangements to return the trees. During our telephone conversation, the business refused to honor their promise of issuing a refund for the trees. Consequently, we filed a complaint with the Revdex.com
In the event that the business does not issue a refund, we will file another complaint.Sincerely, *** ***

Mr*** called the nursery in July of to tell us that his persimmon tree was not growing as well as his neighbors and he wanted his 12" tree replaced with a 30" treeAccording to him, his neighbor's tree was flourishing while his was not growing as well.? Persimmons take the longest
to break dormancy, sometimes remaining dormant well into late July, so our employee recommended he wait a while longer to see if it would break dormancyMr*** did not want to wait and was quite rude to our employeeHe insisted that he wanted to dig up the tree in the middle of a drought and get a much larger and more expensive replacementDigging it up in the middle of a drought would have guaranteed that the tree would be killedWe requested a picture of the tree and when we finally received it, the tree was clearly not dead
This was not a bareroot plant, it was a potted plant that was dormantIt was a healthy plant when he bought it, despite being dormant? While we do have a limited return policy on our bareroot plants because occasionally one will not survive the bareroot/transplant process, our policy on potted plants (dormant or otherwise) is that all sales are finalWhen those plants leave the nursery, they are healthy and alivePlants are living things and we do not guarantee the customer's success of keeping the tree alive or having the tree bear fruit as there are too many variables beyond our control to be able to do soWe cannot and will not accept any responsibility for the many growing and climatic conditions (soil preparation, planting, fertilization, weed and pest control adequate irrigation and/or drainage, etc.) that must be met to ensure the success of the treeThis was explained to Mr***, however, he still insisted that it was customary to replace or refund
As we explained to the customer, plants are living things and must be cared for, they do not come with a money back guarantee like a computer and any experienced gardener knows whether a plant is alive or dead (even when dormant) and would not buy a dead plantWhile there are some nurseries that do offer such a guarantee, those nurseries would have sold the customer the same plant for $and would have a profit margin large enough to be able to provide that money back guaranteeThere is no nursery that I know of that will replace a 12" tree with a 30" tree, no matter what the circumstances
As far as the neighbor's tree, this is the first that we have heard that his tree was not happy and healthy, he has not contacted usAt this point, we would be willing to give Mr*** and his neighbor a refund, as long as they both bring back the "dead" trees in questionAs a condition of the refund, we would request that neither of them shops at Harvest Nursery again