Snipp Interactive

Dear [redacted] ,I am writing in reference to the Customer Service issue that was reported at the Revdex.com on 5/25/2015.Firstly I apologize for the inconvenience caused to you due to the response received by the Customer Service teamWe were currently experiencing higher than usual volume and apologize that we did not answer your email within our typical hours from receipt.We take great care to ensure that we respond to all our customers on timely basis and see to it that no issues are left unnoticed, important matters such as this one are given the outmost importance and will be properly managedAlthough on this occasion an acceptable standard has not been met in matching your expectations.In light of this, we are seeing that a reward code has been sent to you via text message on 6/23/6:06:PM which was unfortunately after you had placed the complaintWe're sorry for the confusion in this process and hope that this will provide a basis for your satisfactionIn case that text did not go through, your reward code is: [redacted] and can be redeemed at www.activaterewards.com/ [redacted] Once again, please accept our sincere apologies on this matter.Thanking You,John DF [redacted] Snipp Interactive