Sneed Electrical and Appliance Service

The representative of Sneed was very professional and the work was excellentWe would and have recommended this company to many people

Contacted company to provide appliance repair. I gave the company a deposit on the repairs and the repairs have not been completed.My home warranty company (2-10 [redacted] put me in contact with Sneed's to obtain service on my refrigerator - specifically the ice dispenser. When calling to request service, I told them EXACTLY what was wrong with the ice dispenser. A technician was dispatched within a couple of days to verify my information, verify my diagnosis, gather the model number of the refrigerator, and collect a $75 deposit on the repair. I paid the deposit and the technician told me that they would order the parts and come back to complete the repairs when the parts arrived. They never came back. I called to see why and they said that the repairs were not covered under the home warranty so the repair order was canceled (without asking me). I indicated that, covered or not, the repairs needed to be completed and asked that they order the parts and schedule the repair. They said they would... but didn't. I called again and they said they had no record of my previous call. I asked again that they order the parts and schedule the repair. They said they would... but didn't. I called again and this time asked to speak with the owner. I was told that the owner was unavailable so I asked to leave a message. I left a message for the owner and asked that he call me. I heard nothing. I called back every day for 3 days in a row and asked for the owner but he was never available. I left messages but my calls were never returned and I have heard nothing from them.Desired SettlementI would like the job to be finished (repair the refrigerator) or return the $75 deposit for the repairs. Business Response We resolve this issue with the customer Consumer Response The issue was resolved quickly after filing this complaint with the Revdex.com and posting the story on social media. Final Consumer Response

The representative of Sneed was very professional and the work was excellent. We would and have recommended this company to many people. ","pos-1