Sneed Dental Arts

They told me one price and I paid in full upon check out. Got a bill next month and I called with no reply bk.On second bill [redacted] called after 3 callsI went to offices in Feb. & March. Paid in full upon each visit with [redacted] card or a [redacted] Voucher. Last time was on the Poplar office when doctor said they had a special for $800. So I got appointment to come back because doctor had done some juverderm and wanted to see how it would look in a week or so. But before I left as always I paid in full with also paying $400 on the $800 special I was quoted to return in 2 wks. I returned and paid in full the remainder $400 and left after reception took balance of procedure. In April I got a bill for $408. I called office off Poplar and spoke with a young girl and asked why I was getting a bill. She said office in Collierville would call me back. NO CALL> So in May I got another bill and I called again the main office in Collierville and [redacted] said she would check on it and call me back. NO CALL Back! So in June another bill came and I called [redacted] and she said she would talk to Dr. [redacted] and call me back. She did call back an hour later and said, unfortunately Dr. [redacted] said you where not charged enough at last visit and you where told wrong price. I said, "Tell Dr. [redacted] I would have not got the procedure if I was told correct price you say now." She called me back and said I had to pay this. This is a violation of telling someone one thing (a price) then after you pay for the service. Turn around and try to change price. Desired SettlementDr. [redacted] in a email to me said it would be turned over to a collection agency. This should be a write off of $408 due to being told one thing at service time and changing in afterwards. This is not my fault and I have always paid in full all my debts and obligations. Business Response Ms. [redacted] came to us as a new patient from [redacted]. She used her 20 units of botox coupon through [redacted] on 3/6/15. She then came back on 3/24/15 for a follow up and discussed additional units. Ms. [redacted] was interested in filler, and made an appointment on 4/3/15 for juviderm and voluma. The patient was told to prepay half of her services for the 3 syringes of voluma in order to make her appointment. She had 1 syringe of juviderm eligible due to the [redacted]. Ms. [redacted] paid $900 at the Collierville office. She came to the east memphis office, and received 3 syringes of voluma and 1 syringe of juviderm. Patient also had 30 units of botox injected. Patient was told she would owe $399 for additional juviderm syringe and $159 for additional 20 units of botox if she received more. She would also be responsible for the additional $900 for the voluma. When patient checked out, the front desk lady charged her for juviderm instead of voluma thus collecting only $578 instead of the 1059 (half of the 3 syringes of voluma plus the $159 for the 20 units of botox injected into patients neck). The office attempted to contact the patient numerous times starting 4/3/15 to discuss the charging error. Patient received services, and payment is due.