SnapJet

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] **

Dear Revdex.com, This is in response to the complaint [redacted] dated 12/2/The customer [redacted] indicated that she never received any email from usHowever, we responded immediately to her refund request on 11/10, and cancelled her order at that time (email attached: Refund-Fulfilled-11-10-2015.pdf) Because this was a "pre-order" rather than an order, her credit card was never actually charged (only a pending charge was initiated) [redacted] emailed later again saying she had not received a refundWe sent a response on 11-27-(email attached: Confirmation of Refund - 11-27-2015.pdf) where we explained why she shouldn't see any charge or refund due to the pending nature of the original chargeSo in summary it is not true that we never responded to ***'s emails, or that we did not refund her orderAdditionally, I have spoken with [redacted] regarding these facts and she has requested withdrawalBest Regards, [redacted]

Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me.? I will wait? for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] **

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.? I will wait? for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** **

Dear Revdex.com,This is in response to the complaint? *** dated 12/2/The customer *** ** indicated that she never received any email from usHowever, we responded immediately to her refund request on 11/10, and cancelled her order at that time? (email
attached:? Refund-Fulfilled-11-10-2015.pdf)Because this was a "pre-order" rather than an order, her credit card was never actually charged (only a pending charge was initiated)*** emailed later again saying she had not received a refundWe sent a response on 11-27-(email attached:? Confirmation of Refund - 11-27-2015.pdf) where we explained why she shouldn't see any charge or refund due to the pending nature of the original charge.So in summary it is not true that we never responded to ***'s emails, or that we did not refund her order.Additionally, I have spoken with *** regarding these facts and she has requested withdrawal.Best Regards,*** ***

Dear Revdex.com,
This is in response to the complaint [redacted] dated 12/2/2014. The customer [redacted] indicated that she never received any email from us. However, we responded immediately to her refund request on 11/10, and cancelled her order at that time....

 (email attached: Refund-Fulfilled-11-10-2015.pdf)
Because this was a "pre-order" rather than an order, her credit card was never actually charged (only a pending charge was initiated). [redacted] emailed later again saying she had not received a refund. We sent a response on 11-27-2015 (email attached: Confirmation of Refund - 11-27-2015.pdf) where we explained why she shouldn't see any charge or refund due to the pending nature of the original charge.
So in summary it is not true that we never responded to [redacted]'s emails, or that we did not refund her order.
Additionally, I have spoken with [redacted] regarding these facts and she has requested withdrawal.
Best Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear Revdex.com,This is in response to the complaint [redacted] dated 12/2/2014. The customer [redacted] indicated that she never received any email from us. However, we responded immediately to her refund request on 11/10, and cancelled her order at that time.  (email...

attached: Refund-Fulfilled-11-10-2015.pdf)Because this was a "pre-order" rather than an order, her credit card was never actually charged (only a pending charge was initiated). [redacted] emailed later again saying she had not received a refund. We sent a response on 11-27-2015 (email attached: Confirmation of Refund - 11-27-2015.pdf) where we explained why she shouldn't see any charge or refund due to the pending nature of the original charge.So in summary it is not true that we never responded to [redacted]'s emails, or that we did not refund her order.Additionally, I have spoken with [redacted] regarding these facts and she has requested withdrawal.Best Regards,[redacted]