Snap Advances

We appreciate your feedback and value your opinionThis matter has been fully resolved to the best of our abilityOur offices have discontinued calling [redacted] ***Let us know of any future instances

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I need a written statement via this form of the Revdex.com that we will no longer receive no more calls at [redacted] *** for [redacted] pertaining to her Account with Snap Advance with [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Thank you for this informationWe have removed all pertinent contact information from our file

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: To better serve your clients and maintain positive results you should improve your way of doing businessWhen a loan is paid off you should stop pulling fundsIt should never be the customers responsibility to have to make a problem to get you to do soThere should never be a situation in where a week after a loan is paid money is still coming outIt is not difficult to reverse a payment and return it to the customer who is overpaidNever should someone have to fight then be under review before they can get their funds that belong to them returnedThis caused me to lose a great deal of faith and trust with your companyBanks are huge and even they can stop auto loan payments when loan is paid offI can not understand why I am still waiting for my money to be returnedWe are a business and can very easily refund a customer with the push of some buttons, a company as big as yours should not still be having a problem with thisThis should be a top priority not a " [redacted] ***"I want my funds back now!!!! This has put me in a bind and caused me to look bad to my accounts that I can not pay without my money to do so In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Thank you for bringing this matter to our attentionWe appreciate and understand your concern and will address your issues with the appropriate partiesFeel free to contact us directly if you have any additional occurrences

RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The emails you claim to have sent were not to a real email address. [redacted] had not received any emails until I got on the phone with both of you to get you to send the email to the proper party which was the same email used when setting up my account. I had to do your work to make it happen. Even the gentleman I talked to said no email was sent and it was my job to stop the split then they gave me a bunk email address that you all supposedly emailed. Only after I made sure the email was sent to the right party was what you were supposed to do actually done. I have still yet to receive my money and I am tired of waiting. It does not take this long to electronically deposit my funds.. your payments got to you the day of, not a week later. In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
To better serve your clients and maintain positive results you should improve your way of doing businessWhen a loan is paid off you should stop pulling fundsIt should never be the customers responsibility to have to make a problem to get you to do soThere should never be a situation in where a week after a loan is paid money is still coming outIt is not difficult to reverse a payment and return it to the customer who is overpaidNever should someone have to fight then be under review before they can get their funds that belong to them returnedThis caused me to lose a great deal of faith and trust with your companyBanks are huge and even they can stop auto loan payments when loan is paid offI can not understand why I am still waiting for my money to be returnedWe are a business and can very easily refund a customer with the push of some buttons, a company as big as yours should not still be having a problem with thisThis should be a top priority not a "*** ** ** *** ** ***"I want my funds back now!!!! This has put me in a bind and caused me to look bad to my accounts that I can not pay without my money to do so
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I need a written statement via this form of the Revdex.com that we will no longer receive no more calls at [redacted]  for [redacted] pertaining to her Account with Snap Advance with [redacted] 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I need a written statement via this form of the Revdex.com that we will no longer receive no more calls at [redacted]  for [redacted] pertaining to her Account with Snap Advance with [redacted] [redacted] 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We appreciate your feedback and value your opinion. This matter has been fully resolved to the best of our ability. Our offices have discontinued calling [redacted]. Let us know of any future instances.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 The emails you claim to have sent were not to a real email address. [redacted] had not received any emails until I got on the phone with both of you to get you to send the email to the proper party which was the same email used when setting up my account. I had to do your work to make it happen. Even the gentleman I talked to said no email was sent and it was my job to stop the split then they gave me a bunk email address that you all supposedly emailed. Only after I made sure the email was sent to the right party was what you were supposed to do actually done. I have still yet to receive my money and I am tired of waiting. It does not take this long to electronically deposit my funds.. your payments got to you the day of, not a week later. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 To better serve your clients and maintain positive results you should improve your way of doing business. When a loan is paid off you should stop pulling funds. It should never be the customers responsibility to have to make a problem to get you to do so. There should never be a situation in where a week after a loan is paid money is still coming out. It is not difficult to reverse a payment and return it to the customer who is overpaid. Never should someone have to fight then be under review before they can get their funds that belong to them returned. This caused me to lose a great deal of faith and trust with your company. Banks are huge and even they can stop auto loan payments when loan is paid off. I can not understand why I am still waiting for my money to be returned. We are a business and can very easily refund a customer with the push of some buttons, a company as big as yours should not still be having a problem with this. This should be a top priority not a "[redacted]". I want my funds back now!!!! This has put me in a bind and caused me to look bad to my accounts that I can not pay without my money to do so.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

[redacted], thank you for bringing this matter to our attention. Our corporate headquarters strives to resolve your concern in a quick and satisfactory manner. Once your balance with Snap Advances was satisfied, we submitted a request to your CC processor (EVO Merchant Services) to remove the split....

Unfortunately, we did not receive a response from [redacted] on the first request so we re-submitted on two more occasions. Finally, we were advised that the split had been removed and we would no longer capture the specified percentage of your CC sales. We apologize for the delay in processing however, this matter was entirely out of our hands. Only [redacted] possesses the ability to add and remove the split withholding. As for the refund of your over paid balance, we have submitted the request to our accounting department and the funds will be remitted asap. In lieu of sending a paper check, I have asked our accounting department to expedite the request and electronically transmit the funds directly into your business checking account. If you do not receive the funds by Tuesday, June **, 2016, please contact our customer service department and ask to speak with any manager on duty. [redacted]. We appreciate your business and wish you all the best.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 The emails you claim to have sent were not to a real email address. [redacted] had not received any emails until I got on the phone with both of you to get you to send the email to the proper party which was the same email used when setting up my account. I had to do your work to make it happen. Even the gentleman I talked to said no email was sent and it was my job to stop the split then they gave me a bunk email address that you all supposedly emailed. Only after I made sure the email was sent to the right party was what you were supposed to do actually done. I have still yet to receive my money and I am tired of waiting. It does not take this long to electronically deposit my funds.. your payments got to you the day of, not a week later. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Thank you for this information. We have removed all pertinent contact information from our file.

Thank you for bringing this matter to our attention. We appreciate and understand your concern and will address your issues with the appropriate parties. Feel free to contact us directly if you have any additional occurrences.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the...

matter has been resolved.
Sincerely,
[redacted]

We understand your concern and certainly desire to reach a resolution in this matter. You were a terrific client of ours and we can assure you that we have done everything in our power to timely remove the split and refund any over payment to you. Our business is successful when we are able to renew our existing clients and give them additional working capital. Our goal is to maintain a positive relationship with each company partner and we have done our utmost to ensure quality customer service. Although you may be displeased at the end result, we believe we have met your concerns with action and have taken responsibility to resolve any lingering issues. There is nothing we can say or do to relieve your angst and frustration other than to explain that our intent has been and always will be to handle your questions and concerns with integrity and attention to detail. We appreciate your business.