Snake Hound Machine

I canceled order and requested refund and no refund was given or credited to my bank credit card
I purchased merchandis from said business and was never given shipping status or tracking numberI emailed them several times and called and left voicemail messages no with no return response via e-mail or callbackI e-mailed them to cancel order and reimburse my credit card and also left message on voice mailI checked their web site and it showed that order was canceled and money reimbursed to my credit cardI called my bank and they said that they see no said transaction from said business for refund