Snake Creek Kennel

** *** place order *** on 5/3/Among other things, he ordered an Answer helmet in size XS** *** received an order confirmation email immediately upon completing the order online (I have uploaded this email)** *** insists he ordered a Small helmet but he did notHis order was not
modified as all changes to an order are tracked automatically by the software and there are no changes shown on his orderThe system of tracking changes to an order cannot be bypassed by any method** *** ordered and received an XS helmet not a Small helmet
Our return policies which ** *** agreed to before placing his order clearly state “Shipping and handling charges are never refunded or credited to your Motorcycle Closeouts accountReturn shipping is the responsibility of the customer, unless we shipped the wrong item.” We did not ship the wrong item
** *** placed order *** on 5/15/after the am shipping cut-offThe first day of processing was 5/18/He selected Express Delivery which is typically three to four business daysBased on the location of the item he ordered we notified ** *** on 5/18/via phone that Express Delivery on this item would take business days and would be delivered 5/26/We asked if he would like to cancel the order or continue with it** *** said he still wanted the order so we processed and shipped it