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Initial Business Response / [redacted] (1000, 7, 2015/08/07) */ Customer had an agreed weekly payment of $which is my job to processPart of my job is also servicing the tools that mechanics use on a daily basisI could not find [redacted] for weeks because he moved stalls and for whatever reason we repeateedly missed each otherOnce I was aware there was an issue, I found [redacted] and asked to see documentation of the overdraft feesHe was hostile and used offensive languageI then took it up with a trainer who spoke with [redacted] and they agreed to give [redacted] the $dollar credit on the truck for the mistakeI'm not asking that [redacted] spend "more" money with Snap-On, simply that he pay what he already owesAs he is a mechanic by trade and is compensated for buying tools, the $dollar credit is fair compensation for any mistake that was made, which he has refused to show documentation for