SMS Research & Marketing Services

Initial Business Response / [redacted] (1000, 22, 2016/03/15) */ I was just forwarded this from another One Hour Heating and a/c, it was sent to them by mistakewe have a 100% satisfaction Guarantee, that we always stand behind, I will certainly refund the money that you paid and I apologize for the inconvenience that you suffered because of the wrong switch being installedplease feel free to call our company directly anytime you have any questions or concerns for us Jeff [redacted] General Manager Initial Consumer Rebuttal / [redacted] (3000, 24, 2016/03/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am just concerned that no actions are being taken at back endHow about figure out why wrong pressure rating switch was installedDid you even look into who did it ? and why ? Is it a common practice You are playing with safety of houses, by putting wrong rating partThis is very untrustworthy

We would like to convey our apologies to Ms [redacted] *** We are a marketing research company Our company has been undertaking research in Hawaii for more than years A large part of our research is for the State of Hawaii Department of Health To ensure accurate data we are required to call the same household multiple times.Ms [redacted] has requested that we remove her number from our phone lists in the pastI checked the records, and we have done so-- but it popped up again on our system when we upgraded our software We will put the [redacted] phone number on our DO NOT CALL list again-- and I will verify that it is there on a regular basis.We again wish to apologize for our intrusionThank youHersh [redacted] Chairman

Please accept our apologies for the late response I found this e mail in our virus software.SMS research undertakes multiple surveys throughout the year Most surveys do require frequent call backs, especially the surveys we undertake on behalf of the Department of Health We do not call after 9PM on weekday evenings and 5PM on weekends.Please convey our apologies to the Hawaii resident for ouor intrusion If he/she can provide the phone number we called, we can program our systems not to call that number again.We apologize for the inconvenience.Best regardsHersh S*Chairman