Smoky Bombs

As another reviewer already said, $22.43 per month for being part of their auto enrolled "Smoky Club" is an extremely duplicitous practice. They have quietly been siphoning money away from me for months, despite only ever having ordered one thing from their website. This "service" is supposed to reduce hazmat shipping costs, assuming you're ordering smoke bombs from them every single month. Their customer care line is a joke, straight to voicemail with a random guy saying his name, not the company name, and giving no options but to leave your problem in voicemail limbo. I'm surprised as to how any of this can be called legal.

Hidden fee theft.

I ordered a product from this company. At checkout, there is a checkmark for something they label “Smoky Club.” They automatically opt customers into this option. It looks like an email list signup, there is no information provided about what this is. If you comb the website and read deep, deep, into the “Terms and Conditions” (term 20, hidden at the very end of the terms) they say it’s a reoccurring “shipping” fee they will charge you every month for $22.43.

They don’t mention this charge ANYWHERE else on the site. Not at the checkout, and not when they automatically opt you into it. Pretty scammy, underhanded and that can't be legal. There are reviews all over the internet about this horrible, unprofessional company. If their product was any good they wouldn't have to scam their customers. Way to make sure no one orders ever again.

*Their website claims the are BBB accredited. Like everything else about this company, this is also a fake claim.

We placed an order for smoky bombs to be used in my daughters graduation in early July. It is now august 8 and we still have no order. the graduation was july . needless to say we didn't get them in time. they tell us they don't accept returns. we want a full refund. we paid expided shipping to have the items in 4-7 days. my daughter called 3 days before her graduation date and was told they were on the way. this is ridiilious that 3 weeks later they still have not arrived.
now, they won't take calls, and the only way to contact them is email. all they will say is that they will refund the shipping charge. that is not good enough. we want a full refund.and we will be shipping the items back and never using this company again.