Smoker Friendly International

Dear [redacted] ***; I am in receipt of a letter from the Denver Revdex.com dated July 20, concerning your customer service complaint I followed up with our [redacted] [redacted] and she stated she talked to you earlier this month and resolved the situation to your satisfaction, including issuing a gift card to you because of your poor experience at our store If in fact the situation has not been resolved to your satisfaction please let me know what the concern is and I will investigate further in order to come to a resolution Once again, I am very sorry for the poor service your received at our store and while it is upsetting to hear that we fell short in taking care of you as our customer I am grateful you reached out to us so we can improve Sincerely, [redacted]

Dear [redacted];   I am in receipt of a letter from the Denver Revdex.com dated July 20, 2017 concerning your customer service complaint.   I followed up with our [redacted] [redacted] and she stated she talked to you earlier this month and resolved the situation...

to your satisfaction, including issuing a gift card to you because of your poor experience at our store.   If in fact the situation has not been resolved to your satisfaction please let me know what the concern is and I will investigate further in order to come to a resolution.   Once again, I am very sorry for the poor service your received at our store and while it is upsetting to hear that we fell short in taking care of you as our customer I am grateful you reached out to us so we can improve.   Sincerely, [redacted]
[redacted]