Smithbuy

Hello,We have more than reasonably communicated and requested the customer to show instances of misinformation presented, which have refused to provideDue to this, we feel like we have exhausted the conciliation process and would like to request mediation.Best Regards,SmithBuy

Here is the product description on smithbuy web page. They added in the last line disclosure to consumer that this product isn't for US market after I filed the complaint with Revdex.com

Hello,We think that this complaint is entirely unwarranted as we have advertised on our website not only the European part number, but also that an included accessory is a North American compliant power cable. These are absolutely covered by Harman Kardon under warranty. Furthermore, I think the...

customer was extremely confused when return shipping policy was stated to him. The customer claimed that we asked him to ship back the parts on his dime AND pay a restocking fee when we simply requested one or the other as a favor to him. The following is the URL to the product listing on our website: https://www.smithbuy.com/harman.hkomni10whteu.na.bl.na.html As you can see the HKOMNI10WHTEU part number is listed and advertised properly as well as the details. I think this is merely a customer who was having a bad day and decided to find an outlet to channel their frustration as I'm sure you receive hundreds of complaints just like this one.This product listing also made it to the front page of Slickdeals.com, a very well respected deal posting website. Slick deals has many employees that analyze the legitimacy of listings immediately after they are posted as well as after they have made it to the front page of their website.We hope this was a sufficient response. If there are any additional questions or concerns please contact us at [email protected] Best Regards, SmithBuy

Hello,We have more than reasonably communicated and requested the customer to show instances of misinformation presented, which have refused to provide. Due to this, we feel like we have exhausted the conciliation process and would like to request mediation.Best Regards,SmithBuy