Smith's Heating, Air Conditioning & Ref

From: [redacted] Sent: Tuesday, April 21, 3:PMTo: Kelly MaceCc: [redacted] Subject: Response to letterImportance: HighDear MsMace and [redacted] , First let me apologize for any misunderstandings that may have arisen from this situationI wanted to let you know what has been done to achieve a mutually beneficial desired outcome for everyoneMs [redacted] was listed as financial POA and that was the reason for the letters being sentThey are sent not by the Brian Center Lexington, but instead by our billing and collections office located in BaltimoreBills will go out whether $or $1,000,is owed on a residents account and someone who is listed as POA for a resident automatically gets copied on the billI have rectified this at the facility and your name has been removed as POA and the Baltimore office notified, so as to prevent further letters being sentWe have made every effort to assure Ms [redacted] receives no statements and nothing will be put on her credit report as a result of anything from the Brian CenterThere may be another bill sent for April, so please just disregardThe nursing home cannot process a Medicaid redetermination if it does not have all the informationThe resident did not give the facility bank statements it needed or proof of account closure for the Medicaid office to proceed with redetermination of Medicaid benefitsThankfully, Ms [redacted] stepped in and handled this for usThe Medicaid has been approved, billed and will retro back to December to cover residents accrued expenses The facility did have the funds of the resident, however the resident deceased and the accounts payable department out of Houston had to reissue a check to estate of the residentThis check was sent to the clerk of court in Davidson county for disbursement If you have any questions, I am always accessible via cell phone or emailThank you! Josh Joshua RD***Administrator [redacted] Brian Center Nursing Care / Lexington - [redacted] 336-249-(facility)336-249-(fax) East Division Core Values: RESPECT, EXCELLENCE in outcomes (Clinical, Environmental, Sales, Operations), ACCOUNTABLE, LOYALTY & TRUST, HAVE FUN/OPTIMISTIC, INNOVATIVE/EMPOWERED, TEAMWORK