Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.The business installed the right rear caliper and told me the problem still existsThe business suggest future diagnose starting dollarsI reject this recommendation because once the caliper is replaced, there should not be the warning light of electric parking brake fault.The truth is, the business did not do a "electric retract" of the caliper to clear the codeAnd the business claimed that the caliper does not respond to the central computer of my carI write this very clearly in my previous reportThe business didn't say yes and didn't say no.Ask the business, did you tell me that my caliper does not respond to my central computerAsk the business, did you do electric retract of my brand new caliperAsk the business, did you know you need to do electric retract once you install a new electric related caliper? If yes, why you didn't do it, or you DID NOT WANT TO DO IT.So far the business did not respond to my questions Regards, [redacted] ***
Customer did purchased a vehicle at our dealership on 06/02/The customer also purchased an optional year 100,mile vehicle service contract for $A any service contract cancellation within days of purchase is 100% refund, after days cancellation proceeds are prorated based on the lesser of days or miles less a $cancellation fee is spelled out on the contract.The cancellation process as well as the cancellation calculations are spelled out clearly in the service contract that was read and signed by the customerWe service to make every customers experience an excellent oneHowever I do not require our employees lo he subjected to verbal attacks, Threats, and Foul languageThe employee that disconnected the call with the customer had warned the client that if the client' use of foul language didn't stop that the call would be disconnectedThe client clearly did not heed the warning and was disconnected after the continued use of profanityThe customer called back and left my employee a voicemail full of profanity, screaming and threatening to contact the Revdex.com as a consequence I personally listened to the message left for my employee by this customer, I don't ever expect one of my employees to feel like they need to communicate with someone who treats them in this mannerI have the voicemail saved and if the client consents to the Revdex.com Serving Delaware Iwould be happy to forward it for your reviewThe cancellation form was mailed to the customer per customer's request, once the customer signs the cancellation form and is returned to Smith VolkswagenLtd.the proceeds ($2,654.98) will be credited to the customer auto loan account in accordance with the guidelines and requirement spelled out within the service contractI have reviewed the complaint, the customer's transaction file, spoke with the employee involvedand listened to the voicemail.This was the result or my due diligence with regards to this complaint.• Service contract paperwork from 06/02/was properly exccuted• Cancellation request was mailed to the customer for the customers signature so we may cancel coverage• $cancellation proceeds will be credited within to days of cancellation form being returned• Cancellation proceeds will be forwarded to the lienholder ear marked for the customers auto account• Customer signed Service contract under the acknowledgement section listed here
As a goodwill gesture we would like to offer Mr [redacted] a $store creditThis credit is good for partsand or service, and is only offered after Mr [redacted] s acceptance and only to put this issue to rest
Mrs [redacted] did come in on 12/28/and we did look at her vehicle at no charge We verified all the coding was correct and that the issue is with the comfort control module, also known as jmoduleThis is the computer in the car that operates the body control systemsI.Edoor lock system , door switch commands (window, fuel and trunk switches) The computer is having an internal failure and would need to be replaced to repair the issue As a courtesy we also replaced here locking lugs with stock lug nuts at no charge
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.The business installed the right rear caliper and told me the problem still existsThe business suggest future diagnose starting dollarsI reject this recommendation because once the caliper is replaced, there should not be the warning light of electric parking brake fault.The truth is, the business did not do a "electric retract" of the caliper to clear the codeAnd the business claimed that the caliper does not respond to the central computer of my carI write this very clearly in my previous reportThe business didn't say yes and didn't say no.Ask the business, did you tell me that my caliper does not respond to my central computerAsk the business, did you do electric retract of my brand new caliperAsk the business, did you know you need to do electric retract once you install a new electric related caliper? If yes, why you didn't do it, or you DID NOT WANT TO DO IT.So far the business did not respond to my questions Regards, [redacted] ***
Customer did purchased a vehicle at our dealership on 06/02/The customer also purchased an optional year 100,mile vehicle service contract for $A any service contract cancellation within days of purchase is 100% refund, after days cancellation proceeds are prorated based on the lesser of days or miles less a $cancellation fee is spelled out on the contract.The cancellation process as well as the cancellation calculations are spelled out clearly in the service contract that was read and signed by the customerWe service to make every customers experience an excellent oneHowever I do not require our employees lo he subjected to verbal attacks, Threats, and Foul languageThe employee that disconnected the call with the customer had warned the client that if the client' use of foul language didn't stop that the call would be disconnectedThe client clearly did not heed the warning and was disconnected after the continued use of profanityThe customer called back and left my employee a voicemail full of profanity, screaming and threatening to contact the Revdex.com as a consequence I personally listened to the message left for my employee by this customer, I don't ever expect one of my employees to feel like they need to communicate with someone who treats them in this mannerI have the voicemail saved and if the client consents to the Revdex.com Serving Delaware Iwould be happy to forward it for your reviewThe cancellation form was mailed to the customer per customer's request, once the customer signs the cancellation form and is returned to Smith VolkswagenLtd.the proceeds ($2,654.98) will be credited to the customer auto loan account in accordance with the guidelines and requirement spelled out within the service contractI have reviewed the complaint, the customer's transaction file, spoke with the employee involvedand listened to the voicemail.This was the result or my due diligence with regards to this complaint.• Service contract paperwork from 06/02/was properly exccuted• Cancellation request was mailed to the customer for the customers signature so we may cancel coverage• $cancellation proceeds will be credited within to days of cancellation form being returned• Cancellation proceeds will be forwarded to the lienholder ear marked for the customers auto account• Customer signed Service contract under the acknowledgement section listed here
As a goodwill gesture we would like to offer Mr [redacted] a $store creditThis credit is good for partsand or service, and is only offered after Mr [redacted] s acceptance and only to put this issue to rest
Mrs [redacted] did come in on 12/28/and we did look at her vehicle at no charge We verified all the coding was correct and that the issue is with the comfort control module, also known as jmoduleThis is the computer in the car that operates the body control systemsI.Edoor lock system , door switch commands (window, fuel and trunk switches) The computer is having an internal failure and would need to be replaced to repair the issue As a courtesy we also replaced here locking lugs with stock lug nuts at no charge