Smith Pools Reviews (%countItem)
Smith Pools Rating
Address: 37824 Sky Ridge Cir, Dade City, Florida, United States, 33525-0836
Phone: |
Show more...
|
Web: |
www.insigniapools.com
|
Add contact information for Smith Pools
Add new contacts
ADVERTISEMENT
Received poor service (I.e Pool Dirty), mentioned it to the supervisor and his solution was to end service instead of addressing problem
Paying almost $100 a month for service at a VACANT house. I feel that the Tech/Supervisor are taking advantage of a sitution where they are NOT performing a service due to the perception that no one sees that.
I seek COMPLIMENTARY Service for the next TWO MONTHS since I have already paid for Service NOT received.
The client has mentioned that they have been unsatisfied with services rendered. We have advised that we will provide a credit for the previous month's service due to their dissatisfaction.
Based on the clients note apparently they now want 2 months of free service to resolve their concerns.
Our offer to credit 1 month is fair, but to resolve this concern, I have instructed our office to reimburse the client 1 additional month.
Moving forward, We will no longer be sending a technician to the residence so the client can choose a company that will meet their expectations.
(The consumer indicated he/she ACCEPTED the response from the business.)
Yes I consider this resolved.