Smith Grounds Management

This is in response to the complaint ID#: [redacted]. Apparently, there is some confusion for this patient in regard to her dental appliance. The patient, [redacted] was informed prior to treatment that the occlusal guard that I make is an upgrade with a more expensive laboratory bill. The patient...

agreed to the treatment and the fee and the treatment was rendered successfully without complaint. I have spoken to Metropolitan Life representative and they informed me that I was well in my rights to charge her the upgrade. Sincerely [redacted]