Smith Day Care Learning Center, Inc.

Dear *** ***Our records indicate that your concern has been resolved by our office. Should you have any questions, please let us know. Promoting Health and Fitness, Hour Fitness Corporate Office

Dear *** ***Our records indicate that your concern has been resolved by our officeShould you have any questions, please let us know. Promoting Health and Fitness,Hour Fitness Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** I appreciate them restoring my membershipI consider this resolved
Regards,
*** ***

Dear Mr***Our records indicate that a Member Care Specialist has contacted you in follow up to the comments you provided to the Revdex.com, and they have resolved your concern.Should you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate
Office

Dear *** ***
Unfortunately, we are unable to reach you in follow up to the feedback you provided to the Revdex.comAt your earliest convenience, please contact us by calling the phone number provided in the voice mails left for you by the local General Manager
We look
forward to speaking with you soon
Promoting Health and Fitness,
Hour Fitness Corporate

Dear *** ***
We have reviewed your additional comments filed with the Revdex.com regarding your 24 Hour Fitness membership
Pursuant to your membership agreement with Hour Fitness, your membership is eligible for an annual renewal increase after the first 12- month renewal term immediately following the initial prepaid termPlease note that this increase was not a decision which we took lightlyHowever, it was an important and necessary step to ensure we provide all of our members with a clean, friendly, well-maintained club experience.
We are unable to comply with your request to reduce your annual renewalHowever, we do believe that even with the increase, you are still getting a great value at a highly competitive rate.
We thank you for being a member and wish you continued success with your future fitness goals
Promoting Health and Fitness, Hour Fitness Corporate Office

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I attempted to contact their corporate office (using the # they contacted me from), but was not given a name or extension I left a message, but did not hear back.Regards,*** ***

Dear *** ***
Our records indicate that your concern has been resolved by the local District Manager. Should you have any further questions,
please let us know.
We thank you for being a member and wish you continued success with your future
fitness goals
Promoting
Health and Fitness,
Hour Fitness Corporate Office

Revdex.com:I have reviewed the response made by the business in reference to complaint
ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I spoke with *** from Hour Fitness last week (on Febor Feb3) and explained to her that, when we signed the contract, we were told that our annual renewal fees would not increase Further, I pointed her to the resolutions posted on the Revdex.com website where the company had been reducing the increased fees for other members who were also told, when they signed the contract, that their annual fees would never increase She was going to research how similar complaints have been resolved and get back to me I still have not heard from her nor have I received any offer of resolution to my complaint.Regards,*** ***

Dear *** ***Our records indicate that your concern has been addressed by our office. Should you have any further questions, please let us knowWe thank you for being a member and wish you continued success with your future fitness goals.Promoting Health and Fitness, Hour Fitness
Corporate Office

Dear *** ***
We have ordered a copy of your prior membership agreement #*** purchased in from our offsite records facilityWe expect to receive it in the next 3-5 business daysWe will forward a copy once received.
As previously mentioned, any prior membership you may have had is no longer valid as the most recent agreement purchased supersedes any prior agreement. Our records indicate that this agreement #*** cancelled due to non-payment of your annual duesAs a customer service, Hour Fitness allowed you to rejoin at your previous annual dues rate as a one time customer service gestureAs such, agreement # *** was purchased by you on 8/19/and you accepted the terms of this new agreement. Per your new membership agreement , your membership is eligible for an annual dues increase after the initial prepaid term.
We hope this brings some clarification to you regarding the terms of your purchase with Hour FitnessWe will follow up shortly with the requested agreement copy
Thank you for your patience,Hour Fitness Corporate

Dear Ms***,Our records indicate that a Member Care Specialist has contacted you in follow up to the comments you provided to the Revdex.com, and they have resolved your concern.Should you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate
Office

Dear *** ***
Our records indicate that the local Club Manager has contacted you in follow up to your concernShould you have any questions, please let us know
Promoting Health and Fitness,
Hour Fitness Corporate

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Simply....I was lied to Now, a multi billion dollar company refuses to honor their word I have also not received any type of communication regarding the upgrades at my local gym This information alone does not satisfy my complaint.Regards,*** ***

Dear *** ***Our records indicate that your concern has been addressed by our officeIf you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate

Dear *** ***
Our records indicate that your concern has been resolved by our officeShould you have any questions, please let us know
Yours in Fitness,
Hour Fitness Corporate

Dear *** ***Our records indicate that a Member Care Specialist has contacted you in follow up to the additional comments you provided to the RevDex.com and addressed your feedback regarding your monthly membership dues
Should you have any questions, please let us know
Promoting Health and Fitness, Hour Fitness Corporate Office

Dear *** ***
Our records indicate that your concern has been resolved by our office.
Should you have any questions, please let us know
Promoting Health and Fitness,
Hour Fitness Corporate

Dear *** ***Unfortunately we are unable to reach you by phone to discuss this matter. At your earliest convenience, please contact us by calling the phone number provided in the voice-mails left for you by the local District Manager.We look forward to speaking with
you soon.Promoting Health and Fitness, Hour Fitness Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference
to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The Hour representative who called me today informed me that their records indicate that in my account was closed for non-payment Further, they've indicated, after days I called to reinstate my account paying $up front, then $per month thereafter It is my position that my account was never late or closed I had direct deduction from my checking account every month for many yearsNever did I change my account or have insufficient funds to cover the $monthly fee The statement given by Hour fitness is completely false May it be noted, when I originally called to question why I was given a rate increase despite a contract stating that my $rate would never change, I was given a completely different response At that time I was told that when I changed from a monthly payment to an annual payment that this was considered a new contract Please be advised that the reason I changed from monthly to annual was at Hour request They called me and told me that I would be given months free if I made this payment change They assure me that there would be no other changes if I agreed to this change I have heard from many Hour Fitness members that they too have suddenly had billing increases despite contracts which indicate a non-changing monthly rate The website Yelp has hundreds of entries from members complaining of the same thing Hour Fitness is committing fraud and should not be allowed to get away with it They surly do not deserve an "A" rating from the Revdex.com