Smith Brothers Mobile Homes

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Fwd: Customer Concern ID [redacted] message [redacted] Responding to Triumph EnergyTheir response letter is the same response the day I stopped by thier offices [redacted] began spewing all the quality checksand premium quality products and controls they employ, I barely got a word into the converstation.Lets looks at the facts1) Car only had 18,miles on it (VW)2) Car was refilled on 9/@ 5:AM with gallons of fuel, car only holds gallons3) On Sept 12th car was driven extensively as we went to S IN4) My wife on returning home from work on Tues mention it seemed sluggish5) I took car for drive and it did seem to be sluggish and mis-firing.6) On Wed I took car to [redacted] foriegn car service (recomended by mechanic as he does not have equipment and testors for VW)7) Technician put test equipment on an code for injector malfunction indicated problemHe spent some time with car and felt the injector might be malfunctioning but the car seemed to be running ok.8) on way home from Delhi to Harrison car began to shutter and motor quitUpon trying to start car it gave off excessive unburnt gasoline odor and refused to start.9) Car towed to [redacted] foreign car service10) days later when they had taken the head off engine the technician called to let me know good news all injectors are good just need extensive cleaning bad news: poor gas with either water and or other impurities have fould cylinder completely and a second substantiallyjectors and head need to be thouroughly dekunked.11) when I asked him how he knew it was poor gass issues he stated " we see this issue 1-per month and the results to the engine are typically the same he found in ours.I believe the only expert as to what happened to the car is the technician who inspected and repaired the car.He would be the independent voiceI have never used [redacted] before but was impressed with their professionalism and thouroghness.Triumph is only telling everyone how great they are, the mechanic did the analysis and has stated the problem.Maybe BB she talk to themThe solution might be for BOTH parties to split the bill and move on[redacted] Regards, Rich Torbeck

***Not sure what you are asking, triumph has not produced anything that shows there wasn't any problems with their gasI supplied a detailed report from the repair service and they identified the bad gas which was not their original prognosis 'Triumph response was"We stand by our original response."Thank you,*** *** This is why I turned to Revdex.com to get this bully to accept some or all the problems from using thier product

We stand by our original response.Thank you,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Fwd: Customer Concern ID [redacted]1 message[redacted]
[redacted]Responding to Triumph EnergyTheir response letter is the same response the day I stopped by thier offices. [redacted] began spewing all the quality checksand premium quality products and controls they employ, I barely got a word into the converstation.Lets looks at the facts1) Car only had 18,000 miles on it (2014 VW)2) Car was refilled on 9/13 @ 5:37 AM with 10 gallons of fuel, car only holds 12 gallons. 3) On Sept 12th car was driven extensively as we went to S IN4) My wife on returning home from work on Tues mention it seemed sluggish5) I took car for drive and it did seem to be sluggish and mis-firing.6) On Wed I took car to [redacted] foriegn car service (recomended by mechanic as he does not have equipment and testors for VW)7) Technician put test equipment on an code for injector malfunction indicated problem. He spent some time with car and felt the injector might be malfunctioning but the car seemed to be running ok.8) on way home from Delhi to Harrison car began to shutter and motor quit. Upon trying to start car it gave off excessive unburnt gasoline odor and refused to start.9) Car towed to [redacted] foreign car service10) 2 days later when they had taken the head off engine the technician called to let me know      good news all injectors are good just need extensive cleaning      bad news: poor gas with either water and or other impurities have fould 1 cylinder completely and a second substantially. jectors and head need to be thouroughly dekunked.11) when I asked him how he knew it was poor gass issues he stated " we see this issue 1-2 per month and the results to the engine are typically the same he found in ours.I believe the only expert as to what happened to the car is the technician who inspected and repaired the car.He would be the independent voice. I have never used [redacted] before but was impressed with their professionalism and thouroghness.Triumph is only telling everyone how great they are, the mechanic did the analysis and has stated the problem.Maybe BB she talk to themThe solution might be for BOTH parties to split the bill and move on.[redacted]  
Regards,
Rich Torbeck

Monday  October  24,  2016         [redacted]  [redacted]  [redacted]   
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[redacted]      Regarding:    Customer  Concern  ID  #  [redacted]  (Received  10/18/16)         [redacted]  [redacted]  [redacted]      In  regards  to  the  above  referenced  Customer  Concern  filed  by  [redacted]  [redacted],  we  are   writing  to  detail  our  response  as  of  10/24/16  to  the  issue:     • [redacted]  [redacted]  made  us  aware  of  the  situation  at  our  Sunoco  location  on   Sunset  Avenue  in  Harrison,  Ohio  when  he  stopped  by  our  office  to  speak   about  the  concern.    I  met  with  him  and  listened  to  his  concerns  (as  noted  in   your  attached  statement)  and  informed  him  we  were  going  to  take  the   following  actions:   Review  our  electronic  tank  monitoring  program  records  (Veeder  Root)  to  discern  if  the  electronic  monitoring  device  had  detected  any   problems.       Manually  have  a  member  of  our  facilities  management  group  perform a  “paste”  test  in  the  physical  product  tank  to  determine  if  there  were   any issues      Speak  with  local  store  management  to  determine  if  there  were  any other  customer  issues  on  the  date  of  [redacted]  [redacted]  issue.    The  reason   for  this  is  typically,  when  we  do  have  an  issue  at  a  location,  we  will   experience  it  with  multiple  customers  in  a  very  short  period  of  time.      We  communicated  to  [redacted]  [redacted]  that  someone  would  let  him  know  the  results  of  the  above  steps,  and,  if  we  did  find  any  issues  in  the   above  inspections  we  would  be  sure  to  take   care  of  whatever  was   necessary  to  ensure  his  car  would  be  running  again.     After  our  investigation  was  complete,  [redacted]  [redacted]  (Facilities  Management   Director)  found  no  issues  with  any  of  the  tests  we  completed.    We  had  no  other   customer  complaints  or  issues  as  well.    [redacted]  [redacted]  then  took  the  following   steps:      • Contacted  [redacted]  [redacted]  to  updated  him  on  the  results  of  all  of  the  tests.      • [redacted]  [redacted]  then  repeated  the  details  of  his  issues  again  with  Mike   Martinelli.      • [redacted]  [redacted]  relayed  the results  of  all  of  the  investigation  as  noted  above   and  concluded  that  there  was  no                 evidence  of  water  found  in the  fuel  and,   therefore,  we  were  not  responsible  for  the  issues  his  car  was                   experiencing.        • [redacted]  [redacted]  explained  how  a  car  generally  reacts  when  there  is  water  in   the  fuel,  based  on  our  prior           experience.      • [redacted]  [redacted]  responded  with,  “OK”  and  hung  the  phone  up.          Based  on  the  above  scenario  of  events,  we  feel     as  if  we  responded  the  claim  as  best   as  possible  and  in  a  timely  manner.    While  we  understand  that  this  is  not the  result   that  [redacted]  [redacted]  was  hoping  for,  we  hope  he  appreciates  we  did  follow  our  due   diligence  and  steps to  try  and  resolve  the  issues.          Regards,         [redacted]  **  [redacted]      cc:    [redacted]  [redacted]   [redacted]  [redacted]   [redacted]  [redacted]  [redacted]   [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]