We dropped my daughters car of because of leaking coolant, The owner inspected the vehicle and said it would require a water pumpHe quoted us a price of $700, which I said WOW, He stated that would include everything, water pump, timing chain, thermostat, oil and filter, coolant and laborA couple days later the mechanic called and said they would need $more to do the same jobHe wanted to install a timing chain kitI explained that I already was told that the timing chain would be replacedHe also complained that the thermostat would take way more than the quoteI once again explained that it was in the original quoteHe stated that the owner priced out the wrong engineI explained that I was quoted a price for a complete job and didn't expect to pay for their mistakeI was lead to believe it would be taken care ofAfter picking the car up days later, we were pleased to find it came as quoted and left a tip and went homeWe had trust in them doing what was right and paid cashThe next day after hearing noise in the engine that wasn't there before, my daughter looked at the invoice, The garage did not do half the work that we expected them to do as quotedThey replaced the water pump onlyNo timing chain or thermostat as quotedWhen I approached the owner, he stated that he did not have the car to get accurate info for partsTHE CAR SAT IN HIS GARAGE! He stated that if I went and bought the parts he would put them inI already paid for the parts in the quoteI understand paying for something additional outside of a quoteThe mechanic said a quote is just an estimate, they never know until they do the workI expect to get at least what I was quoted forNow we will find a real garage who stands behind their word and workI had the car fixed afterwards only to find the primary timing chain tensioner was ruined during BSL AUTO SERVICES repair
We dropped my daughters car of because of leaking coolant, The owner inspected the vehicle and said it would require a water pumpHe quoted us a price of $700, which I said WOW, He stated that would include everything, water pump, timing chain, thermostat, oil and filter, coolant and laborA couple days later the mechanic called and said they would need $more to do the same jobHe wanted to install a timing chain kitI explained that I already was told that the timing chain would be replacedHe also complained that the thermostat would take way more than the quoteI once again explained that it was in the original quoteHe stated that the owner priced out the wrong engineI explained that I was quoted a price for a complete job and didn't expect to pay for their mistakeI was lead to believe it would be taken care ofAfter picking the car up days later, we were pleased to find it came as quoted and left a tip and went homeWe had trust in them doing what was right and paid cashThe next day after hearing noise in the engine that wasn't there before, my daughter looked at the invoice, The garage did not do half the work that we expected them to do as quotedThey replaced the water pump onlyNo timing chain or thermostat as quotedWhen I approached the owner, he stated that he did not have the car to get accurate info for partsTHE CAR SAT IN HIS GARAGE! He stated that if I went and bought the parts he would put them inI already paid for the parts in the quoteI understand paying for something additional outside of a quoteThe mechanic said a quote is just an estimate, they never know until they do the workI expect to get at least what I was quoted forNow we will find a real garage who stands behind their word and workI had the car fixed afterwards only to find the primary timing chain tensioner was ruined during BSL AUTO SERVICES repair