Smilebox Inc

November 11, 2015Re: Case # [redacted] This letter is intended as a response to the complaint filed by [redacted] on January 21, 2015.We checked our system and found that [redacted] signed up for our 7-day free trial, which continued onto an automatically renewing subscription since her subscription was not cancelled within daysHer account is under: [redacted] @centurylink.netShe subscribed to Smilebox and was billed $on July 7, for her annual subscriptionWe refunded the amount that she was billed to her Mastercard credit card ending in on October 31, Her subscription has been canceled and she will not be billed again.We hope this will resolve this complaint.Sincerely, Steven A***Customer Support Team Smilebox, Inc

October 30, Case # [redacted] This letter is intended as a response to the complaint filed by [redacted] on October 28th We checked our system and found that [redacted] signed up for our 7-day free trial, which continued on to an annual subscription, as we do not offer a monthly subscription optionHer account is under: [redacted] She subscribed to Smilebox and was billed $on 9/30/2015, for an annual subscription No renewal was processed in September/October as the bank did not authorized the transaction Due to the bank refusal, her Smilebox premium account was closed on 10/14/ We hope this will resolve this complaint Sincerely, Tania M [redacted] Customer Support Smilebox, Inc

Case # [redacted] This letter is intended as a response to the complaint filed by [redacted] on April 30th We checked our system and found that [redacted] signed up for our 7-day free trial on March 2nd 2015, which continued on to an annual subscription, as we do not offer a monthly subscription optionHis account is under: [redacted] @gmail.com He subscribed to Smilebox and was billed $on March 10th, for an annual subscriptionBefore signing up, customers are shown the following screen [attached], which outlines our $price, billed annually Regarding the service, our RSVP system is set up so that whenever a recipient comments on a creation, they will receive a notification when another recipient comments after themAt this time, there is no way to turn off this automatic featureWe are also unable to guarantee that 100% of recipients receive a creation due to external mail services outside our controlBecause [redacted] is unhappy with his experience, we have refunded the full amount billed to his Visa credit card ending in [redacted] on May 6, His subscription has been cancelled and he will not be billed again We hope this will resolve this complaint Sincerely, [redacted] Customer Support Team Lead Smilebox, Inc

July 27, Case [redacted] This letter is intended as a response to the complaint filed by [redacted] on February 2nd We checked our system and found that [redacted] signed up for our 7-day free trial, which continued on to an annual subscription, as we do not offer a monthly subscription optionHis account is under: Unfortunately, we were unable to find an account under the email address provided **Please share with us: [redacted] 1) Name on the credit card 2) Last digits only of the credit card charged 3) Date and amount of the last charge 4) The billing address entered 5) PayPal users: please provide the transaction ID or billing agreement ID Thank you for your cooperation Sincerely, Tania M [redacted] Customer Support Smilebox, Inc

Case # [redacted] This letter is intended as a response to the complaint filed by [redacted] on June 4th We checked our system and found that Lori signed up for our 7-day free trial (credit card required), which continued on to an annual subscription, as we no longer offer a monthly subscription optionHer account is under: [redacted] She subscribed to Smilebox and was billed $on May 8, for an annual subscriptionThe first refund request we received was dated May 31st, which is days after the billing dateWe see that her account was active and used past the May 8th dateBefore signing up, customers are shown the following screen [attached], which outlines our $annual price (equivalent to $3.99/mo, billed annually)Customers must also check that they agree to the Club Smilebox Terms of Service that outline our upfront, automatic billing policy and no-refund policyHer subscription has been scheduled to cancel before renewal and she will not be billed againWe hope this will resolve this complaint Sincerely, Samantha T***Customer Support Team Lead Smilebox, Inc

Case # [redacted] NAME [redacted] This letter is intended as a response to the complaint filed by [redacted] on July 1st We checked our system and found that [redacted] had an annual subscription to Smilebox Her account is under: [redacted] @aol.com She was billed $on June 7, for the renewal of her annual subscription She was refunded the amount billed on June 7th, to her [redacted] account The other billing to her [redacted] account was more than days old and could not be refunded This is due to [redacted] refund policy Her subscription has been cancelled and she will not be billed again We hope this will resolve this complaint Sincerely, Samantha T [redacted] Customer Support Team Lead Smilebox, Inc

January 14, Case # [redacted] This letter is intended as a response to the complaint filed by [redacted] on January 7th We checked our system and found that [redacted] signed up for our 7-day free trial, which continued on to an annual subscription, as we do not offer a monthly subscription optionHer account is under: [redacted] She subscribed to Smilebox and was billed $on January 2, for an annual subscriptionWe refunded the amount billed to her VISA credit card ending in [redacted] on January 14, Her subscription has been cancelled and she will not be billed again We hope this will resolve this complaint Sincerely, Samantha T [redacted] Customer Support Team Lead Smilebox, Inc

June 5, Case # [redacted] This letter is intended as a response to the complaint filed by [redacted] on June 5th, We checked our system and found that Jamie Anderson signed up for our 7-day free trial, which continued on to an annual subscription, as we do not offer a monthly subscription optionHis account is under: [redacted] @comcast.net He subscribed to Smilebox and was billed $on 6/3/15, for an annual subscriptionWe refunded the amount billed to his VISA credit card ending in [redacted] on 06/05/His subscription has been cancelled and he will not be billed again We hope this will resolve this complaint Sincerely, Tania M [redacted] Customer Support Smilebox, Inc

Complaint: [redacted] I am rejecting this response because: I have been a Smilebox subscriber for years, and all my work is connected to your software programI want you to fix the connectivity problem that I have been requesting you to do for monthsYou make it sound like I used my free trial and forgot to cancelOnce again your customer service is of the lowest quality.Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***

Case # [redacted] This letter is intended as a response to the complaint filed by [redacted] on April 6th We checked our system and found that [redacted] signed up for our 7-day free trial, which continued on to an annual subscription because her account was not cancelled before the end of the trial period [redacted] @hotmail.com She subscribed to Smilebox and was billed $USD on April 4th for an annual subscriptionAfter contacting us, we refunded the full amount billed to her Visa card ending in [redacted] on April 9th Her subscription has been cancelled and she will not be billed againWe hope this will resolve this complaint Sincerely, [redacted] Customer Support Team Lead Smilebox, Inc

Case # [redacted] ***This letter is intended as a response to the complaint filed by [redacted] on June 12th We checked our system and found that [redacted] signed up for an annual subscription, which continued with renewal because we did not receive a cancellation requestHer account is under: [redacted] @yahoo.comShe subscribed to Smilebox and was billed $on June 14, for an annual subscriptionWe already refunded the amount billed to her VISA credit card ending in [redacted] on June 18, Her subscription has been cancelled and she will not be billed againWe hope this will resolve this complaintSincerely, Samantha T***Customer Support Team Lead Smilebox, Inc

November 16, Case # [redacted] This letter is intended as a response to the complaint filed by [redacted] 11/02/We checked our system and found that [redacted] signed up for our 7-day free trial, which continued to an annual subscription, as we do not offer a monthly subscription optionHer account is under: [redacted] She subscribed to Smilebox and was billed $on 10/14/2016, for a monthly subscriptionWe refunded the amount billed to her Visa credit card ending in on 11/14/Her subscription has been cancelled and she will not be billed again We hope this will resolve this complaint Sincerely, [redacted] Customer Support Smilebox, Inc

Case # [redacted] This letter is intended as a response to the complaint filed by [redacted] on June 22nd We checked our system and found that [redacted] signed up for our 7-day free trial (providing her credit card information), which continued on to an annual subscription, as we no longer offer a monthly subscription optionHer paid account is under: [redacted] @msn.com This is not a fraudulent chargeShe subscribed to Smilebox and was billed $on June 11, for an annual subscriptionThe first request we received was dated June 22nd, which is days outside of the trial periodBefore signing up, customers are shown the following screen [attached], which outlines our $annual price (equivalent to $3.99/mo, billed annually)Customers must also agree to the Club Smilebox Terms of Service, which outline our upfront, automatic billing policyHer subscription has been scheduled to cancel before renewal and she will not be billed again We hope this will resolve this complaint Sincerely, Samantha T***Customer Support Team Lead Smilebox, Inc

Case # [redacted] ***This letter is intended as a response to the complaint filed by [redacted] on May 13th We checked our system and found that [redacted] signed up for our 7-day free trial on April 26th 2015, which continued on to an annual subscription, as we no longer offer a monthly subscription optionHer account is under: [redacted] @gmail.comShe subscribed to Smilebox and was billed $on April 4th, for an annual subscriptionBefore signing up, customers are shown the following screen [attached], which outlines our $annual price (equivalent to $3.99/month, billed annually) Customers must also check that they agree to the Club Smilebox Terms of Service that outline our upfront, automatic billing policyHer subscription has been scheduled to cancel before renewal and she will not be billed again We hope this will resolve this complaint Sincerely, [redacted] Customer Support Team Lead Smilebox, Inc

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me They treated the complaint as if I was complaining about an unauthorized renewal when I was complaining about the service not functioning and not getting a satisfactory response from customer serviceHowever, I will accept cancellation of the service and refund of my money since they are apparently unable to repair the problem Sincerely, [redacted]

This letter is intended as a response to the complaint filed by [redacted] on September We checked our system and found that [redacted] signed up for our 7-day free trial, which continued on to an annual subscription, as we do not offer a monthly subscription optionHis account is under: [redacted] @yahoo.com He subscribed to Smilebox and was billed $on 8/28/2016, for an annual subscriptionWe refunded the amount billed to his Visa credit card ending in [redacted] on 9/18/His subscription has been cancelled and he will not be billed again We hope this will resolve this complaint Sincerely, [redacted] Customer Support Smilebox, Inc

April 27, Case # [redacted] This letter is intended as a response to the complaint filed by [redacted] on 3/22/We checked our system and found that she signed up for our 7-day free trial, which continued on to an annual subscription, as we do not offer a monthly subscription optionHer account is under: [redacted] @comcast.net She subscribed to Smilebox and was billed $on 3/20/for an annual subscriptionWe refunded the amount billed to her Discover card ending in account on 4/27/Her subscription has been cancelled and she will not be billed again We hope this will resolve this complaint Sincerely, Tania M [redacted] Customer Support Team Smilebox, Inc

Case # [redacted] This letter is intended as a response to the complaint filed by [redacted] on June 3rd We checked our system and found that [redacted] signed up for our 7-day free trial (credit card required), which continued on to an annual subscription because the account was not cancelled before the end of the trial periodHer account is under:***@hotmail.com She subscribed to Smilebox and was billed $on May 29, for an annual subscriptionBefore signing up, customers are shown the following screen [attached], which outlines our $annual price (equivalent to $3.99/mo, billed annually)Customers must also check that they agree to the Club Smilebox Terms of Service that outline our upfront, automatic billing policyHer subscription has been scheduled to cancel before renewal and she will not be billed againWe hope this will resolve this complaint Sincerely, Samantha T***Customer Support Team Lead Smilebox, Inc

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I sent the the email with the information requested and my daughter had already sent them an email from her email which is the account email Sincerely, [redacted] ***