SMGI - Sales & Marketing Group

Ms [redacted] originally contacted the SMGI employee named in this complaint, Ken T [redacted] (part of SMGI’s [redacted] Sales Team), in September, to gather information regarding transferring her [redacted] service At the time of initial contact in September, Ms [redacted] was only requesting a price quote and choose not to place an order for serviceMs [redacted] called MrT [redacted] back on October 12, to place her transfer orderThe $promotion Ms [redacted] felt entitled to was a [redacted] promotion that expired on September 30, for customers ordering new or transferring existing service to the specific property Ms [redacted] was moving toBeing that Ms [redacted] ordered service after the promotion end date, the promotion was not fulfilled by [redacted] as her order didn’t qualifyIn order to satisfy Ms***, SMGI is issuing a check to her for $Ken T [redacted] contacted Ms [redacted] on 12/20/notifying her of this decision and she was satisfied

---------- Forwarded message ---------- sans-serif;">From: Revdex.com of Metro Washington DCDate: Thu, Aug 6, at 12:PMSubject: Fwd: Revdex.com Complaint ID [redacted] To: [redacted] < [redacted] @myRevdex.com.org>---------- Forwarded message ----------From: Ileana L***-H.RDept< [redacted] @salesandmarketinggroup.com>Date: Wed, Aug 5, at 1:PMSubject: Revdex.com Complaint ID [redacted] To: [email protected] To whom it may concern, We are sincerely sorry about the experience [redacted] had with our company We have removed his information from our recruiting database and we will not contact him again Thank you for the opportunity to respond to this complaint Ileana L [redacted] H.RDepartment Recruiting Manager SMGi ###-###-#### Ext# [redacted] @salesandmarketinggroup.com http://www.salesandmarketinggroup.com