Smethport Specialty Co

To Whom It May Concern, We apologize for any confusion and we always want people to be completely satisfied with our products. Smethport was purchased by Patch Products about 7 years ago, which is why you were unable to reach them. Patch would be happy to replace your Pocket Chart. Please email...

us at[redacted] with your mailing information and we will send you a new calendar. Sincerely, [redacted]Consumer Relations

Review: I ordered via [redacted], th product Pocket chart Building words model No. 777 On the description of the product, on the website and on the box, it says that it comes with a nylon pocket chart, a pocket pouch sewn and on the picture on the box it shows pressure button and a pocket that is clearly made of nylon. The pocket chart I received it completely different than advertised. It is made entirely of vinyl and plastic. No pouch sewn and no closable pochet with pressure buttons. It is only a clear vinyl pocket that is not closable. It is very misleading. It is IMPOSSIBLE to contact them. I tried the phone number provided on the manual and it says that the number does not exist or is not in service.Desired Settlement: I would like to receive the adverstized pocket chart made of nylon like advertisez on the box and on their website description.

Business

Response:

To Whom It May Concern, We apologize for any confusion and we always want people to be completely satisfied with our products. Smethport was purchased by Patch Products about 7 years ago, which is why you were unable to reach them. Patch would be happy to replace your Pocket Chart. Please email us at[redacted] with your mailing information and we will send you a new calendar. Sincerely, [redacted]Consumer Relations