SMCP North America

Dear [redacted] ***,We apologize for the inconvenienceUnfortunately, the products you ordered in April are no longer availableYour order has been refundedHowever our customer service will contact you directly to gain feedback on ways in which we can improve our customer experience.Thank you again for shopping at [redacted] .Best,Camille

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and I received a phone call from the businessHowever, I have not received my refund yetTherefore, the matter has NOT been completely resolved yetThank you very much!
Sincerely,
*** ***

Dear [redacted],We apologize for the inconvenience. Unfortunately, the products you ordered in April are no longer available. Your order has been refunded. However our customer service will contact you directly to gain feedback on ways in which we can improve our customer experience.Thank...

you again for shopping at [redacted].Best,Camille

Revdex.com:
I got direct contact with Cecelia from SAMP group, and saying they are processing a refund to me. They didn't mention Revdex.com (case ID [redacted]) but I believe this is solved.
Thank you.
[redacted]