SMB industrial Heating & Cooling

Summers GM spoke with the homeowner about the rebate The equipment that they purchased did not qualify for the rebate, but we do understand that there was a misunderstanding about the rebates We are reimbursing the $that they thought was due for the rebate The homeowner was
happy with this resolution and was unaware that more money was being requested by her children

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I...

reviewed appear below.This company has stated to you that they have refunded my payment.  This is not correct.  I have received no check or communication at all from the company.
Regards,
[redacted]

Company states they have refunded the customer's money.