SmartPak Equine, LLC

The delay in processing this customer's refund was largely due to a series of miscommunications between our payment processing provider and [redacted] We did our best to expedite the refund, but I'm disappointed to say that we failed to deliver the exemplary customer service we always strive to provideOnce we had successfully ironed things out with [redacted] and our payment provider, we processed the refund check and upgraded it to next day air delivery, so that the customer received it as quickly as possibleAt SmartPak, we're proud to have been awarded the [redacted] Platinum Circle of Excellence for the seventh year in a row, as we pride ourselves on delivering unbeatable customer service, so please know that this incident is very unusual for us, and something we're taking very seriously and taking steps to ensure we can avoid this type of refund delay in the future Please let me know if you have any questionsThank you very much for your consideration in this matter

The delay in processing this customer's refund was largely due to a series of miscommunications between our payment processing provider and [redacted]. We did our best to expedite the refund, but I'm disappointed to say that we failed to deliver the exemplary customer service we always strive to...

provide. Once we had successfully ironed things out with [redacted] and our payment provider, we processed the refund check and upgraded it to next day air delivery, so that the customer received it as quickly as possible. At SmartPak, we're proud to have been awarded the [redacted] Platinum Circle of Excellence for the seventh year in a row, as we pride ourselves on delivering unbeatable customer service, so please know that this incident is very unusual for us, and something we're taking very seriously and taking steps to ensure we can avoid this type of refund delay in the future.  Please let me know if you have any questions. Thank you very much for your consideration in this matter.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]