Smarthome.com

From: [redacted] <[redacted]>Date: Tue, Dec 23, 2014 at 6:46 AMSubject: Re: You have a new message from the Revdex.comTo: [email protected] have received my refund finally.got a call back from them only after I told them about Revdex.com and taht I had turned them...

into google trusted stores.thanks.

We do regret the experience of this customer.
The shipping label we have on file for this return shows it has not been used and our returns department has not received any shipment from this customer.
However we acknowledge the possibility of an error on our side of the process, and for the...

sake of customer service we have issued the two refunds.
One will be coming via Amazon for the original purchase, and the second directly from us, including all shipping costs.
We regret any negative experience this customer may have had, and we hope that these full refunds will restore the good faith between us.
Thank you, and we hope this will satisfactorily close this complaint.

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

The refund takes 3 to 5 business days. 
After that the funds are released back to your credit card.
However, how long that bank takes to post it to your online account is beyond our control.
After 5 business days have passed, please call your credit card and you will see that they have received the funds from Smarthome.
The time between when we release the funds to them and they post it to your online statement is up to your credit card company. we have no say in that. 
Once that is verified we would greatly appreciate a satisfactory resolution to this matter.
Thank you.