Smarter Health Group, Inc.

Hello,Upon reviewing the technical support ticket created by this customer, it appears we have run through a variety of troubleshooting steps on their system since our initial response, two days after the customer's initial submission dateTherefore, I'm having the support representative escalate
to our Development and QA teams for further researchIn this way, we'd be more than happy to continue troubleshooting their issue. The customer's purchase was placed through a re-seller and was not purchased from Sony Creative Software directlyTherefore, if the customer would like to seek a refund, they are welcome to do so in accordance with that re-seller's return policy. We will continue working with the customer through our support system to troubleshoot their issue. Kind regards,*** ***Supervisor, Customer ServiceSony Creative Softwarehttp://www.sonycreativesoftware.com/

Hello ***,Please provide a screenshot proving the uninstall of the applications from the system (Control Panel -> Programs and Features) and we will then process a credit memo for the purchase. Kind regards,*** ***Supervisor,
Customer ServiceSony Creative
Software

We are still currently working with this customer directly to resolve this issue and come to a conclusion. At this time, we are awaiting their response to an offer for a solution. Please let me know if you have any questions. Kind regards [redacted]Supervisor, Customer SupportSony Creative Softwarewww.sonycreativesoftware.comwww.custcenter.com

Hello,We have worked with this customer directly and the matter appears to be resolved."I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Regards,  [redacted]"Kind regards,[redacted]Supervisor,
Customer ServiceSony Creative
Software8215 Greenway BlvdSuite 400Middleton, Wisconsin 53562
www.sonycreativesoftware.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]This incident has been escalated several times whenever I actually spoke to a Sony Representative. However, the issue has remained. Since originally contacting the Revdex.com about this issue, Sony sent another "solution" but I am unable to respond to it since this incident still does not appear on Sony's website (see attached).I am not interested in email support at this point as it is still unresolved since August 31st 2015, and the promises to "escalate" the issue have been to no avail.
Regards,
[redacted]

[A default letter...

is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]