Smart Choice Payments

slow at set up but great after.
2 years and running.

Though there were some miscommunication while delivering and setting up machines it was eventually resolved and things are running smoothly now. However in switching machines I've been charged double on the fees for months. They have finally stopped one set of fees but have yet to send me a refund for the extra payments. I've been working for months on it and now there appears to be no hurry from them. I'm owed hundreds of dollars in extra fees and really would like it ASAP!!

I was mislead by information of this company as my contract is a month to month basis and I was promised a better monthly rate, but when they didn’t hold their end of the bargain I decided to cancel so I was charged all kind of cancellation fees after I sent in a written cancellation. Even though my account was ‘cancelled’ I’m still receiving more monthly fees and I still owe more money that is not even on the contract. They don’t want to cancel my contract even though I was charged for canceling my contract.

They do auto dialer cold calls with no way to stop except for blocking the number. They used SSN

Harassment over the phone for additional services after requesting no contact.

I receive REPEATED (as in at least weekly) robo-calls from these a__holes, despite my company's number being listed on the National Do Not Call list. o

Worst company to use for a Merchant Account! I continually had issues with the card machine throughout a period of more than 2 years and eventually when I asked the company to fix an additional issue, the only solution they could come up with was to get another merchant number. When I did get another Merchant number the machine would still not work and because I had to run credit cards I went back to my previous company. I had about 7 months to go with the original agreement I signed, so if I did not charge anything for those months I would owe $319.92. The representative on the phone told me I would be responsible for $893.98 to cancel early. They could have offered me to stay with them until the original agreement matured and I would have only paid $319.92. This company in my opinion does not care about the service they provide but only how they can get the most money out of a situation. STEER CLEAR OF THIS COMPANY!!!!

I was called in the summer of 2017 by Smart Choice Payments to offer me key card advertising for my airboat tour business in Florida. I was offered 4 hotels in the Fort Lauderdale, Deerfield and Miami Beach area to advertise in. They took 3 payments in the amount of $695, $497.50 and $495.50. Key cards were supposed to be ready in 120 days. After 180 days of not getting anything I told them after several warnings I wanted to cancel and get my money back. I got the run around many times and never saw the key cards or got the services promised. This company is a rip off and they are scammers. I even have a letter sent to me by someone in the company warning about their scams. I asked for my money back and got one deposit returned for $497.50. They promised to return the rest and shortly after never returned my e-mails or calls so I went to my bank. The bank honored $497.50 because apparently Smart Choice could not prove the charge but they disputed the $695.00 and so now I am out $695.00 by this company. I researched the internet and found others complaining of being scammed just like I have been.

bought an advertisiement from this people back in aug 2017 , until today feb 2018 havent delivered products, we did a charge back and got my money back, this was under velocity llc in oregon, but smat choice payments went and charge my credit cards with out my concent, we are doing another charge back , through credit cards, they never delivered advertisment , we spoke with hotel manager and told us that to get our moeny back as that is an scam, because they are not delaing with them at all. aour next step is the state attorney office. they give you the around and around give you a fake tracking number total scam.

I am a hair dresser which used Smart Choice payments merchant services along with the owner of the shop. The shop owner owns the terminal that was provided to process customer credit card transactions. I recently moved to a different salon and no longer needed their services, so I reached out to them to close the account. They would not close the account unless I sent an email in writing to them of why I was canceling and they asked for a picture of my signature as an attachment on the document. I believe this may be for fraudulent reasons. There are other complaints against them on the Revdex.com stating they forged documents. After they closed the account, without warning, they charged my bank account $1900.00. When I contacted them they stated that it was a cancellation fee. They said they had a signed contract, however I have not ever signed any documents pertaining to the account. I also was well out of any contract period since we used their service for well over 4 years. No paper work was ever presented to myself with any statement regarding a cancellation fee. And I do not own or lease any of the equipment that was provided to the owner of the salon I once worked for. Any equipment fees would be impertinent.

NAPSHQ.COM/GoVelocity.com*** Merchant services took money out of my bank account for cancellation of service without any written notice. We didn't get the saving as promised by the sales representative after receiving my first month’s statement. I switched and was trying to cancel the services with them but written notice was never submitted from our side. Upon calling customer service they transferred us to retention department and they told us there is a cancellation fee and many additional fee and we are in contract. I tried to tell them I was told by the sales representative that if we don't get the saving we can cancel anytime without any obligations if we don't see the savings. I even tried to call the sales representative and he never picked up the phone. Luckily I was able to get hold off the sales rep. when called from different number he told us he no longer works for the company. After not getting anywhere and no response from the sales rep. we tried to understand what it would take to get out of this situation as we are not satisfied and we didn't see any saving by switching to this merchant service. They have withdrawal $3113.98 for one of my account and they are charging $64.98 for inactivity for the other account.
They offered us to meet or beat the rates of our new merchant services. I was considering this as an option, but after realizing they withdrawal the amount for only one account and charging inactivity for the second account. I feel this firm is doing business unethically and have no rights to withdrawal any fees without any written notice.
We have been dealing with them for past 2-3 months and tried to fight with them to get our money back but they are not willing to give in and have don't care attitude. I have mentioned that I will notify Revdex.com and their response was "go ahead do as you wish and we have lawyers on our sides as well".

I purchased advertising through this company back in August and set up 30 day terms for the remainder. At the end of September, they pulled out the balance, which was what we agreed to. The issue is that they pulled out an additional $240 in a separate transaction. When I realized it, I called to speak with my representative. I left numerous messages throughout the day requesting a return phone call, none were returned. I began calling again the next day and after several calls I got a random auto generated email notification that my money had been returned. Still no phone call, no apology, no explanation. 2 weeks later, I open my checking account to the fact that they AGAIN pulled out unauthorized money, this time throwing my account into a negative balance. I again began calling and leaving messages asking for a return call. Finally, around 4:15 pm I sent an email letting them know that I intended to file with the Revdex.com and dispute the charges as fraudulent with my bank. Interestingly, I finally got a call back within minutes. Unfortunately, I was with a client and was unable to speak in depth with them in that moment. I let him know that I would call back in a few minutes. When I called back, he was unavailable. I did receive another auto generated email letting me know that my money was refunded, though it has yet to hit my bank. Again, no phone call with an explanation nor apology. I want to note that the name of the company on my bank statement changed from Smart Choice Payments to *** LLC. Now I'm concerned that the advertising that I bought may not even be real. So I'll be visiting the locations after the first of the year (when the advertising is supposed to be available )to check. This has been a nightmare and I have spent entirely too much time chasing MY MONEY around. I would not recommend this company to friends, business associates or family.

I have been a business owner for more than 20 years. Smart Choice Payments has provided me with the best payment processing to date. The owner Todd M has gone above and beyond to make sure my experience with his company has been stellar. Even when issues have arrived, they were handled quickly.

This company made an unauthorized draft on our bank account in the amount of $893.98, to pay for fees that were waived by the person who sold us the system. Our merchant receipt form has the waiver initial by him. A copy is enclosed or will be mailed to you.

Dates that were told that advertising would start has never been met. I have been given the run around with different excuses. Vice President Brandon W has been given false dates and is always changing the deal

This is a company you do not want to do business with. I never even ran a card after opening an account with them they sent me the wrong equipment said they would send new equipment and call tag never did instead after two months they charged me a 2000.00 cancelation fee even though before I would even sign up I made sure I would not have to pay cancelation fee, I had an email stating this which they said did not exist after I proved that they said equipment not returned even though they never sent call tag to pick it up and they kept the 2000.00 till I could prove that they removed money from my account 4 times and had to return it every time becouse they had no right to take .it took over 6 weeks to get my 2000.00 dollars returned theres more but bottom line avoid this company they will cheat you any way they can