Smart Choice Financial Corporation

I went to the website and was approved for a loanI had to pay a $fee, I didn't like this to muchMy experience with the customer care representative was pleasant and informative

Hello,This e-mail was generated because either yourself or someone used your information to apply for loanUnfortunately, we can not control users entering informationWe have removed your e-mail from our list and are looking into what may have happenedPLease feel free to contact [redacted] is you have any other issues

While it is our intentions to have our call center running at 100% days a year for our customers, we fell short of thatDuring the time of your contact with our customer care hotline our call center was downWe do apologize for any inconvenience this may have caused youWe are happy to inform
you that our call center is now fully operational with agents to assist you with your needsPlease feel free to contact us anytime

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Smart Choice Financial Corporation regarding
complaint ID***
Regards,*** ***

While it is our intentions to have our call center running at 100% days a year for our customers, we fell short of thatDuring the time of your contact with our customer care hotline our call center was
downWe do apologize for any inconvenience this may have caused youWe are happy to inform you that our call center is now fully operational with agents to assist you with your needsPlease feel free to contact us anytime

Hello,This e-mail was generated because either yourself or someone used your information to apply for loanUnfortunately, we can not control users entering informationWe have removed your e-mail from our list and are looking into what may have happenedPlease feel free to contact
*** is you have any other issues

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Smart Choice of Virginia regarding complaint
ID***
Regards,*** ***

Hello,
This e-mail was generated because either yourself or someone used your information to apply for loanUnfortunately, we can not control users entering informationWe have removed your e-mail from our list and are looking into what may have happenedPLease feel free to contact
*** is you have any other issues

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

Hello,This e-mail was generated because either yourself or someone used your information to apply for loan. Unfortunately, we can not control users entering false information. We have removed your e-mail from our list and are looking into what may have happened. PLease feel free to contact...

[redacted] is you have any other issues.

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]

Review: I received an email from the thanking me for a loan that was supposed to have been completed by me. The only problem was the email was address to my previous marriage name ending in [redacted]. I have no used this name in 10 years. I tried to contact them to see what was going on but all I can get is a voice-mail saying my number is recorded and someone will call back. I have been trying for a few days now.Desired Settlement: I have not taken out a loan.I have never heard of the company. Remove my name

Business

Response:

Hello,This e-mail was generated because either yourself or someone used your information to apply for loan. Unfortunately, we can not control users entering false information. We have removed your e-mail from our list and are looking into what may have happened. PLease feel free to contact [redacted] is you have any other issues.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

I had a great experience with Smart Choice. I was able to obtain a small loan the same day.

Review: The Smart Choice Company that advertise on [redacted] refuse to refund the membership fee of $12.99.I paid for the Membership on Saturday, January 31, 2015 on my [redacted] Prepaid Debit Mastercard, in an attempt to receive help in getting a short term loan needed for apartment rent. I requested a refund on Monday, February 2, 2015 because I do not have a fax machine to send them paperwork; retirement awards letter, pension stub, copy of drivers license and utility bill (paying for faxing these items at Office Max will cost me - no guarantee I will get the loan). I was advised by [redacted] that the money will be refunded. On Friday, February 6, 2015 - I was told that my request for a loan was denied - Second Chance. As of this date my money has not been returned. I WAS NEVER TOLD THAT THE MEMBERSHIP FEE WAS NONREFUNDABLE. I paid a loan off with this company before $30.00 and paid a Membership Fee - ($10.00?) - [redacted] when their office was in Petersburg, VA (went out of business). They also received the paperwork the first time.Desired Settlement: I need my money refunded now. I am a Retiree - Disabled having a pending claim with an Attorney.I need this money for essential for medication etc. If I cannot get a loan with them, they have no reason to keep the Membership Fee. I have made numerous calls, sent E-Mail and messages on line at their website - no solution.

Consumer

Response:

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]

At this time, I have not been contacted by Smart Choice of Virginia regarding complaint ID[redacted].

Regards,

I went to the website and was approved for a loan. I had to pay a $12.95 fee, I didn't like this to much. My experience with the customer care representative was pleasant and informative.

Review: Hello! In the middle of January 2015, I was looking for a loan of $1000! I researched and I came across an ad in the financial section on Craigslist and for smartchoiceva.com, so I applied. Originally I was turned down, but I was eligible for Smart Choice "Second Chance Program", but in order to be eligible I had to pay a fee of $12.95 for their membership program. So I paid the fee and was told by a representative on their website chat room that Smart Choice would be the lender once I paid the fee and submitted over additional document, which were my 2 paystubs. So I did that and was told processing would take a couple of business days. To make a long story short, those couple of days ended up being a couple of weeks and I had not heard anything from them so I called them and was told that my loan was declined. I told the representative that I was told once I paid the fee and submitted the supporting documents they would honor the loan. I cannot afford to just give away $12.95 and get nothing in return.Desired Settlement: At this point I just want my $12.95 refunded!

Consumer

Response:

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]

At this time, I have not been contacted by Smart Choice Financial Corporation regarding complaint ID[redacted].

Regards,

Review: I have been trying to reach out to this company for about 3 weeks now. The customer services number is never answered. I would like to speak with someone regarding my issue.Desired Settlement: I would like someone to contact me please.

Business

Response:

While it is our intentions to have our call center running at 100% 365 days a year for our customers, we fell short of that. During the time of your contact with our customer care hotline our call center was down. We do apologize for any inconvenience this may have caused you. We are happy to inform you that our call center is now fully operational with agents to assist you with your needs. Please feel free to contact us anytime.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]

Regards,