I have to say in Years in the business this is the First time we have anyone ask for free tires, but none the less I felt compelled to prove why this is merely somebody wanting something for free In the first picture, I got a Ford Store to print me the build sheet from the factory It clearly states that the factory tires size is LT 275/65R 18E BSW A/S and in the second picture it is a physical picture of the tires we sold on it We take pictures of the cars and keep them in case things like this ever come up So Clearly the statement, "They sold me a truck with tires too small for the size of my truck", is a fabrication at best Thank you, if you have any question or concerns, Feel Free to contact us Missy M***
Initial Business Response / [redacted] (1000, 7, 2016/08/11) */ Smart Chevrolet is very sorry for the miscommunication that took placeWe have refunded the customers the $deposit as they requestedIn addition, the General Manager did provide the customer's husband a written apology as requested There was never the intention of disrespect from the General ManagerWe at Smart Chevrolet sincerely appreciate the opportunity to assist the customer with a vehicleWe strive to please and provide the best customer service possible for the customer's buying experience
The tire description needed for my truck is correct in what the dealer stated The picture they sent you is NOT the tire(s) that were on my truck I sent you a picture of the tire that was taken off my truck by a local tire shop - [redacted] in Rocky Mount, VA They can also validate the picture I sent you is exactly what they removed from the truck Just to completely clarify - their picture is not valid! [redacted] info is[redacted] *** Google reviewsTire shop in Franklin County, VirginiaAddress: [redacted] ***Hours:Open today·8AM–5:30PM [redacted]
As stated in the original response back to the customer: In the first picture, we had a Ford Store to print the build sheet from the factory It clearly states that the factory tires size is LT 275/65R 18E BSW A/S and in the second picture it is a physical picture of the tires we sold on it We take pictures of the cars and keep them in case things like this ever come up In addition, the customer inspected and looked at the vehicle and signed an "As-Is" form, meaning he is buying the vehicle as is We are sorry that he is not happy but he did purchase and sign a as is form and signed a we owe with nothing on it Once again, we are sorry he is now upset with the vehicle but when he left on the lot he was a happy customer
Our attorneys have instructed us to not respond to him anymore, we are currently processing a lawsuit against him and seeking an indictment for bank fraud, We have Written open admissions of the bank fraud like in the this complaint We are more than happy to put you in contact with our attorneys or the district attorney prosecuting the case, if you need to Please let us know if we can be in any further assistance to the Revdex.com Sincerely, Rick S***
I have to say in Years in the business this is the First time we have anyone ask for free tires, but none the less I felt compelled to prove why this is merely somebody wanting something for free In the first picture, I got a Ford Store to print me the build sheet from the factory It clearly states that the factory tires size is LT 275/65R 18E BSW A/S and in the second picture it is a physical picture of the tires we sold on it We take pictures of the cars and keep them in case things like this ever come up So Clearly the statement, "They sold me a truck with tires too small for the size of my truck", is a fabrication at best Thank you, if you have any question or concerns, Feel Free to contact us Missy M***
Initial Business Response / [redacted] (1000, 7, 2016/08/11) */ Smart Chevrolet is very sorry for the miscommunication that took placeWe have refunded the customers the $deposit as they requestedIn addition, the General Manager did provide the customer's husband a written apology as requested There was never the intention of disrespect from the General ManagerWe at Smart Chevrolet sincerely appreciate the opportunity to assist the customer with a vehicleWe strive to please and provide the best customer service possible for the customer's buying experience
The tire description needed for my truck is correct in what the dealer stated The picture they sent you is NOT the tire(s) that were on my truck I sent you a picture of the tire that was taken off my truck by a local tire shop - [redacted] in Rocky Mount, VA They can also validate the picture I sent you is exactly what they removed from the truck Just to completely clarify - their picture is not valid! [redacted] info is[redacted] *** Google reviewsTire shop in Franklin County, VirginiaAddress: [redacted] ***Hours:Open today·8AM–5:30PM [redacted]
As stated in the original response back to the customer: In the first picture, we had a Ford Store to print the build sheet from the factory It clearly states that the factory tires size is LT 275/65R 18E BSW A/S and in the second picture it is a physical picture of the tires we sold on it We take pictures of the cars and keep them in case things like this ever come up In addition, the customer inspected and looked at the vehicle and signed an "As-Is" form, meaning he is buying the vehicle as is We are sorry that he is not happy but he did purchase and sign a as is form and signed a we owe with nothing on it Once again, we are sorry he is now upset with the vehicle but when he left on the lot he was a happy customer
Our attorneys have instructed us to not respond to him anymore, we are currently processing a lawsuit against him and seeking an indictment for bank fraud, We have Written open admissions of the bank fraud like in the this complaint We are more than happy to put you in contact with our attorneys or the district attorney prosecuting the case, if you need to Please let us know if we can be in any further assistance to the Revdex.com Sincerely, Rick S***