Smart AutoCare

I was duped by Endurance into a policy with this company that I have never heard of. I had engine failure 6 months after purchasing my vehicle and this warranty company denied my claim twice , and as the engine continued to fail they breached our contract because of the cost of repair. Initially the 2nd claim was approved until the prices came in and then they denied it. They're using the excuse that I continued to drive it after they denied the claim earlier this year but had they upheld my contract none of this would have happened so I guess they expected for me to just park my car and leave it forever since they wouldn't cover the repair. I have only put 4000 miles on the car in the 16 months ive had it. They have poor business practices and now I have to spend more money suing them because they don't honor their contracts.

Smart Autocare is supposed to reimburse for all my costs related to service repairs but they refuse to pay the sales tax.
On claim number XXXX-XXXX, I had work approved to repair 4 scuffed rims and replace one tire. In the past, smart auto care has paid the dealer directly. This time, they wanted to reimburse me instead of paying the dealer. I complained about this on the basis that I feared they would not pay for all my costs. Representative Amber assured me repeatedly this would not happen and that all my costs would be reimbursed. I called today for reimbursement and I was informed I would not be reimbursed for the sales tax I paid because I am in NY. This is exactly what I was assured would not happen. Not only that, NY specifically states insurers MUST pay any auto-repair related sales tax. The sales tax is in the amount of $73.13 on services of $826.50 for a total of $899.63. I would like smart-auto care to fulfill their obligation and pay ALL of my costs.

Both 877 phone numbers on this listing belong to other corporations. One of them is ours. We receive daily calls from confused senior citizens.
I've tried calling all number listed with no success. Our company has the first 877 number and we receive calls from senior citizens who believe their auto insurance has been canceled but they can't reach the company.

Refund is wrong
On June 4, 2019 I purchased a 2018 Ford Edge Titanium vehicle from Gaithersburg Ford in Gaithersburg, Maryland. At that time I took out an extended warrant as suggested to me by the dealer. I recently got the vehicle refinanced and was told to cancel my warranties, which I have two. I was sent a refund statement from Tammy *** of Gaithersburg Ford showing my refund of $835.12. I contacted a lady in warranty refunds Dept and she informed me to contact Gaithersburg Ford. I asked her how I was being charged with using 53% of my warranty when I only had the vehicle 9 months? She said I was being charged based on the total mileage on vehicle at time of cancellation. I told her the vehicle already had 35,000 miles on it when I purchased the warranty. I actually put 18,000 miles on the vehicle not 53818 miles.

The dealership told me when I took warranty that I had 100,000 miles or 3 yrs whichever came first, exclusive of the 35,000 that was already used by someone else. Autocare is telling me that I'm being charged for the entire mileage.

It also shows on the refund statement that Autocare gets $50.00 processing fees and the dealer gets $276.44 out of the $1665.00 that I'm paying for.

How is the dealer receiving anything from my warranty?
This was not stated in my contract at time of purchase.

When I took my car to be repaired they said my policy was cancelled so I had to pay for repairs out of pocket. Policy actually, not cancelled.
New Years eve 2019 my car had an under-boost problem. I took it in to Tom Bell Cheverolet and was set up with service writer, ***
He reached out to SAC, they told him my policy had been cancelled in 2017, mind you I have not missed a payment.So now I couldn't rent a car for work and had to pay $1872.08 out of pocket. Fast forward about a week after repairs I had made an initial inquiry as to why my policy has been cancelled if I'm still paying it, I was told my policy was actually good...for 40,000 more miles. Sounded like just a bad misunderstanding, so they gave me a place to send hard copies of paperwork and a note explaining what happened, signed to which they denied (Literally a month after repairs, finally denied...) saying, "Authorization is required prior to the commencement of all repairs!"
Well what about when you guys said my policy was cancelled? Now that I'm in contact they are giving my every runaround saying that they have no logs of calls from that dealer or inquiries based on my VIN
I had to really push for them to even contact the service writer that spoke with them. Now he has a voicemail from them and this has still gone nowhere.

CEO *** said, "Smart Autocare is a family. Here, we're all taking care of one another, and that means taking care of the customer too.You'll never have to worry about sudden emergencies again."

refusing to refund me for a part that was replaced on my vehicle when it is a covered part under the contract and for rental due to their error
My dealer replaced a part on my vehicle and when I submitted to warranty they denied me because it wasn't authorized first but it was a covered part and I was told by one of their managers to submit for reimbursement due to it being a covered item under my warranty. They are also refusing to pay for my full 2 weeks of rental due to their error on not returning my dealers phones calls. They falsified records stating my dealer didn't return calls when my dealer was in touch with me every day to let me know what was going on. When I spoke with Jerimah who denied my reimbursement his response was "those parts didn't fix the problem so it doesn't matter we're not paying you back" but in order for my dealer to fix the underlying problem Smart AutoCare made them do all these steps first. The camshaft and crankshaft sensor needed to be replaced either way because that was a code that was coming up on the diagnostic test. Due to them making them do all these steps I was out of my vehicle for 3 weeks.

I keep receiving calls from this company even though I have told them multiple times that I am not interested and to stop calling. I am on the Do Not Call List, so I shouldn't have even received a first call from them.

Regarding the unfair denial of a comprehensive service warranty claim for a vehicle repair.
My initial claim for vehicle VIN # ***AXXXXXXX, for a seized engine (due to the engine COMPLETELY consuming all of the oil, inside of the required service period), was opened on March 25th or 26th, initially denied, reopened, and then dragged on for a month before a second "final" decision was made. The first claim denial was based on falsely assumed information. I believe that the final claim denial based on the fine print (damage caused by lack of fluids or lubricants will not be covered), is unjust because the lack of lubricants was not due to lack of improper maintenance or servicing; but rather the lack of lubricants (which caused the engine issue) was initially caused BY an engine issue which then led to THE engine issue that the claim was opened for.

My claim management agent was *** and when he was not present (repeatedly) there was no directives given to help process my case to any other individuals.

I still have not received a written claim denial and the claim was closed by Autocare on April 26th.

I believe the denial was unfairly founded and the excessive length of time was a hardship for both me and the auto repair shop. These hardships included time, labor, transportation, and storage. The out-of-pocket cost to satisfy the necessary labor and parts was $7509.96, which I paid by credit card (now I have interest on top of the initial charges).

They are not covering my a parking Harness and sensors.
A manager will not return my call and never available to talk. Refusing to talk to me.
In section F. what is not covered
Graphic equalizers, DVD players, VHS players, speakers, visual and other electronic equipment (including game systems), telephones, radar detectors and GPS equipment (unless factory installed), and electronic transmitting/receiving devices.

How do they go from DVD plays TV to considering a Parking sensor a Electronic transmitting device?

Regarding Claim XXXX-XXXX

I have a total loss vehicle
I purchased a vehicle protection plan from auto care paid 3019 dollars just took it for the first time for repair and was informed that it has no coverage because it was declared a total loss vehicle I purchased the coverage on 11/18/2015 they did not inform me that they do not cover this type of vehicle but took my 3019 dollars for coverage I just want to be reimbursed for this they should have told me the vehicle was a total loss prior to the coverage they should of never accepted the contract now I am out the money plus no extended coverage I try calling many times but I keep getting a recording

I cannot reach Customer service! I need a copy of my contract for Auto Care Warrenty. Help !
I need to speak to someone about my warranty contract. I cannot seem to reach them by phone and I get a website error message. It seems they are not a licensed company for my Honda van.

This company is refusing to honor its commitment in a prompt or satisfactory way.
Against our better judgement we purchased an extended warranty on our 2010 Mercury Mariner on 07/03/15. We purchased the 60 month full coverage Omega care plan for $2,955.00. Last month it was determined that we needed a new condenser to fix our air conditioning. Our local car dealership repair shop contacted Auto Care to let them know what our car needed and to get approval. After much effort and determination, including numerous phone calls involving 45 minute wait times, Auto Care finally agreed to pay for a new condenser. However, they insisted on shipping their own part. It was supposed to arrive within the next two days. It's now been over a week and the part still has not arrived. What's more, Auto Care refused to give any sort of shopping/tracking information. Our patient service repairmen have tried to follow up more than once, only to face more 45 minute wait times. When they finally reached a human, they were told, "we will look into it." So at this point, we have no idea if the condenser has even shipped. It's very frustrating, unprofessional and just plain wrong. If this is not resolved quickly, I plan to post negative reviews of Auto Care plans anywhere I can as I feel like it's the only recourse left.

Purchase extended warranty by phone X-XXX-XXX-XXXX in December 2016,Needed car repair in May of 2018 found out from dealership there was no warranty
December 2016, Jim the floor manger of Autocare contacted me by phone X-XXX-XXX-XXXX and offer me extended car warranty for my 2014 Nissan, which included coverage available until 2021, up to additional 100,000 miles and major breakdowns including (A/c unit repair). He set up payment installments of 18 payments of 154. 72 with a start up fee of $160.00 starting in January 7, 2017. Payments were taking out every month from my checking account from Omnisure XXX-XXX-XXXX. In May 2018 I need my A/c unit fixed, so I try contacting AutoCare by phone to see how much of my warranty I could used and get full details of my warranty that pertains to the A/c unit repairs, but I kept getting a dial tone and busy signal. Took my car to the Nissan dealership on May 29, 2018 to fix my A/c unit in my car. The mechanic financial advisor named Austin, also tried contacting Autocare, but receive a busy signal as well. Austin told me he believed it was a fraud and thats when I contacted my bank to stop payments immediately.I was not inform or updated by Autocare nor Omnisure with any information regarding my car warranty.

They claim that my contract was terminated on December 2014, but it expires on September 2018. On January X XXXX they processed a claim for $593.75

I bought this warranty policy on 9/14/13 and I paid the full amount of 2,306. The contract expires on 9/14/18. I need some repairs for my car but they declined the service because they said the contract was terminated December 2014. This is not true because on 1/9/18 they processed a claim for $593.75 for car repair. I have the bill to prove it. I have tried to reach out to them but with no success. They keep giving me the run around. My account number is ACT-XXXXXX. Additional contract information:
-Expiration miles: 90,000 (which I have not reached)
-Coverage: AUTOCARE EXCLUSIONARY
-Sales person: Tim ***
I would really appreciate any help that you can give me.
Thank you.

Refusal to remove from their calling list
This company continues to call my number which is registered with the Do Not Call registry. When I told "Mike" today he violated THE DNC he just hung up on me. I have asked several times to be removed from their call list and they continue to call. I tried to call the 1-800 number listed for the company and to no surprise its not working.

Denial of warranty claim for negligence on the owners part.
Purchased extended warranty for my 2007 Ford F150,coming home one day I noticed oil coming out from my transmission all day my driveway. There was NO WARNING! No slippage, no indicator lights, no sounds, no slipping, no signs of any trouble. My denial was for "neglect and improper care of the transmission." I recently had my truck serviced with my mechanic and nothing was brought to his attention while the vehicle was on the lift. I also called Ford Motor Company and spoke with a specialized technician assuring me that an indicator light would have come on if I was negligent to the maintenance of my truck.

I purchased an auto warranty from a company called auto care which turned out to be a complete scam. On October 16th I noticed my car was not running well and took it to a shop the next morning. My mechanic said that one of the coils was not firing and that I would need a whole new engine, which was supposed to be covered by the warranty. My mechanic called in the claim and right from the beginning they were looking for any reason to deny the claim. First they said that they would not do the repair without seeing a record of oil changes, even though what was wrong with the engine had nothing to do with changing the oil. So I sent them 14 oil change receipts from a 2 year period. Then they demanded that my mechanic take the entire engine apart, which was completely unnecessary because he knew exactly what was wrong with it. So he took it apart, which took him 6 hours, and sent them pictures of it. They then said that was not sufficient and he needed to expose the pistons in the engine. He did that and an adjuster came to look at it. After all that, they denied the claim because they said there was carbon build up in the pistons. This was a lame excuse not to pay. They obviously had no intention of ever honoring the claim, they were just making it as difficult as possible hoping we would give up. They used a company called Independent Dealer Group to deny the claim. Their number is XXX-XXX-XXXX. The person who denied my claim is named Anthony. They claim that the two companies are separate, yet they have the same address. These people are extremely dishonest and should not be in business anymore.
Product_Or_Service: warranty
Account_Number: ACE-XXXXXX

I paid for this extended warranty for a BMW 645ci convertible which is only driven 2 months out of the year - no coverage until 1,000 miles used.
I received a card in the mail with regard to extended warranty for our 2005 BMW 645ci (convertible). I called and spoke to a salesman and on July 31, 2014 I purchased an extended warranty for $4,343. The contract ends in August, 2018. I never filed a claim before and on September 28, 2017, we had our dealership call and were denied coverage because Auto Care said we had to have the warranty in effect for 30 days AND 1,000 miles on the car. This car is in storage and only driven 2 months out of the year - I have 896 miles on it so far from date of purchase of warranty - I WOULD HAVE NEVER PURCHASED A CONTRACT knowing this information - I didn't even receive a hard copy of my warranty information - I had to go online to get it.

Company refuses to honor full repair covered under my warranty. Gave 2 different reasons why.
Car had coolant leak which caused engine to over heat and fuel line to melt. Coolant manifold is covered and since IT caused car to overheat all repairs should be covered. first company said no then I explained how it over heated they said I didnt bring it in in time, repair shop confirms I did. they are now saying they dont cover damage due to overheating. BUT overheating was caused by damage they do cover and the warranty says fuel line is covered.

I purchased an extended warranty from AutoCare. I have never filed a claim. The first time I do, I am given the run around. They denied it.
I purchased an extended warranty for $3,831.00 on January 21, 2015. It is still in effect. My vehicle is a 2010 BMW, 5 SERIES. I was informed that the turbo needs to be repaired and it is covered by the warranty. However, the company denied the claim stating that I do not have records of my oil changes. My mechanic provided them with copies of the oil changes. They are stating that the time between oil changes is too long. I dispute their rationale, my vehicle uses synthetic oil and I have never missed an oil change. I asked to speak with a manager but none will speak with me to discuss the issue. They have ripped me off. It appears this business is a fraud and is only interested in taking people's money. The individual I spoke with told me no manager is available. He put me on hold and went to speak with a manager. He came back and said he was able to speak with Jason but he refused to transfer me or allow me to speak with Jason.