Smalley's Landscape

Initial Business Response /* (1000, 5, 2015/10/28) */
Hello [redacted],
This order has been refunded
The credit card, between clearing and the funds being deposited was not received until the weekend of the 17th of October
We just searched our spam e-mail folder after reviewing this complaint, and
did find her e-mail which we were not aware of until this time
Delivery is customary up to two weeks, as many of our items we sell are direct imports, and this generally takes at least 1-weeksWe also utilize shipping hubs from many locations around the world
We would have informed her of delays if we had received the e-mail
We will reiterate on our website that shipments of imports may take up to two to three weeks coming from the middle east
The credit card processor has e-mailed her a confirmation of her refund
Please confirm
Thank you,
Ryan [redacted]