Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12559713, and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]The negotiation with my insurance company only took one dayI did received my car on Dec19th, but with the check engine light and broken central remote Regards, [redacted] **
On May 31, Mr [redacted] had his vehicle in our service department for a check engine light concernIt was diagnosed that the concern causing the check engine light was related to the oxygen sensor after the catalytic converter as well as well as the wiring harnessIt was also noted at that time that there was a nail in the l/r tire as well as a hole in the r/r tire along with other maintenance related concernsMr [redacted] declined any repairs to be performed Shortly thereafter, Mr [redacted] contacted me to discuss his recent service visit with usHe expressed his concern with the check engine light as well as why his tires were not covered under his wheel and tire insuranceI explained that there are many different concerns that can cause a check engine light can cause the check engine light to illuminateWhen the light comes on, it is giving an indication that there is an issue with an emissions control devise or the vehicle is emitting more emissions that it was designedMr [redacted] had a concern early in his ownership related to engine throttleWe discussed and it was agreed that these two concerns were independent of each other and Mr [redacted] expressed his understandingWith regards to the tires, I had asked Mr [redacted] the privilege to investigate and I would get back in touch with him I reached back out to Mr [redacted] after gathering my informationHe indeed has a wheel and tire insurance policy for road hazard protectionTypically punctures or damage that cause the tire to not hold air would be covered under this protectionThere is a minimum tread depth for the tires to be covered under the policyI explained that the reason for his tire policy not coving the tires was due to the tread being under the minimum tread depth and the tires were considered to be beyond the service life of the tireI also explained that the determination of coverage is made by the insurance company and not Keeler Motor Car I also explained that due to the run flat nature of the tires, it is not recommended by the tire manufacturer or the vehicle manufacturer to repair the tireI advised the tires would need to be replacedMr [redacted] expressed his concern of how could a vehicle need tires within 9,miles of ownershipAs a goodwill gesture Mr [redacted] was advised that Keeler Motor Car would replace one tire at no charge if Mr [redacted] paid for the other tireIt was agreed on 06/09/via phone With regard to the check engine light concern, a goodwill gesture of $off the repair cost of $was offered to Mr [redacted] Mr [redacted] agreed to have the repairs made 06/14/via phone Mr [redacted] brought the vehicle in to have the repairs completed on June 27,The repair order reads line A “The customer states to please replace the front tiresKeeler is paying for one and custis paying for the other.” Line B “Customer states the CEL is on and the car needs and Osensor and to replace the faulty wiring harnessTotal pay for est 1100.00, Toby is adding from salestotal bill for CEL is $1400.00.” At this point, I believe Keeler Motor Car has made good with regards to this situationThe vehicle was purchased over a year ago and has gone over 9,miles in that yearWith $of goodwill contributed to the most recent repair bill, there will be no further contributionsHowever, should Mr [redacted] choose to end his warranty early, we can find out how much will be prorated back to him for the early cancellation If there are any further questions or anything else needed, please feel free to contact me directlySincerely, Tom J***Sales ManagerKeeler Motor Car Company [redacted] ***
Mr [redacted] tried to complete the entire transaction all in one day, and we tried to accommodate that for himFor discriminatory reasons we quote customers the same finance rate regardless of knowing their credit score, as the score alone only has little to do with what rate you actually receive The fact that he told us his credit score was at the beginning does not necessarily mean we can quote him an accurate payment without having the exact interest rate, especially on a used vehicle since the rates will varySince we were trying to complete the transaction quickly to accommodate the customer, there was not a phone call made back due to time constraints and the customer had already returned to the storeWhen Mr [redacted] turned down the offer in the finance office, we simply parted ways at that time without completing the transaction
Mr [redacted] received his car on Tuesday, December 19th The reason for the delay was that there were additional supplemental damages that his insurance carrier needed to approve before we could continue with the repairOur Body Shop manager personally spoke to MrLi and he believes that Mr** is satisfied
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12559713, and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]The negotiation with my insurance company only took one dayI did received my car on Dec19th, but with the check engine light and broken central remote Regards, [redacted] **
On May 31, Mr [redacted] had his vehicle in our service department for a check engine light concernIt was diagnosed that the concern causing the check engine light was related to the oxygen sensor after the catalytic converter as well as well as the wiring harnessIt was also noted at that time that there was a nail in the l/r tire as well as a hole in the r/r tire along with other maintenance related concernsMr [redacted] declined any repairs to be performed Shortly thereafter, Mr [redacted] contacted me to discuss his recent service visit with usHe expressed his concern with the check engine light as well as why his tires were not covered under his wheel and tire insuranceI explained that there are many different concerns that can cause a check engine light can cause the check engine light to illuminateWhen the light comes on, it is giving an indication that there is an issue with an emissions control devise or the vehicle is emitting more emissions that it was designedMr [redacted] had a concern early in his ownership related to engine throttleWe discussed and it was agreed that these two concerns were independent of each other and Mr [redacted] expressed his understandingWith regards to the tires, I had asked Mr [redacted] the privilege to investigate and I would get back in touch with him I reached back out to Mr [redacted] after gathering my informationHe indeed has a wheel and tire insurance policy for road hazard protectionTypically punctures or damage that cause the tire to not hold air would be covered under this protectionThere is a minimum tread depth for the tires to be covered under the policyI explained that the reason for his tire policy not coving the tires was due to the tread being under the minimum tread depth and the tires were considered to be beyond the service life of the tireI also explained that the determination of coverage is made by the insurance company and not Keeler Motor Car I also explained that due to the run flat nature of the tires, it is not recommended by the tire manufacturer or the vehicle manufacturer to repair the tireI advised the tires would need to be replacedMr [redacted] expressed his concern of how could a vehicle need tires within 9,miles of ownershipAs a goodwill gesture Mr [redacted] was advised that Keeler Motor Car would replace one tire at no charge if Mr [redacted] paid for the other tireIt was agreed on 06/09/via phone With regard to the check engine light concern, a goodwill gesture of $off the repair cost of $was offered to Mr [redacted] Mr [redacted] agreed to have the repairs made 06/14/via phone Mr [redacted] brought the vehicle in to have the repairs completed on June 27,The repair order reads line A “The customer states to please replace the front tiresKeeler is paying for one and custis paying for the other.” Line B “Customer states the CEL is on and the car needs and Osensor and to replace the faulty wiring harnessTotal pay for est 1100.00, Toby is adding from salestotal bill for CEL is $1400.00.” At this point, I believe Keeler Motor Car has made good with regards to this situationThe vehicle was purchased over a year ago and has gone over 9,miles in that yearWith $of goodwill contributed to the most recent repair bill, there will be no further contributionsHowever, should Mr [redacted] choose to end his warranty early, we can find out how much will be prorated back to him for the early cancellation If there are any further questions or anything else needed, please feel free to contact me directlySincerely, Tom J***Sales ManagerKeeler Motor Car Company [redacted] ***
Mr [redacted] tried to complete the entire transaction all in one day, and we tried to accommodate that for himFor discriminatory reasons we quote customers the same finance rate regardless of knowing their credit score, as the score alone only has little to do with what rate you actually receive The fact that he told us his credit score was at the beginning does not necessarily mean we can quote him an accurate payment without having the exact interest rate, especially on a used vehicle since the rates will varySince we were trying to complete the transaction quickly to accommodate the customer, there was not a phone call made back due to time constraints and the customer had already returned to the storeWhen Mr [redacted] turned down the offer in the finance office, we simply parted ways at that time without completing the transaction
Mr [redacted] received his car on Tuesday, December 19th The reason for the delay was that there were additional supplemental damages that his insurance carrier needed to approve before we could continue with the repairOur Body Shop manager personally spoke to MrLi and he believes that Mr** is satisfied