Small World Choice Money Transfer

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Fraudulent you say? You guys are such lairs! Thousands of negative reviews similar to mine are on the web, those are also fraudulent? If there is any fraud it's SmallworldfsI recorded all our calls and you didn't talk about fraud but was busy apologizingShame! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

I sent funds to a family member of mine who is to undergo surgery on the *** of April I made this transfer on the *** of April 2017, they sent an email on the *** that they cannot complete transaction and it was cancelled by complianceI have no problem with that because at this point I just wanted a refund so I can go use Money Gram so the recipient can get money immediatelyToday is the *** day and I'm still waiting for a refund of $
They kept saying Money will get into my account on Monday, then they said Tuesday, then Wednesday and said Thursday was guaranteed but nothing yet, can you ask them to refund my money?
This business is very very dishonest, I need my money back and I have also taken legal action against them
I advise that you do not gamble with your money with this people, Transaction #***
Stay clear! Not safe and this has been nothing but a nightmareI'll never stop sharing my experiences and will make sure their business suffers li

I registered with SmallWorld early this yearMade successful transactions thru themLast one was a painI have supplied them with all required paperwork and they were okay with itSo on April ***, I tried to make a transaction using a checking account instead of a Bank CardOn the *** day the transaction has still not being processed, so I called and I got a run aroundThe 1st guy that I spoke with said yes I see all you document, they are okay we will contact you in hourhours passed by no callSo I called again and the lady I spoke with said you just submitted your documents today so its going to take the next biz days for us to processSo I requested to speak a manager and that was the worst of them all, she was rude, even screamed at meSo I asked for the transaction to be cancelled that I will make another using my bank card as I have always doneMy transaction with the bank card was successful but after that one My next transaction was rejected so I thot it wa

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. However, this business was dishonest. Money was taken from my account on Wednesday of last week...

and was not transferred until Monday of this week. A customer service representative lied to me and said the money was deposited on Friday when the receipt they sent me clearly states that it was deposited Monday afternoon. This business is dishonest and other travelers should be warned about it.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 Fraudulent you say? You guys are such lairs! Thousands of negative reviews similar to mine are on the web, those are also fraudulent? If there is any fraud it's Smallworldfs. I recorded all our calls and you didn't talk about fraud but was busy apologizing. Shame!
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

After many many days of hassle, we got a refund. You guys should not associate yourselves with a company like this, that even lies to save their skin. Many thousands of people are saying same thing as me, just Google it. It's a shame!

This was identified as a fraudulent transaction, hence was cancelled and the refund was issued under the following number:MTN [redacted] settled on 4/**Let me know if you need any further details.ThanksSuraiyya

Due to various AML obligations detailed in the Bank Secrecy Act we have a variety of filters that transactions must go through during the Compliance process. And due to those factors this particular one was put on hold. The information we did receive was not sufficient to release the transaction...

from being on hold.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. However, this business was dishonest. Money was taken from my account on...

Wednesday of last week and was not transferred until Monday of this week. A customer service representative lied to me and said the money was deposited on Friday when the receipt they sent me clearly states that it was deposited Monday afternoon. This business is dishonest and other travelers should be warned about it.
Sincerely,
[redacted]

Review: On Wednesday, August * 2015 I attempted to send $600 from my [redacted] bank account to an [redacted] bank account. The money was removed from my [redacted] bank account immediately but as of Tuesday August ** 2015 it has yet to be deposited in the [redacted] account. I scheduled the transfer for the next day and it has been almost a week. As I am leaving this country on Friday, this is an unacceptably long time. I contacted customer service many times attempting to resolve this problem. I was told the money was transferred Friday morning but it was not available in the [redacted] account, later I received an email saying the money would be available Monday. When I checked Monday, the money was still not available. When I checked their website there is no record of my transaction and it seems my account no longer exists. It seems that there is a problem and I can't get a direct answer to where my money is.Desired Settlement: I want the $600 deposited to the [redacted] account by tomorrow, a week after it was taken from my [redacted] account, or refunded to my [redacted] account.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. However, this business was dishonest. Money was taken from my account on Wednesday of last week and was not transferred until Monday of this week. A customer service representative lied to me and said the money was deposited on Friday when the receipt they sent me clearly states that it was deposited Monday afternoon. This business is dishonest and other travelers should be warned about it.

Sincerely,