the installation for the fence we purchased is terrible There are such large gaps at the bottom of the fence I have to put things under the fence to keep a lb dog from crawling under it I contacted them to have it fixed and they said they would be willing to fix part of it if I agreed to pay part of the labor (which I agreed to) They never came out to fix it when they said they would and when I tried to call them back they did not return my calls We paid several thousand dollars on a fence that we thought would be beautiful and it has turned out to be an embarrassment Since we live on a corner lot, it looks awful from all directions I am considering putting a sign on the fence that says "this horrible fence was installed by Bellbrook Fence Co"
We had aluminum fence and gates installed on both sides of house, and a shadow box wood fence installed along the back of our yard that abutted to my neighbors fenceTotal price 4, Not sure if enough space for this but when wood fence installed, we got home and half was up, but it was installed privacy-had to tear it down(worried about posts, cement,new holes) inconsistent space between boards(some 5" some With the fence/gate out front the one side of house isn't straight across like promised, looks like I installed, all jagged And no it wasn't because of ground uneven, if I could take a picture I would, my brother came with big tiller and we evened out both sides for the gatesThe other side of house gate/fence had to be done times, gate installed on wrong side of post so had to take out postSalesman measured for our camper so fence came to a certain spot, they did that wrong had to take down(was marked on grass) I have no idea how many times BBF came to our houseI know it sounds like I wanted it perfect, I just wanted it doneA customer should never have to stand and watch to make sure it is done rightFrom calling to get my caps they didn't put on my posts, to measurements, in correct installing, and 1st day of install- NO ONE showing up- I had to call and ask are you coming? I would never recommend them My icing on cake was salesman calling to complain that they hadn't been paid and his commission was part of the bill They still had to come out and re install the gate/fence that they measured/installed wrongAll I wanted was to pull my camper through and I said as soon as they get gate up I will( l wasn't stalling) Then he said, well we are coming Saturday YOU WILL HAVE A check readyI don't know how many times they came to my home, but it was Unnecessary if they had trained installers I said, if it had been done like you promised you would of been paid weeks ago I'm very sad that all this happened honestly, I always wanted a fence and always wanted BBF to installI am not a picky person but I don't have gobs of money and it seemed like they didn't care how it was installed The gal in office was nice and salesman was til the endI don't feel like I was Un reasonable, she even said she had no idea why all these bad mistakes are happening I'm sorry I would never recommend them
the installation for the fence we purchased is terrible There are such large gaps at the bottom of the fence I have to put things under the fence to keep a lb dog from crawling under it I contacted them to have it fixed and they said they would be willing to fix part of it if I agreed to pay part of the labor (which I agreed to) They never came out to fix it when they said they would and when I tried to call them back they did not return my calls We paid several thousand dollars on a fence that we thought would be beautiful and it has turned out to be an embarrassment Since we live on a corner lot, it looks awful from all directions I am considering putting a sign on the fence that says "this horrible fence was installed by Bellbrook Fence Co"
We had aluminum fence and gates installed on both sides of house, and a shadow box wood fence installed along the back of our yard that abutted to my neighbors fenceTotal price 4, Not sure if enough space for this but when wood fence installed, we got home and half was up, but it was installed privacy-had to tear it down(worried about posts, cement,new holes) inconsistent space between boards(some 5" some With the fence/gate out front the one side of house isn't straight across like promised, looks like I installed, all jagged And no it wasn't because of ground uneven, if I could take a picture I would, my brother came with big tiller and we evened out both sides for the gatesThe other side of house gate/fence had to be done times, gate installed on wrong side of post so had to take out postSalesman measured for our camper so fence came to a certain spot, they did that wrong had to take down(was marked on grass) I have no idea how many times BBF came to our houseI know it sounds like I wanted it perfect, I just wanted it doneA customer should never have to stand and watch to make sure it is done rightFrom calling to get my caps they didn't put on my posts, to measurements, in correct installing, and 1st day of install- NO ONE showing up- I had to call and ask are you coming? I would never recommend them My icing on cake was salesman calling to complain that they hadn't been paid and his commission was part of the bill They still had to come out and re install the gate/fence that they measured/installed wrongAll I wanted was to pull my camper through and I said as soon as they get gate up I will( l wasn't stalling) Then he said, well we are coming Saturday YOU WILL HAVE A check readyI don't know how many times they came to my home, but it was Unnecessary if they had trained installers I said, if it had been done like you promised you would of been paid weeks ago I'm very sad that all this happened honestly, I always wanted a fence and always wanted BBF to installI am not a picky person but I don't have gobs of money and it seemed like they didn't care how it was installed The gal in office was nice and salesman was til the endI don't feel like I was Un reasonable, she even said she had no idea why all these bad mistakes are happening I'm sorry I would never recommend them