Revdex.com:HI I was not sure what to click to accept bus response or not acceptIt doesn't say what exactly that means to accept maybe it should sat I agree with them or disagreeNevertheless I disagree and it would be good if the company has a recording of our conversation to clear things upThe manager came on the call at the end of the call and said they were going to reverse everything they had done , then the company started to call asking for money anywaysA recorded conversation would be really good to get from them if they record their business interactions with people
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
Customer had called the us to say that he is getting an Error message while he was working on his Mac and it's not allowing him to do anything He tried to shut down the computer, but the error message would come back on againAs the customer had a 1-number to call back so he called the
number to seek technical assistance on his macCustomer was informed that "we are not Apple; however we do provide Technical support to all software related issues on Apple devices".Customer understood it.Technician assured that issue would be fixed in no timeAnd a security would be installed that will protect his computerCustomer had agreed to it.He was advised that as we do not take the Credit card/Debit card information over the phone, he needs to pay by cheque after the issue would be fixedCustomer agreed to itThe billing Teams advised the Customer the address to where he needs to send the cheque to and the amount was for $180.00.Customer took down all the information and when the Supervisor asked for the cheque number, he saidthat he doesn't have a cheq ue book, his wife has it and she is sleeping..The supervisor,then asked, if he knows the name of his bank?Customer said that he has recently moved to this location with his family and he has lots of ba nk and doesn't remember the name of his bankAnd said that he is in hurry nowCustomer also wanted to know" If there is any other way to do it? Supervisor then confirmed that, in that case he can write a mailconfirming that he will pay after theissue is fixed..The supervisor helped the customer by typing the email id of our payment team and once the content of the email was confirmed, the email was sent.Once the issues were resolved, the customer wanted to know our contact number for future referenceTechnicia n confirmed that its already been saved on your desktop...Also when technicia n asked to check his browser, if all is working fine or not, customer confirmed all is ok ..In response to the Customer's complaint:-,> They engage in bait-and -switch tactic to get the people signed up for their services.Address: *** *** *** *** *** *** *** *** ***It's a technically free world; still you cannot force anyone into sign anything anytimeThe Customer was aware of the issues on his computer; the Technician fixed the issue only after he agreed to pay for the services})- Notify the customer of the cost after the services were rendered.Software Technical support is not free anywhere, Technician would not work for freeThey would take time to fix the issue only and only after the customer has agreed to pay..> My father is elderly and did not understand what he was signing up for.We very much respect the Customer's age and we understand that if a customer can work & can clearly explain the problems on a computer then, he can very well understand the service charges that were explained to himFurther, after the technician completed the work, he did agree that his browser issues are fixed.At the time of cancelling the service, when Andy Smith was contacted, he did clearly mention that the services were already rendered and hence the customer should be sending the cheque over.We are running a legitimate company for the past 1yearWe have been dealing with a lot of elderly customers every dayIt's very easy to charge these customers with their Credit I Debit card, which unfortunately our esteemed Organization does not permit us to doWe ask our customers to send the cheque, once the issue is fixed.Going through Ms***'s complaint, It seems that the Customer & his daughter had no intention to pay after the issues were fixed*** her self-agreed that ASKMATE LLC is a legitimate company, so she should be happy that we are asking for payment for the Services already rendered to her father's computer.Further, we did not ask for her father bank account number or routing number.Our Technician had completed the work that was promised to the Customer; therefore, we expect our payment to be released as soon as possibleAs all the issues were Resolved and an Online Service Agreement was signed by the customer, we would expect him to honor his side of the Contract
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The company's response is representative of the dealings I have had with them on the phoneTheir arguments in the response, like the phone conversations I have had with them, are vague and flippant, and they do not address my specific points (such as the fact that their website clearly states a cancellation policy but they would not allow us to make use of it)Some of their statements are laughable non-sequiturs ("It's a technically free world"? "she should be happy that we are asking for payment for the Services"?)Others are downright disingenuous, such as their response to my assertion that the contract with my father is invalid because (due to his age and the company's failure to explain the charges to him in advance) he did not understand what he was agreeing toThe company's response is that "We very much respect the Customer's age and we understand that if a customer can work & can clearly explain the problems on a computer then, he can very well understand the service charges that were explained to him." The criteria offered for determining whether a customer understands the details and financial implications of a contract they are about to enter into over the phone are incredibly dubious and cannot possibly be tenable from a legal standpointThe first criterion is that the customer "can work"In fact my father is retired, so he does not meet this criterionThe second stated criterion is that the customer can "explain the problems on a computer"I'm not sure how well my father "explained" the problems on the computer, but even a child can observe and convey that a computer is showing an error message or that the screen is frozenThis cannot possibly be considered a sufficient condition to determine that a customer is capable of entering into a contract agreement, nor that s/he has been given enough information in advance by the company to do so
Sincerely,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The business made it appear that they are affiliated with Apple and are now stating that they stated they take care of Apple productsI entered into an agreement because of a representation from the company that they were affiliated with AppleHad it been clear that there was no affiliation with Apple there would be no agreementApple has advised me since the incident that they do not have affiliations with other companies and that they do not have agreements with other companies to take care of their products which include safari
Customer had called In on 9th of May 2015, with an issue with her Safari Browser.The Technician introduced himself as Technical Support. Customer reconfirmed,if we were from ATT or Apple? To which she was informed that "weare not Apple however, wesupport all Software issues on Apple Devices like Mac...
Book & Mac Book pro ".To which Customer said "OK I understand.As the customer had issues with the Browser, she was advised to get a permanent fix and was given adetail list of work that will be done on her computer. To this the Customer was already aware of the gravity of the issue and so she said "with oil due respects,I need to go,,,so just tell me how to fix itThe Technician advised for a cleanup & tune up & then to install a Secured Firewall and 1year of technical support for $249.99.Customer said "That's a lot of monev" and wanted to know about other options. Technician then offered her a discount of $50.00.She still wanted to know,1) what will happen if she shuts down the Computer?2) What will happen ff he takes to the local Technician? In answer to her queries, the Technician advised her that,1) Shutting down the computer will not resolve the issue.It will come back whenever she starts the computer.2) The local technician may or may not be able to resolve the issue,as our Technician are tenured& experienced and more efficient and well trained in dealing these kind of issues on dally basis.Customer still kept saying it's too much money" and she said "I am not giving you $200"She kept saying"Do you have a better deal or can you break It down so I do not have that much money."Finally she agreed to pay $99.99 for a "one time fix".Customer wanted to know what is she getting for$99.99. Technician explained that it's only a 1 Time fix. No securedfirewall software will be Installed. Her issues will only befixedfor once. Customer was OK with It and understood that the payment will be made by cheque and in favor of ASKMATE LLC.The Technician did no force the Customer to pay more or to pay immediatelv with the Debit or Credit Cord, however,we agreed for her to pay through the cheque. The customer initially agreed to It and then went ahead to fill her details herself on the payment page and also Jllled the cheque no. And Digitally signed the ASKMATEUCSetvice Agreement.( Refer to page 4-5)All the time the Customer was aware that she is paying to ASKMATE LLC. The Customer also went ahead and reconfirmed the charge by clicking on the signature link from her email Id. (Refer to page 5-6). The Technician also went ahead and saved the ASKMATE Service Agreement on her desktop (Refer to page 7)Address: 3524 Silverside Road Suite 358 Wilmington,DE 19810-4929,Website: www.askmatellc.comThroughout the call,Nowhere the Technldan did mention that we are affilliated to Apple.We are running a legitimate company from past 1 year. If we wanted to defraud the Customer, we would have forced her to pay with Debit or Credit card or by Western union or PayPal,were the Money exchange is immediate.From the Customer's complaint, we understand that (Une 11-12) ,"Given that I could not do any work on Sa/ad despite rebooting the computer I reluctantly agreed u. Customer had no good intention to pay for the Services. She was looking for free services. Customer lied to us and made us believe that she will be sending the cheque,once the Issue Is resolved. For your reference we are sending you all the relevant documents in form of snapshots by highlighting the points to review where you could figure out that the customer was well aware of what she was being charged. We therefore are not liable for any refunds or been penalized.Hence request to do the needful in the case.
When the customer called on the 11th of May 2015,the Safari was already frozen.She had called to fixthe issues on her Computer.After the initial Diagnostic, we found that the System firewall was disabled and the computer did not have any Security installed on it. Hence the Technician suggested...
getting the Computer cleaned and Firewall enabled on it. Further to stop the Safari from freezing advised to install the Ad blocker on it.The charges to helpthe customer with the fixingof the above issues were advised $199.99 and the mode of payment was Physical cheque,to be sent after the issues are fixed. Customer agreed to it, sothe Technician made a note of the Headoffice address to where the cheque needs to be sent to. (Page 2)During the entire conversation, nowhere did the Techn/danforce the Customer to par more or f!1l!l lmmediatelv with the Debit or Credit Card, however,we agreed for her to pay throughthe cheque. The Customer Initially agreed to itand thereafter the technldan started toon her computer.All the time the Customer was aware that she is paying to ASKMATE LLC. The Technician also went ahead and saved the ASKMATE Se111iceAgreement onher desktop (Refer to page Z)Throughout the call,Nowhere the Technldan did mention that we ore aflllloted to Apple.We are running a legitimate company for the past 1year. If we wanted to defraud the Customer,we would have forced her to pay with Debit or Credit card or by Western union or PayPal,were the Money exchange is immediate.Further,the Email Ids of our SUpport Team and the Biiiing Team was shared with the customer,in case of any confusion or Discrepancies. (Refer to page7)Please refer to line 8,the customer says "Ifeel like Iht111e been compromised from thecompany because they at:tually got Into my computer and are selling me asetvlce they said I needed and I have no choke" The Computer was compromised even before the customer called our Toll free number. We took the remote session only when customer agreed to it. The charges to fD< her computer were pre -informed to her. Online Technical support has never been free for any one.The customer was supposed to send the postdated cheque,immediately after the issue was fixed which she did not doso. Hence the Customer Service people kept calling her.In case the customer does notwant to hear from us,we would request her to send the chequeof $199.99 as the earliest.For your reference we are sending you all the relevant documents in form of snapshots by highlighting the points to review where you could figure out that the customer was well aware of what she was beingcharged. We therefore are not liable for any refunds or been penalized.Hence request to do the needful In the case.RegardsLegal Team
Customer had called the us to say that she is getting an Error message while she was working on her daughter's computer. Technician asked if she had downloaded anything nor clicked on any unknown link. Customer confirmed that she had been browsing some images when she got this error message...
and now she is worried,as this is her daughter's computer ..Our Technician assured that we fill fix the issue and ensure that the Firewall on her Computer is never off again. Customer agreed to it. The technician showed her cause of the problems that she was facing on her browser. Customer was getting unnecessary advertisements that were blocking her browser... Customer felt sorry for damaging her daughter's computer.Our technician assured that we can fix everything and offered her 2 types of service. One, a 1 time fix for$99.99 and Second, 6 months of unlimited technical support for $199.99, along with all securities fixed. Technician also advised her to browse only when the security lock on the browser in ON.Customer wanted to know if she needs to give her Credit I debit card number or Name of the Bank over the phone.Technician very clearly explained that since her is an unsecure network, she does not need to provide over the phone but needs to send the cheque only when the issue isfixed••• Customer agreed to pay$199.99 by cheque no. =3048.Once the Technician completed the work, he advised customer to open check her Yahoo email ID, where she must have received the copy of the Service contract. Customer agreed to open the email Id for the technician, who went ahead & saved the Service contract on the computer's desktop.Address: 3524 Silverside Road Suite 358 Wilmington,DE 19810-4929, Website: www.askmatellc.comIt was next day that the customer called again to say that she had called Apple and its technician had gone through her Computer and found nothing wrong with it. And that she was tricked into paying the$199.99. Further, she said that she is not sending the cheque & wanted to cancel the Contract.In response to the Customer's complaint:-,>:>- It's very clear that after our Technicians worked on the customers computer, the Apple technician would find everything working fine.The Apple Technician said that there is no evidence that anything was done or not? The customer is now using a secure browser is evident enough that our Technician has successfully installed blockers on the browser.Customer wanted to know if the Company was Legitimate or not.If the Company was not Legitimate, would not have been under any obligation to send a Invoice for the Payment to any Customer, nor would have been obliged to safe the Service agreement on the Customer's computer for future reference.Further, had we been a scam, our Technician would have forced the Customer to pay more or immediately with the Debit or Credit Card, however, we advised her to pay through the cheque . The Customer initially agreed to it and then went ahead tofill her details herself on the payment page and also filled thecheque no. And digitally signed the ASKMATE LLC Service AgreementWe are running a legitimate company for the past 1 year. If we wanted to defraud the Customer, we would have forced her to pay with Debit or Credit card or by Western union or Paypal,were the Money exchange is immediate.Our Technician had completed the work that was promised to the Customer, therefore, we are not liable for any refunds or been penalized. As all the issues were Resolved and an Online Service Agreement was signed by the customer, we would expect her to honor her side of the Contract. Hence request to do the needful in the case.
Revdex.com:HI I was not sure what to click to accept bus response or not acceptIt doesn't say what exactly that means to accept maybe it should sat I agree with them or disagreeNevertheless I disagree and it would be good if the company has a recording of our conversation to clear things upThe manager came on the call at the end of the call and said they were going to reverse everything they had done , then the company started to call asking for money anywaysA recorded conversation would be really good to get from them if they record their business interactions with people
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
Customer had called the us to say that he is getting an Error message while he was working on his Mac and it's not allowing him to do anything He tried to shut down the computer, but the error message would come back on againAs the customer had a 1-number to call back so he called the
number to seek technical assistance on his macCustomer was informed that "we are not Apple; however we do provide Technical support to all software related issues on Apple devices".Customer understood it.Technician assured that issue would be fixed in no timeAnd a security would be installed that will protect his computerCustomer had agreed to it.He was advised that as we do not take the Credit card/Debit card information over the phone, he needs to pay by cheque after the issue would be fixedCustomer agreed to itThe billing Teams advised the Customer the address to where he needs to send the cheque to and the amount was for $180.00.Customer took down all the information and when the Supervisor asked for the cheque number, he saidthat he doesn't have a cheq ue book, his wife has it and she is sleeping..The supervisor,then asked, if he knows the name of his bank?Customer said that he has recently moved to this location with his family and he has lots of ba nk and doesn't remember the name of his bankAnd said that he is in hurry nowCustomer also wanted to know" If there is any other way to do it? Supervisor then confirmed that, in that case he can write a mailconfirming that he will pay after theissue is fixed..The supervisor helped the customer by typing the email id of our payment team and once the content of the email was confirmed, the email was sent.Once the issues were resolved, the customer wanted to know our contact number for future referenceTechnicia n confirmed that its already been saved on your desktop...Also when technicia n asked to check his browser, if all is working fine or not, customer confirmed all is ok ..In response to the Customer's complaint:-,> They engage in bait-and -switch tactic to get the people signed up for their services.Address: *** *** *** *** *** *** *** *** ***It's a technically free world; still you cannot force anyone into sign anything anytimeThe Customer was aware of the issues on his computer; the Technician fixed the issue only after he agreed to pay for the services})- Notify the customer of the cost after the services were rendered.Software Technical support is not free anywhere, Technician would not work for freeThey would take time to fix the issue only and only after the customer has agreed to pay..> My father is elderly and did not understand what he was signing up for.We very much respect the Customer's age and we understand that if a customer can work & can clearly explain the problems on a computer then, he can very well understand the service charges that were explained to himFurther, after the technician completed the work, he did agree that his browser issues are fixed.At the time of cancelling the service, when Andy Smith was contacted, he did clearly mention that the services were already rendered and hence the customer should be sending the cheque over.We are running a legitimate company for the past 1yearWe have been dealing with a lot of elderly customers every dayIt's very easy to charge these customers with their Credit I Debit card, which unfortunately our esteemed Organization does not permit us to doWe ask our customers to send the cheque, once the issue is fixed.Going through Ms***'s complaint, It seems that the Customer & his daughter had no intention to pay after the issues were fixed*** her self-agreed that ASKMATE LLC is a legitimate company, so she should be happy that we are asking for payment for the Services already rendered to her father's computer.Further, we did not ask for her father bank account number or routing number.Our Technician had completed the work that was promised to the Customer; therefore, we expect our payment to be released as soon as possibleAs all the issues were Resolved and an Online Service Agreement was signed by the customer, we would expect him to honor his side of the Contract
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The company's response is representative of the dealings I have had with them on the phoneTheir arguments in the response, like the phone conversations I have had with them, are vague and flippant, and they do not address my specific points (such as the fact that their website clearly states a cancellation policy but they would not allow us to make use of it)Some of their statements are laughable non-sequiturs ("It's a technically free world"? "she should be happy that we are asking for payment for the Services"?)Others are downright disingenuous, such as their response to my assertion that the contract with my father is invalid because (due to his age and the company's failure to explain the charges to him in advance) he did not understand what he was agreeing toThe company's response is that "We very much respect the Customer's age and we understand that if a customer can work & can clearly explain the problems on a computer then, he can very well understand the service charges that were explained to him." The criteria offered for determining whether a customer understands the details and financial implications of a contract they are about to enter into over the phone are incredibly dubious and cannot possibly be tenable from a legal standpointThe first criterion is that the customer "can work"In fact my father is retired, so he does not meet this criterionThe second stated criterion is that the customer can "explain the problems on a computer"I'm not sure how well my father "explained" the problems on the computer, but even a child can observe and convey that a computer is showing an error message or that the screen is frozenThis cannot possibly be considered a sufficient condition to determine that a customer is capable of entering into a contract agreement, nor that s/he has been given enough information in advance by the company to do so
Sincerely,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The business made it appear that they are affiliated with Apple and are now stating that they stated they take care of Apple productsI entered into an agreement because of a representation from the company that they were affiliated with AppleHad it been clear that there was no affiliation with Apple there would be no agreementApple has advised me since the incident that they do not have affiliations with other companies and that they do not have agreements with other companies to take care of their products which include safari
Customer had called In on 9th of May 2015, with an issue with her Safari Browser.The Technician introduced himself as Technical Support. Customer reconfirmed,if we were from ATT or Apple? To which she was informed that "weare not Apple however, wesupport all Software issues on Apple Devices like Mac...
Book & Mac Book pro ".To which Customer said "OK I understand.As the customer had issues with the Browser, she was advised to get a permanent fix and was given adetail list of work that will be done on her computer. To this the Customer was already aware of the gravity of the issue and so she said "with oil due respects,I need to go,,,so just tell me how to fix itThe Technician advised for a cleanup & tune up & then to install a Secured Firewall and 1year of technical support for $249.99.Customer said "That's a lot of monev" and wanted to know about other options. Technician then offered her a discount of $50.00.She still wanted to know,1) what will happen if she shuts down the Computer?2) What will happen ff he takes to the local Technician? In answer to her queries, the Technician advised her that,1) Shutting down the computer will not resolve the issue.It will come back whenever she starts the computer.2) The local technician may or may not be able to resolve the issue,as our Technician are tenured& experienced and more efficient and well trained in dealing these kind of issues on dally basis.Customer still kept saying it's too much money" and she said "I am not giving you $200"She kept saying"Do you have a better deal or can you break It down so I do not have that much money."Finally she agreed to pay $99.99 for a "one time fix".Customer wanted to know what is she getting for$99.99. Technician explained that it's only a 1 Time fix. No securedfirewall software will be Installed. Her issues will only befixedfor once. Customer was OK with It and understood that the payment will be made by cheque and in favor of ASKMATE LLC.The Technician did no force the Customer to pay more or to pay immediatelv with the Debit or Credit Cord, however,we agreed for her to pay through the cheque. The customer initially agreed to It and then went ahead to fill her details herself on the payment page and also Jllled the cheque no. And Digitally signed the ASKMATEUCSetvice Agreement.( Refer to page 4-5)All the time the Customer was aware that she is paying to ASKMATE LLC. The Customer also went ahead and reconfirmed the charge by clicking on the signature link from her email Id. (Refer to page 5-6). The Technician also went ahead and saved the ASKMATE Service Agreement on her desktop (Refer to page 7)Address: 3524 Silverside Road Suite 358 Wilmington,DE 19810-4929,Website: www.askmatellc.comThroughout the call,Nowhere the Technldan did mention that we are affilliated to Apple.We are running a legitimate company from past 1 year. If we wanted to defraud the Customer, we would have forced her to pay with Debit or Credit card or by Western union or PayPal,were the Money exchange is immediate.From the Customer's complaint, we understand that (Une 11-12) ,"Given that I could not do any work on Sa/ad despite rebooting the computer I reluctantly agreed u. Customer had no good intention to pay for the Services. She was looking for free services. Customer lied to us and made us believe that she will be sending the cheque,once the Issue Is resolved. For your reference we are sending you all the relevant documents in form of snapshots by highlighting the points to review where you could figure out that the customer was well aware of what she was being charged. We therefore are not liable for any refunds or been penalized.Hence request to do the needful in the case.
When the customer called on the 11th of May 2015,the Safari was already frozen.She had called to fixthe issues on her Computer.After the initial Diagnostic, we found that the System firewall was disabled and the computer did not have any Security installed on it. Hence the Technician suggested...
getting the Computer cleaned and Firewall enabled on it. Further to stop the Safari from freezing advised to install the Ad blocker on it.The charges to helpthe customer with the fixingof the above issues were advised $199.99 and the mode of payment was Physical cheque,to be sent after the issues are fixed. Customer agreed to it, sothe Technician made a note of the Headoffice address to where the cheque needs to be sent to. (Page 2)During the entire conversation, nowhere did the Techn/danforce the Customer to par more or f!1l!l lmmediatelv with the Debit or Credit Card, however,we agreed for her to pay throughthe cheque. The Customer Initially agreed to itand thereafter the technldan started toon her computer.All the time the Customer was aware that she is paying to ASKMATE LLC. The Technician also went ahead and saved the ASKMATE Se111iceAgreement onher desktop (Refer to page Z)Throughout the call,Nowhere the Technldan did mention that we ore aflllloted to Apple.We are running a legitimate company for the past 1year. If we wanted to defraud the Customer,we would have forced her to pay with Debit or Credit card or by Western union or PayPal,were the Money exchange is immediate.Further,the Email Ids of our SUpport Team and the Biiiing Team was shared with the customer,in case of any confusion or Discrepancies. (Refer to page7)Please refer to line 8,the customer says "Ifeel like Iht111e been compromised from thecompany because they at:tually got Into my computer and are selling me asetvlce they said I needed and I have no choke" The Computer was compromised even before the customer called our Toll free number. We took the remote session only when customer agreed to it. The charges to fD< her computer were pre -informed to her. Online Technical support has never been free for any one.The customer was supposed to send the postdated cheque,immediately after the issue was fixed which she did not doso. Hence the Customer Service people kept calling her.In case the customer does notwant to hear from us,we would request her to send the chequeof $199.99 as the earliest.For your reference we are sending you all the relevant documents in form of snapshots by highlighting the points to review where you could figure out that the customer was well aware of what she was beingcharged. We therefore are not liable for any refunds or been penalized.Hence request to do the needful In the case.RegardsLegal Team
Customer had called the us to say that she is getting an Error message while she was working on her daughter's computer. Technician asked if she had downloaded anything nor clicked on any unknown link. Customer confirmed that she had been browsing some images when she got this error message...
and now she is worried,as this is her daughter's computer ..Our Technician assured that we fill fix the issue and ensure that the Firewall on her Computer is never off again. Customer agreed to it. The technician showed her cause of the problems that she was facing on her browser. Customer was getting unnecessary advertisements that were blocking her browser... Customer felt sorry for damaging her daughter's computer.Our technician assured that we can fix everything and offered her 2 types of service. One, a 1 time fix for$99.99 and Second, 6 months of unlimited technical support for $199.99, along with all securities fixed. Technician also advised her to browse only when the security lock on the browser in ON.Customer wanted to know if she needs to give her Credit I debit card number or Name of the Bank over the phone.Technician very clearly explained that since her is an unsecure network, she does not need to provide over the phone but needs to send the cheque only when the issue isfixed••• Customer agreed to pay$199.99 by cheque no. =3048.Once the Technician completed the work, he advised customer to open check her Yahoo email ID, where she must have received the copy of the Service contract. Customer agreed to open the email Id for the technician, who went ahead & saved the Service contract on the computer's desktop.Address: 3524 Silverside Road Suite 358 Wilmington,DE 19810-4929, Website: www.askmatellc.comIt was next day that the customer called again to say that she had called Apple and its technician had gone through her Computer and found nothing wrong with it. And that she was tricked into paying the$199.99. Further, she said that she is not sending the cheque & wanted to cancel the Contract.In response to the Customer's complaint:-,>:>- It's very clear that after our Technicians worked on the customers computer, the Apple technician would find everything working fine.The Apple Technician said that there is no evidence that anything was done or not? The customer is now using a secure browser is evident enough that our Technician has successfully installed blockers on the browser.Customer wanted to know if the Company was Legitimate or not.If the Company was not Legitimate, would not have been under any obligation to send a Invoice for the Payment to any Customer, nor would have been obliged to safe the Service agreement on the Customer's computer for future reference.Further, had we been a scam, our Technician would have forced the Customer to pay more or immediately with the Debit or Credit Card, however, we advised her to pay through the cheque . The Customer initially agreed to it and then went ahead tofill her details herself on the payment page and also filled thecheque no. And digitally signed the ASKMATE LLC Service AgreementWe are running a legitimate company for the past 1 year. If we wanted to defraud the Customer, we would have forced her to pay with Debit or Credit card or by Western union or Paypal,were the Money exchange is immediate.Our Technician had completed the work that was promised to the Customer, therefore, we are not liable for any refunds or been penalized. As all the issues were Resolved and an Online Service Agreement was signed by the customer, we would expect her to honor her side of the Contract. Hence request to do the needful in the case.