Slipcovershop.com, Inc.

We at Slipcovershop.com clearly state our terms and conditions and what can and cannot be returned. If the items have not been used and the customer has the original packaging the item can be returned for arefund"All returned itemsmust be in original factory condition and packagingWe will
not accept worn, misused, stained, soiled, altered or laundered items for return or exchange"Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]Instead of making things right you are still in denial of the quality of the merchandise that I received. No one could possibly have handled or worked on this "custom made"cover with out having noticed the stenchThe odor was repulsive the moment I took it out of the box, I did not even want to handle itFrom your initial "no returns" policy I should have known that it was your intention to sell damaged materialsI have never bought any thing other then a sale item that came with a notification of no returnsAny decent company would be willing to make things right with their customers.You have not addressed my complaint other then to deny itAs for your offer to receive a discount on another purchase - that is adding insult to injury. I have wasted enough time and money on this 'fitted sheet' which was poorly crafted, of inferior quality material and on top of that smells as though its been in a very wet basement for years
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

The customer did not contact us in regards to the "smell" issue, had she done that we would have issued a return label and sent out a replacement cover. The customer washed the cover and now wants a refund for a used product. Our terms and conditions clearly state no returns are issue on laundered...

items.We stand behind our products and have not misrepresent them, washed items are not returnable.The customer is not entitled to a refund.We can offer a 15% discount on a new cover.Thank you,

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:My daughter ordered samples from this company two months ago, In those samples there is one marked DUNBAR BUCKWHEAT... it is clearly marked. I took that sample and ordered my cover from that sample, because it is EXACTLY like my original covers, which were ordered from Slipcovershop.com. It is not the same fabric. Now I receive samples from them last week that has a sample marked [redacted] which is NOTHING like the sample they labeled as [redacted] last month. So either they marked the wrong sample last month, or they marked the wrong sample this week, because there is no possible way both samples are the same material!! Either way, I ordered from their sample and it is not the same material. They need to be held accountable for the names they put on the samples because people are trusting them. I trusted them, and this is what it got me. I have also filed a complaint with my credit card company so they will recover my money if no one else does. I am willing to make a video showing the two samples, clearly being different, yet clearly marked the same. If the first sample is not Dunbar Buckwheat, then I need to know what it is so I can get a cover to match it.   
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We were contacted by [redacted] on May [redacted] stating that the Custom Cushion Cover he received was made in the incorrect fabric. He stated that the fabric does not match his current covers. We reviewed his order and confirmed that the cover was made in the [redacted] fabric. We do not show...

any previous orders for this customer in the [redacted] fabric. The swatches that he received were sent last year. As stated on our website, fabric dye lots do change. He did not notify us that he was attempting to match another cover. Therefore the order was fulfilled as received. As stated in our return policy, Custom Cushion Covers are not returnable. As a courtesy, we have offered the customer a discount on a replacement cover. Please see attached for relevant documentation.Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
I will mail the new cover and samples to the slipcover shop in order for them to make a replacement. I do not have the original cover that I was replacing because it was torn and I threw it away, however the one sample they had sent me is the exact material I needed so I will make sure they know which sample to use. Thank you! 
Sincerely,
[redacted]

[redacted] placed an order for 6 Custom Pillow Covers on July [redacted]. We received an e-mail from [redacted] on July [redacted] stating that she was not satisfied with the fabric and size of the covers. We reviewed the pictures and the order. Based on this information production was able to verify that...

that the Custom Pillow Covers were made correctly based on the dimensions provided on the order. We offer free samples of all of our fabrics, so the customer can see the fabric quality prior to purchase. Links to free fabric samples are available on all of our product detail pages. As stated in our return policy, custom slipcovers are made to order and are not returnable for a refund or exchange. [redacted] agreed to our terms and conditions at the time she placed the order. As a courtesy, we have offered [redacted] a discount on replacement Custom Pillow Covers in a different fabric. Please refer to the attachments for further information. Thank You,SlipcoverShop

The customer placed an order via [redacted] on June [redacted]. They returned two Chair Slipcovers on June [redacted]. Production inspected the slipcovers and one of the covers was found to have been covered in stains. There were some black stains on the cover along with white spots which appeared to be caused by...

bleach/cleaning product. According to our Return Policy we only accept returns on slipcovers that are in original factory condition. We sent the customer pictures of the condition in which we received the slipcover. The pictures have been provided to you for review. A refund was issued upon a mutual agreement for the second slipcover on July [redacted]. The customer has filed three credit card chargeback claims for this order which are currently in arbitration through [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[ although a refund was issued the matter was never addressed. The matter being why didnt [redacted] leave a note and also why would [redacted] think I am a business rather than a residential address. They might consider that a [redacted] problem but they ate basically denying what jessica herself told me at the same time st [redacted] the corp sales person refuses to even acknowlege her staffs admitting [redacted] wrong doing, other wise this certainly was not the first time [redacted] deliver something to  my home. I have lived here for the past 12 years, so clearly [redacted] knows my name and my home address to be a residential address  and not an address of the business.  The notion that this company thinks that people are stupid and that they will not investigate is absolutely absurd and the notion that they love using the phrase I banned to use their services is ridiculously crazy, narcissistic and absurd.  There are hundreds of more professional companies just in the bay area that I will gladly support.  They are businesses made of intregrity professionalism and  above all honesty.   It doesn't take a genius to figure out why they rushed in getting the package back to their own warehouse versus coming to my house. The dishonest company needs $63.10 otherwise the ll  go broke.  If all of the ladys who were envolved in this matter put their brains together, I doubt that they would conclude the truth.   Clearly the item suppose to be custom made was not and clearly the label made for the package was not done appropriately for my address.    I say this with confidence , for if it was anything else they would share thar information with me.   They forbid [redacted] to even share any information with me.   Why is that ..... If they had done everything correctly what is the secret then......IRONICALLY DUE THIS MESS MY PROJECT A SMALL DELAY IN GETTING DONE. FOR THAT I DEMAND AN APOLOGY LETTER FROM THE NEVER ON DUTY MANAGER SO CALLED MANAGER MANAGING MISTAKES LILIAN TO BE ADDRESSED TO ME.  SHE CAN CONTINUE VAS-ELATING  HER EGO AS THE NACISSIST THAT SHE HAS PROVEN TO BE AND STICK TO HER 10 commandments of though shall never buy from us BUT SHE STILL NEED TO WRITE THAT APOLOGY LETTER AT LEAST ADDRESSING WHY HER STORY CHSNGED SONMANY TIMES....REGARDLESS WILL FILE AND OPEN A CASE AT SMALL CLAIMS COURT HERE IN SAN FRANCISCO.....AGAIN THE EGO IS SCREAMING AT ME THAT THE CASE IS CLOSED... FAR BE IT ....YOU LILIAN NEED TO ADDRESS WHAT HAPPENED....AND apologize for IT, FOR AS I TOLD JESSICA THE LORD HAS BLESSED ME FINANCIALLY SO NONE OF MY CHECKS WOUKD HAVE BOUNCED HAD THEY STOLLEN THE $63.10 as they stole away tne misterious custom made cover) so the money is not my issue it has never been   Read through every email I have written , their dishonesty and secrecy has  been the motivating factor for my rejections . The public needs to know that this is an unkosher business practicing theft and dishonesty......and ironically as a suggestion of a coupon on the first day to jessica I was told I am embezzling money from them......I didnt say this but I wanted to say ....hey stupid this was a suggestion so you d have me return again and remain your customer.....but I would have confused them further for they clearly are clueless of the definition customer retention.   So I have my $63.10....I would have rather have had my cover but clearly it was not the correct one and I repeat this case is not closed and I REJECT THIS NOTION THAT MISS LILIAN IS IN CHARGE OF CALLING IT CLOSED OR NOT....I GATHER I WILL  THE UNPLEASANT RENDEZ VOUZ WITH MISS LILIAN SOMETIME SOON IN A SMAL CLAIM'S COURT HEARING.....I CALL THE SHOT SINCE INITIATED YOUR BAD BUSINESS BEHAVIOR..... ]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The replacement Pillow Cover was sent as a courtesy in order to appease the customer. It was not a confirmation of culpability on our part. The replacement was sent with the condition that the previous Pillow Cover would be returned. This was mutually agreed upon by both parties. However, [redacted] decided that he would keep both covers without notifying us once the replacement was received. We attempted to contact him for weeks after sending a pre-paid return label for the return of the Pillow Cover. He refused to reply to our attempts to contact him. It was not until months later on October [redacted] that he finally replied. This was after we were forced to threaten legal action. In no instance during the 3 months in which we attempted to contact him, did he ever state that the replacement cover he received was also "incorrect". Once he was faced with the threat of legal action did he now attempt to claim that the replacement cover was also wrong. It is unacceptable for a customer to keep a product they have not paid for. We stand
behind our products and reiterate that the correct product was shipped as ordered. We
expect the original pillow cover to be returned to us. No refund will be issued for used items that have passed our allowable return time.  Thank you,Lillian

[redacted] placed an online order for a set of Custom
made Arm protectors and a pillow. The order was made and shipped as requested.
[redacted] contacted us a week later stating the pillow he received was not
correct. We sent out replacement pillow cover and told [redacted] that
he...

would have to return the "incorrect" one. Upon receipt of the
replacement [redacted] contacted us again saying that we again did not sent
him the correct item. We tried to explain that he did receive the item as
advertised and if he was not happy he could return the pillow only. We provided
him with a return label (at no cost to him) and to this day still have not
received the Two pillows (customer ordered and paid for one). The Arm
protectors cannot be returned as they are made to order. [redacted] must return or pay for the replacement  to
avoid a legal action. A pre-paid return label was sent on 10/**/2015Sincerely,Lillian

As evidenced by the tracking information, the order was shipped via [redacted] Ground on Aug. [redacted] tracking number: [redacted] as selected by [redacted]. At no time was the delivery method changed. On Aug. [redacted] attempted to deliver the package, but the customer was not available to receive the...

delivery. We apologized for the inconvenience and offered a discount towards the shipping as a courtesy. The customer declined. Since then he has been harassing our employees and sending threatening e-mails along with a list of demands. In addition, he has proceeded to harass [redacted] as detailed in the attached e-mail from the [redacted] Customer Service Team. The order has been cancelled and a request has been submitted to have the package returned to sender. [redacted] has informed us that the customer has made repeated attempts to have the package re-routed back to his residence. A full refund will be issued once the package is received by our warehouse. [redacted] has been banned from ever using our service or purchasing our products. Please see the attached documents.
Regards,
Lillian

We recommend that you send us the two cushion covers you received along with the two fabric samples for inspection. Custom slipcovers are not refundable. As a courtesy, we will match the original cushion cover and make a replacement slipcover. You can return the covers to the address listed below and include a copy of the invoice in the box. SlipcoverShop[redacted]
Regards,SlipcoverShop

The item was not returned in its original condition. We do not accept used, stained or soiled items for a return or refund. We have provided both Revdex.com and the customer with images that clearly show the stains. We have nothing else to offer and consider this case closed.Sincerely,Lillian

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#[redacted], and have determined that my complaint has NOT been resolved because:

The reason I did not contact the compay is because their website states the following:"Twin size Fitted slipcovers are made to order and are: NOT Returnable"They are ignoring the fact that they sold me damaged merchandise, by changing the subject of their responce to 'I washed the cover'.The Slipcovershop.com claims that the cover was made to order. I have now washed the cover 4 times with various recommeded cleaning solutions. I have yet to been able to get rid of the order. I can't imagine what kind of company could have 'made my slipcover to order' and  not had some type of quality control in order to notice the stench of the fabric. (health hazard).I have now spent time and money on trying to remove the odor and should be reimbursed. Its appaling to me that slipcovershop.com believes that they can get away with misrepresenting their product and policys and selling damaged merchandise. If they cared about their product and customers they would want to supply me with product that wasn't damaged and not try to find a loop hole to avoid making things right.The odor from this matress slipcover was so bad that I did not want to hold it let alone leave it hanging around my house while I hoped they might exchange it. It would be a lot to ask me to wrap it up and mail it back because the odor was so vile.[Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
 I have attached the packaging from the product I was sent and as you can see it has ties on the back.  There were no pictures on their site of any of these dining room chair covers without ties.  After reviewing other unresolved Revdex.com complaints I can see they have a pattern of misrepresenting themselves and digging in on customer complaints.  The pictures they have shown you had nothing to do with the covers I purchased.  The package they came in is the picture that was on their site.  The actual product in the package does not have ties.  Their advertising is misleading and they do not want to take responsibility for their misrepresentation.  I will dispute the charge with the credit card company if they do not take responsibility for the shipping.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We have no idea how the "smell" got on the cover. The item is made to order which means it is cut from a roll of fabric to the size requested, had there been an issue with odor this fabric would have been removed from site. Our fabrics are kept in a ventilated area and are not treated with any chemicals. Since the customer did not notify us upon receipt and took it upon herself to wash the cover we have no way of knowing how the 'odor" got on the cover. The product sold was brand new and did not have any "odor' to it when it was shipped.Thank you,[redacted]

We offer two styles of Dining Chair Slipcovers Non-Stretch Slipcovers and Stretch Slipcovers. Each style is described in detail on our website. The images that were provided are the exact same information that was available for review prior to placing the order. We pride ourselves in offering a high level of business practices as demonstrated by our A rating. As a company we have fulfilled the responsibility of providing the accurate product details for the customer to make an informed purchase. We value our customers and as a courtesy, we will provide a pre-paid postage label via e-mail.  Thank you,SlipcoverShop

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Hello,Thanks for getting back to me. The slipcover was sent back in the original condition. I tried explaining this to the company but they insisted it was covered in stains.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]