Slim Pro Health

To Whom It May Concern, The customer called in on May 29, for both productsThe customer was already refunded in full on May 29, for $and $It would be good for the customer to check with her bank and billing statement before filing complaintsPlease update our records for responding in an efficient matter and meeting the customer's needs.Kind Regards,Slim Pro Health Support Team

From: support<[email protected]>Date: Mon, Dec 8, 2014 at 10:16 AMSubject: Complaint ID: [redacted] To: [redacted] @mybbb.org [redacted] , Good morning. Thank you for calling us back last week. We sent in a fax responding to Complaint ID [redacted] and it successfully went through. In addition, we would like to respond via email just to ensure we are responding in good faith and properly meeting customer concerns.We have contacted the customer to obtain billing statements to properly refund the charges. We have received partial statements and are still waiting to hear back from the customer. We have made multiple phone calls and left voicemails since then to continue assisting the customer with the complaint. If the BBB receives the full billing statements from the customer, please forward them to this email address.Kind Regards,Slim Pro Health Support Team

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I just want to add that I filed the complaint before the business refunded my moneyI filed when they were only refunding half of my moneyI told them I was filing a complaint so they called back after I filed to let me know I would be getting my total refund, so the snide remark at the end of their reply was uncalled for They could have avoided the complaint had they just nicely refunded my money
Regards,
*** ***

We appreciate the feedback. We have refunded the most recent charges of $84.99 and $89.99 for March. We also contacted the customer and they agreed to 50% refunds for both products on February charges. We refunded those as well and the customer was satisfied and said this would receive their Revdex.com...

complaint. Kind Regards,Slim Pro Health Support Team

returned call to business (Amar ###-###-####) confirming  receipt of response ([redacted])

Date: December 2, 2014Thank you for sending over the customer’s concerns. We are more than happy to address any billing Concerns they may have. We cannot locate the customer on any of our databases, So we would request copies of billing...

statements showing the charges and any addition information if they ordered the product under a different address or name. This paperwork can be sent to the address that the initial letter was sent to. When this is provided, we can look further and process any refunds if applicable.We appreciate your attention to this matter.Kind Regards,Slim Pro Health Support Team

To Whom It May Concern, The customer called in on May 29, 2015 for both products. The customer was already refunded in full on May 29, 2015 for $89.99 and $84.99. It would be good for the customer to check with her bank and billing statement before filing complaints. Please update our records...

for responding in an efficient matter and meeting the customer's needs.Kind Regards,Slim Pro Health Support Team

To Whom It May Concern, The customer called in on May 29, 2015 for both products. The customer was already refunded in full on May 29, 2015 for $89.99 and $84.99. It would be good for the customer to check with her bank and billing statement before filing complaints. Please update our...

records for responding in an efficient matter and meeting the customer's needs.Kind Regards,Slim Pro Health Support Team

From: support<[email protected]>Date: Mon, Dec 8, 2014 at 10:16 AMSubject: Complaint ID: [redacted]To: [redacted]@myRevdex.com.org
[redacted], Good morning. Thank you for calling us back last week. We sent in a fax responding to Complaint ID [redacted] and it successfully went through. In addition, we would like to respond via email just to ensure we are responding in good faith and properly meeting customer concerns.We have contacted the customer to obtain billing statements to properly refund the charges. We have received partial statements and are still waiting to hear back from the customer. We have made multiple phone calls and left voicemails since then to continue assisting the customer with the complaint. If the Revdex.com receives the full billing statements from the customer, please forward them to this email address.Kind Regards,Slim Pro Health Support Team

From: support
arial, sans-serif;"><[redacted].com>Date: Sat, Jan 17, 2015 at 11:20 AMSubject: Complaint ID [redacted]To: [redacted].org
Brenda, This is our response to Complaint ID [redacted]). In regards to [redacted], the customer ordered the trial on 12/3/2014 for $4.95. On 12/22/2014, they were billed $89.99. We provide 15 days for the trial period plus an addition 4 days for the customer to receive the product. This is stated in our terms and conditions. On 12/26/2014, the customer spoke to a customer service representative and agreed to a 75% refund. The refund was processed of $67.49. As a business, we agreed to the customer's needs and provided immediate resolution for the situation. In showing additional good faith, we have processed a second refund of $22.50 for [redacted], which should satisfy the customer's concerns.Secondly, for [redacted], the customer ordered the trial on 12/3/2014 for $4.99. On 12/22/2014, they were billed $84.99. We provide 15 days for the trial period plus an addition 4 days for the customer to receive the product. This is stated in our terms and conditions. On 12/26/2014, the customer spoke to a customer service representative and agreed to a 75% refund. The refund was processed of $64.42. As a business, we agreed to the customer's needs and provided immediate resolution for the situation. In showing additional good faith, we have processed a second refund of $20.57 for [redacted], which should satisfy the customer's concerns.Kind Regards,[redacted] Support Team

Review: Applied online to try A bottle of their weight loss pills to see if they worked, but only for ONE month then quit. They shipped us an additional 8 months totaling approximately $1200.00 CDN unauthorized. At this point, they e-mailed us saying they were sorry we wanted to leave, we asked about all this excess we received and were told we would receive full credit on anything unopened(8 bottles), 50% on opened products(1 bottle) - we only received $94.93 CDN - They then said no notification of quitting was received, so how did they know in the email they sent us before we contacted them back, right?? We just want the balance we were told we would get back returned to us.Desired Settlement: We just want the balance we were told we would get back returned to us, as mentioned above.

Business

Response:

Date: December 2, 2014Thank you for sending over the customer’s concerns. We are more than happy to address any billing Concerns they may have. We cannot locate the customer on any of our databases, So we would request copies of billing statements showing the charges and any addition information if they ordered the product under a different address or name. This paperwork can be sent to the address that the initial letter was sent to. When this is provided, we can look further and process any refunds if applicable.We appreciate your attention to this matter.Kind Regards,Slim Pro Health Support Team

Business

Response:

From: support<[email protected]>Date: Mon, Dec 8, 2014 at 10:16 AMSubject: Complaint ID: [redacted]To: [redacted]@myRevdex.com.org[redacted], Good morning. Thank you for calling us back last week. We sent in a fax responding to Complaint ID [redacted] and it successfully went through. In addition, we would like to respond via email just to ensure we are responding in good faith and properly meeting customer concerns.We have contacted the customer to obtain billing statements to properly refund the charges. We have received partial statements and are still waiting to hear back from the customer. We have made multiple phone calls and left voicemails since then to continue assisting the customer with the complaint. If the Revdex.com receives the full billing statements from the customer, please forward them to this email address.Kind Regards,Slim Pro Health Support Team