Sleep Tight

Initial Business Response / [redacted] (1000, 10, 2015/12/30) */ We offer a one time sleep trial and the customer took advantage of thisThey decided they did not like the 2nd bed either but we only offer a one time exchange

Initial Business Response / [redacted] (1000, 10, 2015/09/23) */ We have attempted to help Ms [redacted] with the failed base as a courtesy but unfortunate the failed base requires work we are not able to doAll Tempur-Pedic warranty issues need to go through the companyTempur-Pedic has assured me they will work through the limitations to get it resolved but that I can't Thanks [redacted] ***

Initial Business Response /* (1000, 7, 2016/01/27) */
We have reached out to the customer and are replacing her bed this week
Initial Consumer Rebuttal /* (2000, 9, 2016/01/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I told them if they replaced the bed
with a new one which they say is on order and coming in this week I would let u guys know they made the situation better and right

Our cancellation policy is on all receipts and we attempted to deliver the adjustable and we were told that they were not ready for it that day

Initial Business Response /* (1000, 10, 2015/12/30) */
We offer a one time sleep trial and the customer took advantage of this. They decided they did not like the 2nd bed either but we only offer a one time exchange.

Initial Business Response /* (1000, 10, 2015/09/23) */
We have attempted to help Ms [redacted] with the failed base as a courtesy but unfortunate the failed base requires work we are not able to do. All Tempur-Pedic warranty issues need to go through the company. Tempur-Pedic has assured me they will...

work through the limitations to get it resolved but that I can't.
Thanks
[redacted]