We received Mr***'s additional pictures concerning his Restonic beddingThe pictures presented do not conclude a manufacturing defectTo have this issue come to a conclusion, Mr [redacted] can choose one (1) of the following options: 1st Option: Replacement of Mr***'s bedding with a mattress of comparable value in our current line-upWe no longer manufacture the style of bedding Mr [redacted] currently hasIt would be replaced with the Aragon PlushMr [redacted] can pick up his replacement mattress at the factory2nd Option: Mr [redacted] can deliver his mattress for us for repairWe will inspect and repair his mattressMr [redacted] can contact us and inform us which option he wishes to pursueSincerely, [redacted] %
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowRegards, *** [redacted] We DID send Mr [redacted] more photos on Sept 25, which clearly show an indentation MUCH deeper than his required 1.5" I cannot understand why he omits this fact, or why he says we did not The pictures seemed very clear in supporting the fact I do not think he is being honest in his denial of the defect
We received the pictures concerning Mr [redacted] beddingThe pictures presented were not clear enough to verify a manufacturing defectTo comply with our warranty, our only option in to inspect and perform possible repair on Mr***'s beddingMr [redacted] is responsible for transportation to our factory as stated in our warrantyWe look forward to hearing from Mr [redacted] and servicing his bedding [redacted] Warranty Dept%
We received Mr***'s additional pictures concerning his Restonic beddingThe pictures presented do not conclude a manufacturing defectTo have this issue come to a conclusion, Mr [redacted] can choose one (1) of the following options: 1st Option: Replacement of Mr***'s bedding with a mattress of comparable value in our current line-upWe no longer manufacture the style of bedding Mr [redacted] currently hasIt would be replaced with the Aragon PlushMr [redacted] can pick up his replacement mattress at the factory2nd Option: Mr [redacted] can deliver his mattress for us for repairWe will inspect and repair his mattressMr [redacted] can contact us and inform us which option he wishes to pursueSincerely, [redacted] %
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowRegards, *** [redacted] We DID send Mr [redacted] more photos on Sept 25, which clearly show an indentation MUCH deeper than his required 1.5" I cannot understand why he omits this fact, or why he says we did not The pictures seemed very clear in supporting the fact I do not think he is being honest in his denial of the defect
We received the pictures concerning Mr [redacted] beddingThe pictures presented were not clear enough to verify a manufacturing defectTo comply with our warranty, our only option in to inspect and perform possible repair on Mr***'s beddingMr [redacted] is responsible for transportation to our factory as stated in our warrantyWe look forward to hearing from Mr [redacted] and servicing his bedding [redacted] Warranty Dept%