Sleep Number Corporation

Initial Business Response / [redacted] (1000, 8, 2015/12/07) */ December 7, Case # [redacted] Dear Revdex.com: Thank you for the opportunity to respond regarding the complaint of our customer, Ms*** We sincerely apologize to Ms [redacted] for the delays she experienced in reaching out to our company regarding her order and deliveryWe understand that this has been a tremendous inconvenience Ms [redacted] delivery and setup is scheduled for December 11, We truly appreciate her patience Please contact me directly if you have any questions Best regards, Legal Correspondence Analyst

Initial Business Response / [redacted] (1000, 6, 2016/02/15) */ February 15, Case # [redacted] Dear Revdex.com: Thank you for the opportunity to respond regarding the complaint of our customer, Ms*** We hope Ms [redacted] will accept our apologies for the ordering errorI spoke with Ms [redacted] todayI have placed orders to have the technicians install her daughter's foundation and go out her mother-in-law's home to install the base legsMs [redacted] has accepted this action as resolution to her complaint Please contact me directly if you have any questions Best regards, CS Correspondence Manager Initial Consumer Rebuttal / [redacted] (3000, 8, 2016/02/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) I cannot accept it at this timeAlthough the legs were delivered via UPS to my mother-in-law today, at this time no one has contacted us to schedule a time to put the legs on, put together our daughters bed nor inspect our bedI explained to the caller from Sleep Number yesterday that getting the legs put on my mother in law's bed is of the utmost importance because she is struggling getting in and out of bed, thus hurting her backThe caller said she understood The caller from Sleep Number did not ask if this would resolve all of our issuesShe only stated that they would like to resolve them At no time has Sleep Number identified what will be done to compensate my mother in law or daughter for the lack of service and the inconvenience caused by that lack of serviceIn a very lengthy email to the company, I identified some possible compensation actions which I could not identify in my original complaint through the Revdex.com because of limited text size I will attempt to attach a copy of the email to this complaint response since Sleep Number still has not responded to that emailI think it will explain the full issues at hand so they can be better resolved Final Consumer Response / [redacted] (3000, 17, 2016/03/03) */ Our issue has not been resolved The Sleep Number technicians arrived today to put together our daughter's bedHowever, they did NOT have a work order to assign them to fix the problem with our King bedNor did they have the straps with them that we are supposed to receiveIn addition to this, I mentioned in my email to Sleep Number that we never received the USB drive for our bed I told the sleep number technician that we were told they would take care of the issue with our bed when setting up our daughter's bed, but he explained that without the work order he couldn't fix it for fear of getting into trouble with the companyI showed him what was wrong with our bed and he reluctantly looked at it anywayThe screws and plastic clips inside the mattress that bolt it to the foundation had never been tightened by the original delivery teamThat is why the mattresses were coming apart and coming off the foundationsHe tightened them and the mattresses appear to be better situated nowHowever, we still have not received the straps to hold the two beds togetherNor has anything been said about us receiving the USB drive that the original delivery team failed to give us Final Business Response / [redacted] (4000, 19, 2016/03/10) */ March 10, Revdex.com of Minnesota & North Dakota RE: Ms [redacted] Case # [redacted] Dear Revdex.com: Thank you for the opportunity to follow up regarding the complaint of our customer, Ms***We apologize that the technicians did not leave the blank USB stick at the point of deliveryThe USB stick is used for our customers that do not have a smart phone or tabletIt is not necessary for the functionality of the SIQ should the customer have the required devices and is generally taken back if not neededMs [redacted] has been on-line using SIQ and has not phoned in with any issuesMs***'s bed straps were received on 3/3/and our delivery team has reached out to schedule the install Again, we apologize for Ms***'s experience and want her to know we appreciate her business Please contact me directly if you have any questions Best regards, CS Correspondence Manager

Initial Business Response / [redacted] (1000, 6, 2016/02/04) */ February 4, Case # [redacted] Dear Revdex.com: Thank you for the opportunity to respond regarding the complaint of our customer, Ms*** We're sorry for the delays Ms [redacted] experienced in reaching out to our company regarding her orderThis is not our mode of operationWe recently implemented a company-wide computer systems conversion, which delayed her orderWe understand that this was a tremendous inconvenience and appreciate her patienceMs***'s Sleep Number(r) FlexTop King xwas delivered January 27, We have appeased [redacted] Ms***'s HelpCard Financing account and [redacted] her VisaWe have also sent her ***as a token of our apologiesWe hope this helps ease some of her frustration Best regards, CS Correspondence Specialist Initial Consumer Rebuttal / [redacted] (3000, 8, 2016/02/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) I contacted my HelpCard Financing account and was informed there was no recent credits or adjustments showing, but I would like for Select Comfort to forward me everything in writing stating what exactly they are stating in their response showing me the exact credits and adjustments amounts to my HelpCard Financing account and the Visa account they are referring to....then I would gladly close this complaint or they can even call me at 219-525-if that would make the process faster...Thanks Final Business Response / [redacted] (4000, 15, 2016/02/17) */ February 17, Case # [redacted] Dear Revdex.com: Thank you for the opportunity to respond regarding the complaint of our customer, Ms*** We're sorry for the delays Ms [redacted] experienced regarding the credits to her HelpCard and Visa accountsOur accounting department has verified all credits settled with her HelpCard and Visa on December 18, She would have seen the credits on her accounts by December 28, In Ms***'s Revdex.com complaint she stated as of February 12, she had, "no recent credits or adjustments." We suggest Ms [redacted] review her account statements since December as all refunds and credits have settled with their respective accountsWe hope this helps ease some of her frustration Best regards, CS Correspondence Specialist Final Consumer Response / [redacted] (2000, 21, 2016/02/18) */ I apologize for overlooking the fact that I DO see the credits they are referring to....I mistakingly thought they were talking about another recent creditI want to sincerely thank the Revdex.com for working so hard on my behalf and promptly assisting me with this matter...YOU GUYS ROCK!!!!! Case closed..thanks again

I am rejecting this response because: I never received any information from the bank other then a letter stating that they were looking into the matter I had contestedIf there was an issue then I should have been contactedI followed all the steps I was told to do and I was not contacted by the bank or by Select comfort about the refund issueIf this is something where they are turning me the customer over to collections then I should have been contactedContacting a third party and not the person you are turning over to collections and giving them an opportunity to work on fixing this mistake is unacceptable! I was NEVER given any opportunity to correct this and I had NO idea that there was even a problem! Turning me over to a collection agency without contacting me placed my credit and livelihood at risk

Initial Business Response / [redacted] (4000, 12, 2015/12/23) */ December 23, Case # [redacted] Dear Revdex.com: Thank you for the opportunity to respond regarding the complaint of our customer, Mr*** We sincerely apologize to Mr [redacted] for the delays he has experienced in reaching out to our company regarding the delivery of his orderMr***'s modular base was delivered on December 3, We understand that this has been a tremendous inconvenience and truly appreciate his patience Best regards, Legal Correspondence Analyst Initial Consumer Rebuttal / [redacted] (3000, 14, 2015/12/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) The company's claim is simply untrue As of December 23rd, the modular base has not been delivered As already stated, I received a call from the company on December 2nd, stating that the "parts were not available for delivery on the 3rd", and delivery was rescheduled for December 18th On December 18th at 8:20AM, I received a call that the "parts have not arrived at the depot", and the delivery of the base was yet again delayed We are still sleeping on a mattress on the floor, with a sealed box of purchased legs beside it I would also encourage the company to read the complaint I filed in full; as the delivery delay was only one of the problems we have encountered with this companyI sincerely request a refund, as the delays, the treatment of us at the store, and this company's mis-handling of this entire situation is very unacceptable Final Business Response / [redacted] (1000, 18, 2016/01/08) */ January 8, Case # [redacted] Dear Revdex.com: Thank you for the opportunity to follow up regarding the complaint of our customer, Mr*** Again, we sincerely apologize to Mr [redacted] for the delays he has experienced in reaching out to our company regarding the delivery of his modular base orderMr [redacted] did receive the additional $discount (on his modular base) for a total of $off a mattress & base set, which was the promotion offered at the time of his original purchase Mr***'s modular base was actually delivered on December 28, We understand frustration and truly appreciate his patienceWe have applied a credit to Mr***'s Visa as a token of our apologies Best regards, Legal Correspondence Analyst Final Consumer Response / [redacted] (2000, 20, 2016/01/17) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 8, 2016/01/29) */ January 29, Case # [redacted] Dear Revdex.com: Thank you for the opportunity to respond regarding the complaint of our customer, Mr*** We're sorry for the delays Mr& Mrs [redacted] experienced in reaching out to our company regarding their orderThis is not our mode of operationWe recently implemented a company-wide computer systems conversion, which delayed their orderWe understand that this was a tremendous inconvenience and appreciate their patienceMr& Mrs***'s Sleep Number(r) FlexTop King iLE Mattress was delivered January 6, Their FlexTop King FlexFit2, Stone, Remotes is scheduled to be delivered January 30, between 11:A.Mand 3:P.MWe have provided an appeasement back to their Synchrony Financial accountWe hope this helps ease some of their frustration Best regards, CS Correspondence Specialist Initial Consumer Rebuttal / [redacted] (2000, 10, 2016/02/08) */

April 7, Revdex.com of Minnesota & North Dakota RE: Ms [redacted] Case # [redacted] Dear Revdex.com: Thank you for the opportunity to follow up regarding the complaint of our customer, Ms***We apologize for the delay in getting Ms [redacted] her appeasement This is not our mode of operationMs***’s file was not noted that we would appease In listening to all of Ms***’s calls with our Customer Service Center, we located the call where we did offer the appeasement The entry has been made and Ms [redacted] will see the credit on her Synchrony Finance account by the end of next weekBest regards, CS Correspondence Manager

July 25, Revdex.com of Minnesota & North Dakota RE: Ms***Case # [redacted] Dear Revdex.com: Thank you for the opportunity to follregarding the complaint of our customer, Ms***In regards to the rejection of our response to complaint [redacted] , our position remains the same June 19, [redacted] advised they would contact the company the claim was sold to let them know of the error and send a letter to the address of record that the customer is clear of the claim They advised to have Ms [redacted] contact the sold company to resolve any issues that may still be out there We cannot get any information from these companies due to privacy laws We’re truly sorry for any inconvenience and have done as we promised in our response to the original complaint # [redacted] Best regards,Customer Advocacy Escalation Consultant

Initial Business Response / [redacted] (1000, 8, 2016/02/01) */ February 1, Case # [redacted] Dear Revdex.com: Thank you for the opportunity to respond regarding the complaint of our customer, Ms*** We're sorry for the delays Mr& Mrs [redacted] experienced in reaching out to our company regarding their order and trial returnThis is not our mode of operationWe recently implemented a company-wide computer systems conversion, which affected their order and trial returnWe understand that this was a tremendous inconvenience and appreciate their patienceMr& Mrs***'s Sleep Number(r) FlexTop King cMattress and FlexTop King FlexFit2, Stone, 2Remotes were picked up on January A refund for their full purchase price of [redacted] settled with their Synchrony Financial accountWe regret we have lost Mr& Mrs [redacted] due to our computer conversion Best regards, CS Correspondence Specialist Initial Consumer Rebuttal / [redacted] (3000, 10, 2016/02/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) While I appreciate Sleep Number's response, the information provided is not entirely accurate as of 2/5/Our account has not been credited for a full refundIn fact, we are $short of a full refundWe made two separate purchases through themThe first order included a Flextop King Cbed $1,949.99, King modular base $449.99, modular base legs $159.99, and mattress pad total protection $equaling $2,+ $in tax for a grand total of $3,for our first orderOnly $2,has been refunded leaving $that is still owed to us Our second order is the only order that has been fully refundedIt included a flex top king adjustable base for $1,+ $in taxes We look forward to being fully refunded by Sleep Number and are not currently satisfied with their responseWe hope this can be resolved in a timely manner Final Business Response / [redacted] (4000, 12, 2016/02/11) */ February 11, Case # [redacted] Dear Revdex.com: Thank you for the opportunity to respond regarding the complaint of our customer, Ms*** We're sorry for the delays Mr& Mrs [redacted] experienced in reaching out to our company regarding their order and trial returnThis is not our mode of operationWe recently implemented a company-wide computer systems conversion, which affected their order and trial returnWe understand that this was a tremendous inconvenience and appreciate their patienceMr& Mrs [redacted] can expect a check via U.Smail within the next weeksThis will satisfy the full refund of their purchase price Best regards, CS Correspondence Specialist Final Consumer Response / [redacted] (2000, 14, 2016/02/12) */

Initial Business Response / [redacted] (1000, 8, 2015/12/07) */ December 7, Case # [redacted] Dear Revdex.com: Thank you for the opportunity to respond regarding the complaint of our customer, Mr& Mrs*** We sincerely apologize to Mr& Mrs [redacted] for the delays they experienced in reaching out to our customer service and for the delay in the delivery of their replacement air chambers setThis is not our mode of operationWe recently implemented a complete computer systems conversion, which affected their order We are shipping Mr& Mrs [redacted] a set of refurbished air chambers via UPS Next Day AirThe set will ship out today or tomorrowWe truly appreciate their patience Please contact me directly if you have any questions Best regards, Legal Correspondence Analyst

June 6, Select Comfort Customer # [redacted] Revdex.com of Minnesota & North Dakota RE: [redacted] Case # [redacted] Dear Revdex.com: Thank you for the opportunity to respond regarding the complaint of our customer, Mr*** Our records indicate that Mr [redacted] purchased an iFlexTop King Mattress, a FlexTop King FlexFitAdjustable Base, and several bedding accessories on April 13, The bed was delivered to Mr***’s home on April 29, via our Home Delivery Set Up Team Mr [redacted] called our Customer Service Department on June 1, to set up a return on the bed due to comfort issues Our Customer Service Representative (CSR) offered a no cost comfort kit and to extend Mr***’s trial period so he could work towards getting comfortable in the bed Mr [redacted] checked with Mrs [redacted] and she declined the offer Mr [redacted] asked to have mattress picked up by our Home Delivery Take- Down Service Mr [redacted] then stated that he was previously told his order was returnable and asked our CSR to verify He was then told the adjustable base and bedding accessories were final sales Mr [redacted] asked to speak to a supervisor The supervisor explained the Terms and Conditions of Sale and asked Mr [redacted] to look at his copy He stated he did not recall signing anything The supervisor offered to reach out to the store once they opened to verify if the Terms and Conditions of Sale was signed Mr [redacted] thanked her for helping Our Sales Professionals are expected to provide all prospective customers with the information necessary for them to make a fully informed decision regarding the purchase of any of our products Our Exchange and Return Policy and 25-Year Limited Warranty are available on our web site, the Terms and Conditions of Sale are displayed in our stores at each cash register, and the return policy is printed on all printed sales literature advertising the respective products All policies, the Terms and Conditions of Sale and the Limited Warranty are available to anyone interested and we invite all prospective customers to read them, ask questions and understand them before making a purchase The Sales Professional went over the Terms and Conditions of Sale with Mr [redacted] in detail and Mr [redacted] signed the Customer Order AND initialed each respective disclaimer relative to the items he purchased (copy available upon request), including the following: Adjustable Bases Return/Exchange Policy: The FlexFit1, FlexFit2, and FlexFitAdjustable Bases are not covered under the Sleep Number Night In-Home Trial Policy All sales of FlexFit1, FlexFit2, FlexFitAdjustable Bases and/or Surround Silhouettes are final No returns or exchanges will be authorized or accepted Even though he signed AND initialed acknowledging he was aware of the Terms and Conditions of Sale, Mr [redacted] claimed he was never made aware of the no-return policy on his adjustable base Sleep Number has an obligation of fairness to maintain for all of our customers and we cannot make Mr [redacted] an exception to this obligation We are sorry the mattress didn’t work out for Mr*** There are many adjustable base friendly mattresses out there We hope Mr [redacted] finds one that works for him soon so he can continue using all of the features he wanted when purchasing his adjustable base Best regards, Customer Advocacy Escalation Consultant

Initial Business Response / [redacted] (1000, 5, 2015/10/21) */ October 21, Case # [redacted] Dear Revdex.com: Thank you for the opportunity to respond regarding the complaint of our customer, Mr*** Our records indicate that Mr [redacted] purchased a Sleep Number(r) Queen Mattress and Modular Base, Standard Legs, two Pillows and Home Delivery Service at one of our retail stores on August 18, Select Comfort's Limited Warranty at the time of Mr***'s purchase, was a term of twenty yearsThe terms of the 20-Year Limited Warranty agreement were provided to customers at the point of saleUnder that agreement, we cover 100% of the cost of warranty replacement parts for the first two yearsAfter the first two years, we cover a pro-rated share of the cost On July 28, 2015, Mr [redacted] called our customer service with concerns regarding his remote display readings and said that he had just learned that he has a pro-rated warrantyMr [redacted] said that he needed some new parts, and was quoted the current (for the date of 7/28/15), pro-rated cost of a new cover (please note that this is the entire mattress shell, not just the ztop), a new topper pad and foam sidewallsHe said that he would speak to his wife and call back the next week, but never called againI don't believe Mr [redacted] has an air loss concernA variance of 5-points is considered and Mr [redacted] said that he was experiencing a point difference in his display readings Under the terms of his 20-Year Limited Warranty, Mr [redacted] currently has 48% coverage, so his pro-rated portion for a new cover would be $348.92; a new topper pad is $and a new set of sidewalls are $23.92, plus tax & shippingThis price quote is valid until Mr***'s anniversary date of August 18, We're sorry that Mr [redacted] is disappointed regarding his limited warrantyA limited warranty is commonplace and a full warranty is almost non-existent in today's commerce Please feel free to contact me directly if you have any questions Best regards, Legal Correspondence Analyst Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/29) */ What Sleep Number says is true, however they left out some facts: First I actually called a total of three times and I received the same reply all three timesThe reply was although the bed has a twenty year warranty it is only a full replacement for the first years Secondly when we purchased the bed (over $2400) the sale repdid not tell us that only the first years are a full replacement and the remainder of the years is proratedFurthermore the warranty is not even mentioned until page (last page) of the booklet that came with the bed Lastly, although it was a lot of money my wife and I made the decision to purchase the bed due to the good reviews we read, the "20" year warranty, and because of my Spinal Muscular Atrophy (a good night sleep is important) I find their response incomplete and a total lack of a company standing behind their product Sincerely, [redacted]

January 4, Revdex.com of Minnesota & North Dakota RE: Ms [redacted] Case # [redacted] Dear Revdex.com: Thank you for the opportunity to respond regarding the complaint of our customer, Ms*** Since submitting this complaint, Ms [redacted] has been contacted by our Executive Office and they have settled this matter with mutual satisfaction We are happy to hear she is enjoying the King iMattress Best regards, Customer Advocacy Escalation Consultant

June 5, 2017 RevDex.com of Minnesota & North Dakota RE: Ms. [redacted] Case # [redacted] Dear RevDex.com: Thank you for the opportunity to respond regarding the complaint of our... customer, Ms.***. Ms. ***’s son called and spoke with one of our Customer Advocacy Managers on June 2, 2017 and the complaint has since been resolved to his satisfaction. Best regards, Customer Advocacy Escalation Consultant

December 7, Revdex.com of Minnesota & North Dakota RE: Ms [redacted] Case # [redacted] Dear Revdex.com: Thank you for the opportunity to follow up regarding the complaint of our customer, Ms*** Our records indicate that Ms [redacted] purchased a Queen pMattress, Queen pFlexFit+ Adjustable Base, and a Queen Total Protect Mattress Pad on 12/28/ The mattress and base were delivered via our Home Delivery and SService the middle of January We were contacted on May 11, by Ms [redacted] and she told us the cover of the mattress and foam topper pad had ripped Our Customer Service Representative (CSR) replaced the pieces under Ms***’ Year Limited Warranty On January 25, Ms [redacted] called our Customer Service Center (CSC) and stated the head of the adjustable base was no longer working Our CSR transferred Ms [redacted] to Leggett and Platt as they are the manufacturer and hold the warranty for the adjustable base Our CSR followed up with Ms [redacted] later in the day to see what Leggett and Platt was able do for her Ms [redacted] stated that she was at work and they needed a number off of the bed Our CSR tried to transfer her back to Leggett and Platt now that she was at home, but Leggett and Platt was closed due to severe weather Ms [redacted] stated she would try them the following day Per Leggett and Platt, they sent Ms [redacted] a replacement motor The next we heard from Ms [redacted] was on November 16, Ms [redacted] called in stating the head would not adjust and our CSR transferred to Leggett and Platt Ms [redacted] called our CSC after speaking with them and spoke with one of our Customer Advocacy Managers (CAM) She explained that Leggett and Platt said they would send a new motor but because of their weight this would continue to be an issue Our CAM placed Ms [redacted] on hold to check with Leggett and Platt and the representative that he spoke with stated Ms***’ file was not noted with anything about her weight and the probability of the base breaking again because of it Our CAM offered to send out technicians out to install the motor at half price Ms [redacted] stated she didn’t want technicians and wanted to escalate to his supervisor to get her issue resolved He transferred the call After getting Ms***’ voicemail, our supervisor called out to discuss Ms [redacted] stated that our sales professional sold her the base knowing it would not work for her and she wanted a new base, one that does what it’s supposed to do Our supervisor explained that once the motor was installed it will function as it should Ms [redacted] again stated that she was told by Leggett and Platt that the base would continue to break due to a weight issue Our supervisor declined her request to exchange the base Our sales professionals work with people of all shapes and sizes daily If the sales professional thought weight to be an issue, it definitely would have been addressed at the point of sale back in If Ms [redacted] feels the current weight of her and her husband now exceeds the weight restriction on the product, perhaps they should look at different product options We’re sorry, but we cannot exchange Ms***’ FlexFit+ Adjustable Base for another frame Ms [redacted] will continue to be supported by her Year Limited Warranty Best regards, Customer Advocacy Escalation Consultant

August 18, Revdex.com of Minnesota & North Dakota RE: Mr [redacted] Case # [redacted] Dear Revdex.com: Thank you for the opportunity to follow up regarding the complaint of our customer, Mr*** Our position remains the same In our August 9, response to complaint [redacted] we requested Mr [redacted] resubmit his pictures to us so we can get a visual on what is occurring to aid in assisting himHe has not done so We appreciate that Mr [redacted] attached the pictures to his rebuttal, but we are unable to download or view the attachmentIt opens a Yahoo sipage Additionally, we sent Mr [redacted] an email asking him to resubmit the photos and also explained that we’re more than willing to help once we receive and have looked them over He has not sent them in as of yet Again, once we receive the pictures we are confident we will be able to resolve his issue Best regards, Customer Advocacy Escalation Consultant

May 16, 2016 RevDex.com of Minnesota & North Dakota RE: Mr. [redacted] Case # [redacted] Dear RevDex.com: Thank you for the opportunity to follow up regarding the complaint of our customer, Ms. ***. We truly apologize for the delay in the pick-up of the m7 Queen Mattress and Base and getting the refund out to him. Our records show that the mattress was picked up on April 22th, 2016. A check in the amount of $3610.47 was sent to the physical address, not the PO Box and for that we are very sorry. In checking today, the check is showing that it has since been cashed. We realize this was a terrible inconvenience and appreciate Mr. ***’s patience. Again, we’re sorry the bed did not work out for Mr. [redacted] and wish him well. Best regards, Customer Advocacy Escalation Consultant

I am rejecting this response because:i P URCHASED A NEW BED NOT A REFURBISHED ONE RE-FURBISHED MEANS REPAIRED I DON'T ACCEPT THE FACT THAT IT CARRIES THE SAME WARRANTY BECAUSE IT WAS DAMAGED WHEN YOU SENT IT HERE A NEW MATTRESS DOES NOT HAVE RE-FURBISHED STAMPED ON IT THEY ARE NOT A GOOD COMPANY SELLING USED PRODUCTS AS NEW I WANT A NEW MATTRESS WHICH IS WHAT I PAID FOR THANK YOU

Initial Business Response / [redacted] (1000, 5, 2016/02/04) */ February 4, Case # [redacted] Dear Revdex.com: Thank you for the opportunity to respond regarding the complaint of our customer, Ms*** We're sorry for the delays Ms [redacted] experienced in reaching out to our company regarding her exchange orderThis is not our mode of operationWe recently implemented a company-wide computer systems conversion, which affected her orderWe understand that this was a tremendous inconvenience and appreciate her patienceOur records indicate we received Ms [redacted] Sleep Number(r) Queen DualTemp Layer, on December 2, We mailed a check to Ms [redacted] in the amount of [redacted] on January 15, The check was sent to ***Again, we apologize for the delays Ms [redacted] experienced due to our computer conversion Best regards, CS Correspondence Specialist Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/02/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) Thanks for the response; however, until today, February 4, 2015, I still have not received the alleged refund checkIt is hard to believe that a check was sent on January 14, 2014, and I still haven't received itI would like to know the check number and which address it was sent toI would also like a personal apology from Sleep number Final Business Response / [redacted] (4000, 9, 2016/02/11) */ February 11, Case # [redacted] Dear Revdex.com: Thank you for the opportunity to respond regarding the complaint of our customer, Ms*** We sincerely apologize to Ms [redacted] for the delays she has experienced regarding her refundThis is not our mode of operationWe recently implemented a company-wide computer systems conversion, which affected her refundWe understand that this was a tremendous inconvenience and appreciate her patienceWe have mailed a check to Ms***She can expect delivery of the check via U.S mail within business daysAgain, we apologize for the delays Ms [redacted] has experienced Best regards, CS Correspondence Specialist

Initial Business Response / [redacted] (1000, 5, 2015/11/19) */ November 19, Case # [redacted] Dear Revdex.com: Thank you for the opportunity to respond regarding the complaint of our customer, Ms*** We sincerely apologize to Ms [redacted] for the delays she experienced in reaching out to our customer service teamWe understand that this has been an inconvenience and appreciate her patience Ms***'s complaint was discussed and resolved with mutual satisfactionWe are replacing her mattress cover and sending our Home Delivery team to install it Please contact me directly if you have any questions Best regards, Legal Correspondence Analyst Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/11/19) */ (The consumer indicated he/she ACCEPTED the response from the business.) After I had taken the bed apart myself and put it all back together, making sure that everything was assembled exactly according to their instructions on their website, the sliding problem continuedThe company has now agreed to replace the cover and send someone to install itIf this fixed the problem I will be 100% satisfiedIf the problem continues, I will expect them to continue to work with me until the problem stops happening